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“Lovely relaxing place”

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Out of the Blue Capsis Elite Resort
Ranked #7 of 29 Hotels in Agia Pelagia
Pavia, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely relaxing place”
Reviewed January 9, 2014

I think this is one of the best spa & wellness hotels because of the many good and relaxing beauty treatments offered . The hotel is very well positioned on the seafront – great views from the sea view rooms. We booked a sea view room with a balcony and it was amazing. The interior I also really liked. As I said, I was very impressed by the very innovative beauty and health treatments offered by the spa. True professionals!! Try the massage with cretan herbs, the massage with chocolate or arrange an appointment with the in- house doctor, she can suggest you very specialized antiaging treatments! I loved this place! It makes you feel like a queen <3

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
3 Thank EloisaAddonizio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Out of the Blue Capsis Elite Resort, responded to this review, April 1, 2014
Dear EloisaAddonizio

Thank you so much for choosing to stay at the Out of the Blue Capsis Elite Resort in Greece. We are very happy to read your overall comment about the resort's facilities, services as well as your rejuvenating experience of our unique and innovative spa & antiaging treatments.

We hope to see you soon when you need another great spa holiday to escape from the daily routine, and we look forward to your many returns.

Warm wishes

E.K
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955 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
Zurich, Switzerland
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 6, 2014

This is a huge hotel complex with different type of accommodations on a very beautiful private peninsula.
It's rather confusing when you try to book a room as you will not know where to stay for your needs. So here's some help:

Ruby Red Regal Hotel: is the first part which was built quite a time ago and is more in the centre of the peninsula. Adjecent to the hotel lobby.

Eternal Oasis Neighborhood: This is where I stayed with kids and that what its for. Just next to the kids pool. Great if you have kids

Oh! All-Suite Hotel: High up on the hill, secluded. Close is the Italian restaurant serving good pizzas and a small and elegant swimming pool.

Divine Thalassa: A long the crest, with a sea view. Nice for couples. Close to the beach.
Crystal Energy Hotel: In the centre just opposite the Ruby Red Regal. This building contains the breakfast hall and the fitness centre.

The double room was very modern, clean with a good separate shower. Beds are very comfortable. It’s a vast area across the whole complex, but walking is easy and you can always order a club car.

Breakfast: Buffet style in a huge hall and outdoor area. The variety is big, the food is of very good quality. It’s a slightly hasty atmosphere as it caters to a large number of people. Extended hours to 12am for breakfast would be great!!

Pool life: Many different pools and two beaches offer enough for any taste.

Restaurants: Very good Greek tavern (fish!) and a good Italian pizzeria serving good pizzas and excellent pasta. Prices are relatively moderate.

Other guests: Lot’s of Russian travel groups. But they are all very nice and friendly people.
Travelling with kids: Great hotel for kids as there is a lot to do and see. (Zoo!) But there are also areas appealing more to couples.
Gym: has a few machines, bicycles and even some free weights. See view! (15€ for single usage!)

Outstanding friendliness of all hotel staff, from the reception to the bar tender!!

All in all a hotel super close to the airport for a few days if you are a couple or 1-2 weeks with kids.

  • Stayed September 2013, traveled with family
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Helpful?
4 Thank Cosmocomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zichron Yaakov, Israel
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 25, 2013

Good hotel, great view, room design is very good. Not for families.
Food can be better.
Very nice beach and pool bar was OK. If you like to stay with family and kids it is not the best choice...we couldn't sleep at night because of the noise from the pool. But still it is an amizing Hotel!!!

Room Tip: Do not take the rooms near the pool if you are traveling with kids.
See more room tips
  • Stayed August 2013, traveled with family
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Helpful?
1 Thank Mor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Out of the Blue Capsis Elite Resort, responded to this review, January 21, 2014
Dear Mor A

On behalf of all of us here at the Out of the Blue Capsis Elite Resort we would like to take the opportunity to thank you for choosing us for your recent vacation and for giving us the great 4 out of 5 score!

We are delighted to hear that you find our hotel amazing! We apologize if you encountered any problem with noises since this is not an ordinary case. The hotel is known for its hospitality to families both from the aspect of the spacious rooms and in terms of service and facilities: We are a children-friendly complex incorporating the Minoan Amusement Park, the only Mythological Park in Greece within a hotel property, the Capsis Teenagers Club which offers recreational activities for teenagers and from the new season we will offer the opportunity to your children to immerse themselves in the magical healthy eating world by experiencing kids and Adolescents nutrition program.

