We had booked two of their 2 bedroom suites so that our entire family could stay there. ( 4 adults and 4 kids). It was a prepaid rate with no cancellation directly booked through the hotel. Upon arrival at the hotel at 9 pm at night after a long days travel, we were informed they had no rooms for us due to an error in their booking system. ( they had know of the error for several days but no-one had bothered to contact us). Eventually at 11.40 pm they shift half our family to another hotel a mile away and give us a single room with the most uncomfortable sofa bed to sleep on.
In the morning they agree to reimburse us back some of the money but we are told that we will see the credit in a couple of days. We end up staying at the hotel for 2 more days as in the middle of August there were no other options in Santorini. It has now been almost a month since we stayed there and we are still waiting for our refund. They refuse to answer to emails.
- Official Description (provided by the hotel):
- At the highest point of the Caldera, 250m above the sea on the top of the traditional village of Imerovigli, with spectacular views of the village, the cliff, the volcano, the famous sunset and the Caldera rim 10 km from Santorini International Airport and 10 km from Athinios Port 3 km from the capital of the island, Fira located La Maltese Estate, a neoclassic mansion-captain’s house, a true sample of luxury and culture have been renovated and converted to a luxury exclusive Hotel. ... more less
- Reservation Options:
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- Also Known As:
- La Maltese Hotel And Restaurant
- La Maltese Estate Villa Santorini/Imerovigli, Greece