We made a booking in November 2013 for a 4-night stay in early May 2014, and made a payment as part of the booking. Hours from check-in, a rather unapologetic e-mail from the hotel arrived in our junk folder, informing us that they had "misplaced" our reservation "due to a major mistake" with their computer reservation system -- a poor justification that seems to surface too often to be true.
La Maltese informed us that we had been re-booked to a hotel nearby; unfortunately, a few minutes of online research revealed that the proposed "alternative" was a room listed at less 50% of the original price of our room, and that the property had extremely poor reviews. No compensation or alternative solutions were offered to us... not even the graciousness of a phone call or apology! Had we not happen to check our junk folder right before heading to the property, we would never have known what was awaiting us!
Needless to say, we spent the next 4 hours on the phone frantically trying to be refunded and find alternative arrangements at the last minute - an experience we would certainly not wish for anyone! Please do yourself a favor and spare yourself the frustration of dealing with this hotel; there are too many lovely alternatives in Santorini to justify booking with La Maltese.
- Official Description (provided by the hotel):
- At the highest point of the Caldera, 250m above the sea on the top of the traditional village of Imerovigli, with spectacular views of the village, the cliff, the volcano, the famous sunset and the Caldera rim 10 km from Santorini International Airport and 10 km from Athinios Port 3 km from the capital of the island, Fira located La Maltese Estate, a neoclassic mansion-captain’s house, a true sample of luxury and culture have been renovated and converted to a luxury exclusive Hotel. ... more less
- Reservation Options:
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- Also Known As:
- La Maltese Hotel And Restaurant
- La Maltese Estate Villa Santorini/Imerovigli, Greece