We invite you to contact us next time you plan your trip to Crete, we would gladly honor any requests you may have to make your stay even more enjoyable.

Once again, thank you and we look forward to welcoming you back to the Οut of the Blue Capsis Elite Resort.

Best Regards

E.K
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Rehovot, Israel
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 26, 2013

We were guest in this hotel for the weekend, my wife and 2 years son. Generally it was great vacation: The service, hospitality, quality, prestige, view, location, facilities and evening shows are excellent.
The hotel dining was low quality. The hotel private restaurants are as well, very low quality food and expensive.
The hotel area is very big and hilly, you walk a lot and the excess for strollers just doesn't not exist in many places that you need them. We had to carry our stroller many times on hand to get to different points at the area.

There most important issue is about safety : We arrived at morning waiting for our check in, meanwhile we were waiting at the Lobby balcony - The balcony height is about 5 Meters enced (among other things) by planters and there was 1 point that my son went over there and it was totally clear and exposed, he potentially could fell down since it was totally opened with nothing gating him. that must be fixed as soon as possible, it is very very dangerous, must have a safety person to go over all hotel area and look for potential dangers.

  • Stayed July 2013, traveled with family
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Helpful?
4 Thank yaniv k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Out of the Blue Capsis Elite Resort, responded to this review, December 23, 2013
Dear Yaniv K

Thank you very much for your review and for your kind comments, we would like only from our side to note that we consider a bit exaggerated your reference about the security issues that you raise . The hotel always makes sure to guarantee the good maintenance and safety of the premises, with the support of advanced safety systems and adequate human resources in key points that need guards and professional supervision ( eg beach , entry -exit gates etc ) .

We understand the responsibility of a parent who must supervise constantly a very small child because it can elude him but with all respect, the hotel cannot have a guard in each balcony or a private security guard over each child since they are accompanied by their parents and indeed in areas that meet all safety standards. Kids want to play and explore the world and this often puts them at little dangers even at home… Besides in our resort there is a whole section dedicated to children where they can run,climb, play and have fun under the supervision and guidance of professionals, and we are sure that if you actually stayed at the hotel this is something that you will agree with us.

Furthermore,we are very happy to read that you find “perfect” : service, hospitality, quality, prestige, view, location, facilities and evening shows” and honestly it surprises us that despite the fact that our services and general performance are excellent according to you, the score that you gave us is the lowest!

Thank you again for your feedback. We hope that the advantages you mentioned and for which you praised us, to bring you back again giving us the opportunity to offer you a memorable experience.
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Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2013

From my point of view, this was one of the best hotels I've ever visited. The big advantage of Capsis Resort is it's location.Agia Pelagia is a nice village in the centre of Crete and the hotel is located on a big private peninsula.We stayed in a room on the second floor of Crystal Energy Hotel overlooking the central pool and the beach of Agia Pelagia. We did meet some nice people there: Maria from housekeeping,Anastasis the bartender and Thomas from the reception desk. Miss u all guys!!

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Out of the Blue Capsis Elite Resort, responded to this review, December 3, 2013
Dear Debbie K

Thank you for sharing your lovely experience with us and the Tripadvisor followers.

We genuinely believe that excellent service and location makes our hotel such a perfect place to stay in, and we are glad to learn that our team members lived up to your expectations.

We appreciate your comments about our room and once more thank you for complimenting our location. We truly believe that we are one of the most appealing destinations for beach holidays in Greece and summer breaks .

We are looking forward to welcoming you back here, at the Out of the Blue Capsis Elite Resort in the near future.

Warm Regards

Social Media Department
E.K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
1 review
Reviewed October 15, 2013

Lovely hotel, very clean, perfect location, big airy room with lovely comfy double bed, friendly helpful staff - the best thing about the hotel was sharing it with 100's of the lovely Russian people.

Americans and Germans get bad press abroad and it was refreshing and a pleasure to holiday amongst Russians - they are polite, pleasant, cheerful and friendly - the hotel complex is a maze of corridors, paths and trails - several times my girlfriend and I gave way to let Russians of all ages pass and each time we received a thank you, a smile or a nod to say thank you.

