I was "upgraded" to a room with great views. However the entry door was broken and could not be closed or locked. After informing the front desk the explanation was that due to it having rained the night before we should not expect the door to close. A maintenance man who was supposed to fix it never showed up. I was given multiple excuses and a choice to go to another hotel Without A REFUND!!!! This is the face of customer service.
- Official Description (provided by the hotel):
- At the highest point of the Caldera, 250m above the sea on the top of the traditional village of Imerovigli, with spectacular views of the village, the cliff, the volcano, the famous sunset and the Caldera rim 10 km from Santorini International Airport and 10 km from Athinios Port 3 km from the capital of the island, Fira located La Maltese Estate, a neoclassic mansion-captain’s house, a true sample of luxury and culture have been renovated and converted to a luxury exclusive Hotel. ... more less
- Reservation Options:
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- Also Known As:
- La Maltese Hotel And Restaurant
- La Maltese Estate Villa Santorini/Imerovigli, Greece