I have just returned from my holiday and to be honest it is possibly the worst hotel I have ever been to!
Firstly this hotel is not even a three star and would advise people to read this review as I have never had to review a hotel before but this is shocking!
Good points: The hotel has most definitely got outstanding views which are amazing but that is about it!
Bad points: The hotel is on a hill and unless u are in the suites or rooms of the 700 hundreds then this would not effect you but this is not a family friendly or DISABILITY FRIENDLY hotel as the hill is very steep!
The rooms are so basic ...The air con is rubbish as I found myself opening the door in order to let some air inside! Bathrooms very small and not always cleaned to a five star standard!
On arrival to the hotel it was around 1:am when I checked in, the check in process although was very quick but was made to feel like I shouldn't be there. I was then handed the most AWFUL sandwiches I have ever seen bread stale and a funny smell! When check in was done I was instructed to follow this man where he would take me to my so called "room" on going outside the was the most awful white van with no air con and cable ties to hold the luggage door shut, I was told to sit inside to be taken to my room.
On going inside and expecting some water to be available in the fridge there wasn't so I rung to speak to the rude man on reception in which his words to me where " go wait on street Ur water will be there" so I did and on waiting on the bottom steps of my room the horrible white van arrives with some water.
All of the reception staff apart from the lady are very very rude and don't seem to have a clue what they are doing which is not expected from a five star resort! The food is nasty and no flavor at all!!!!! Eggs we not cooked and all u hear is when u are eating is smashed plates!!! I actually found eating chips all week was horrible!!
Let's start on the entertainment..!!! This hotel offers NO GOOD ENTERTAINMENT AT ALL!! The staff taking control of this have not got a clue what the word entertainment means! Do not use this hotel if u want to have a good time because with these guys in charge it's not going to happen!!! There's so much for me to say but if it wasn't for the English speaking people I met I would have not got through the week!!
On ending this review I would like to inform that the hotel has been open for twenty years and you can tell that the whole place is a mess as I was informed by reception that the electricity company have cut the electric!!! And went without for 15 mins..unacceptable!!!!!!!
This is no where near a five star I wouldn't even give it a three.... STAY CLEAR!!!
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- Also Known As:
- Club Marmara Athina Palace Hotel Agia Pelagia
- Athina Palace Agia Pelagia
- CHC Athina Palace Resort & Spa Crete/Agia Pelagia