We found a nice spot on the beach which wasn't at all busy, and within minutes we welcomed a group of quiet and peaceful Russians to come and join us, and not once did they jabber loudly to each other and yapping on their phones constantly and spoilt our peace and quiet and annoy us..

Breakfast and Dinner was an air of organised tranquility, a joy to behold, the Russians set the pace when it comes to orderly queueing and I admire their patience and courtesy they showed.

Also despite the temptation they resisted the urge to pile the food up on their plates and not eat it, which I admired considering the waste and how many starving people there are in the world!! Now Russians have money to travel it was refreshing to witness their behaviour on holiday, especially when interacting with the helpful staff who were treated very well and with the utmost respect - it made our holiday!

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank jason4qh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Out of the Blue Capsis Elite Resort, responded to this review, November 5, 2013
Dear Jason4qh

Thank you for your contribution and your kind words. We are pleased to know that you assume our resort as a lovely, very clean hotel in a perfect location with big airy rooms, lovely comfy double beds and friendly helpful staff.

It’s our goal to make our guests feel at home away from home and we look forward to future opportunities to welcome you back! In the meantime we wish you and your family a warm and fruitful winter.

Kind Regards

E.K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 9, 2013

We came to out honeymoon there, the staff was did great effort to please our stay there.

we stayed for 5 nights in which we had Half board, Food is good multiple choices and children buffet. Be advised that drinks at dinner are extra cost, including water! in breakfast it is all part of the deal...

There are several pools around the facility and a private beach which is comfort.

You have to rent a a car if you would like to go out of Agia Palagia, Taxies is
too pricey!

Mostly relaxing location, and if you go to the Ruby Red pool you enjoys privacy and silence due to the fact it is children free!

We did enjoyed our stay there! Truly magical spot.

  • Stayed September 2013
    • Value
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Helpful?
Thank NirDahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CapsisEliteResort, Social Media Manager at Out of the Blue Capsis Elite Resort, responded to this review, October 14, 2013
Dear NirDahan

Thank you for taking the time to leave a review on this website, following your recent stay.
We are very happy to see that you rated with 5 stars the location, the value, the rooms and that you were pleased by our staff’s service.

Rest assured that all your comments have already been brought to the management’s attention in the spirit of continuous improvement.

Thank you once again for sharing your thoughts, and we look forward to welcoming you back in the near future.

Best regards

E. K
Social Media Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Out of the Blue Capsis Elite Resort

Property: Out of the Blue Capsis Elite Resort
Address: Agia Pelagia, Crete 71500, Greece
Location: Greece > Crete > Heraklion Prefecture > Agia Pelagia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Agia Pelagia
#5 Spa Hotel in Agia Pelagia
#6 Luxury Hotel in Agia Pelagia
#7 Romantic Hotel in Agia Pelagia
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Out of the Blue Capsis Elite Resort 5*
Number of rooms: 465
Official Description (provided by the hotel):
The Out of the Blue, Capsis Elite Resort is a 5-star deluxe hotel complex located on a private peninsula surrounded by a luscious Botanical Garden of 167.000 m2 that captivates your senses with its majestic Aegean views. The property is situated 20 minutes from the City and the International Airport of Heraklion and next to the traditional fishing village of Aghia Pelaghia. For those who seek to combine the beauty of the Greek Islands with the utmost of luxury, this resort complex provides guests a choice of 2 hotel collections with 3 different hotels/concepts with various types of accommodation, from family bungalows to private pool-villas. A natural beauty resort which is surrounded by ponds, cascades, colourful gardens and private cultivation of organically-grown fruits, vegetables, herbs and flowers used in the hotel restaurants and bars. The resort features the Capsis Minoan Amusement Park, 4000 sq m,the only one amusement park for children in Greece which features games and activities based on the Greek myths and combines fun and education with interactive games. Sand and fine pebble beaches, 7 swimming pools, 6 restaurants, 8 bars, a water sports centre, a shopping boutique, a nutrition and detoxification unit and a complete spa centre are only some of the wellness and gastronomic facilities on offer at this elite resort. ... more   less 
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Also Known As:
Out Of The Blue, Capsis Elite Hotel Agia Pelagia
Hilton Garden Inn Malia
Sofitel Agia Pelagia
Agia Pelagia Sofitel
Out Of The Blue Capsis Elite Resort Crete/Agia Pelagia

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