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“Outstanding!”
Review of Chateau les Merles

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Chateau les Merles
Ranked #1 of 1 Hotels in Mouleydier
Certificate of Excellence
Reviewed September 14, 2012

Thanks to Ranier and the staff of Les Merles who were exceptional during our stay at this gem of a hotel. Les Merles is perfectly situated for day trips to wine tastings and surrounding towns. At the same time, the pool, golf and bistro/restaurant provide plenty of downtime activities. The bistro offered some of the best pub/bistro food we've had in France or abroad - great club sandwich and ceasar salad. The restaurant food was also great, but we actually found little difference in quality between bistro and restaurant. The difference seemed to be mostly in quantity and in better lighting (beautiful candles lit the space). Staff were extremely friendly and attentive. The manager asked us repeatedly if we were enjoying our stay, while other staff were equally proactive. One staff member noticed I ran in the mornings and suggested a running route by the river.
We would recommend a stay at Les Merles as a must while in the Dordogne region - our stay was truly a highlight of our trip!

  • Stayed: September 2012, traveled as a couple
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Thank smorgasbord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 - 98 of 288 reviews

Reviewed September 14, 2012

We spent three nights away in sunny Bergerac in April 2011..

Driving up to the hotel is a pleasure with the wonderful overhanging trees creating a fairytale pathway to the stunning chateau.

The room was lovely and clean, spacious and a bit minimalist (a mini tv!) with a large bathroom for him/her (hippos/birds).

Although it was too cold to swim, the pool area was closed for cleaning during the time of our stay.

The aspiring michelin star restaurant experience served up a memorable taster menu, with iced jellied fishy salt membrane being a particular highlight! to be fair, the 10 courses were on the whole very good and we enjoyed the meal. not much open late in the surrounding area, so make your plans accordingly.

wine in this region is pretty poor compared to its more illustrious neighbours, although we managed a few vineyards with very welcoming hosts and took away some sweet sweet vino. monbazillac is worth a visit to check out the castle and grab some fine 2003 desert wine.

  • Stayed: April 2012, traveled as a couple
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Thank hippoandbirdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

We stayed in the 2-bedroomed apartment, on the ground floor of the hotel, facing the pool and garden with our 2 children.

Very spacious accommodation, attractively and tastefully decorated in black and white. Great views across the lawn, lovely patio area, albeit not private as there is no boundary, so we occasionally had people walking through our patio or pulling loungers directly in front of the door!

One area which does need to be improved is the cleaning - although the cleaners came in every day, they only made the beds and did the bathrooms - the lounge and kitchen were completely untouched! It felt like a good spring clean was needed - the bottoms of the white curtains were brown, for example, and the grouting inbetween the tiles in the bathroom was mouldy in a few places (my pet hate!)

The apartment is pretty expensive (350 euros a night), and for that, I would expect a little more luxury. The soft furnishings were very basic, Ikea-style ( and a little grubby in places) and the standalone fan in the bedroom very noisy.

The restaurant and food were excellent - we loved sitting out in the atmospheric courtyard for dinner. We also found the value was fair as there were a choice of menus. It was always buzzing but the hotel and pool area was lovely and quiet during the day, even though it was peak summer period.

Great facilities for children - a little playground, tennis, golf, cycle hire (chargeable) and the lovely pool kept us all happy. I had a good massage, although the hotel website led me to believe there was a spa, whereas actually a masseur comes in and uses a room which actually was not really conducive to a relaxing treatment and could do with being dimly lit, candles, fluffy towels etc.

Would love to come back next year, as overall we had a great time here, but would be nice to get a little extra attention to detail and a touch of luxury in the apartment to be worth the price.

  • Stayed: August 2012, traveled with family
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Thank HollyGreatDunmow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

We had been recommended this hotel and having stayed at a similarly priced and rated hotel in St Emilion a few days earlier we had a lot to compare. There is no air con, no fridge and no access to tea and coffee making facilities unlike at St Emilion. The rooms are basic and utilitarian. The room was not ready for us on arrival though we were greeted with a glass of fizz and nibbles whilst we waited. One day the room was not cleaned until the late afternoon. There is nowhere to put anything in the bathroom. The bistro and breakfast were good. We do not think it is value for money. We did not complain but I think that they may have been having some problems somewhere as we were given 2 bottles of estate wine when we left. We would stay there again but not at the prices they currently charge.

  • Stayed: August 2012, traveled as a couple
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1  Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainer-Maria_H, Hotel Manager at Chateau les Merles, responded to this reviewResponded August 29, 2012

Dear Sir, Madam,

we thank you for your stay with us and we are happy that our breakfast and our bistro satisfied you. 50% of our rooms are equipped with air conditioning units and this percentage will be brought to 80% in 2013. The Château dates from 1677 and keeps the cool of the night quite well, but this year's extreme summer heat convinced us of increasing the number of rooms with air conditioning. Our gift of wine on your departure was meant to excuse for this exceptional hot summer and see you leave us with a smile. Coffee or tea is served to your room anytime between 8am and midnight, so we do not see the point in adding machines for that. We are happy you think about returning to Château les Merles and we are sure to satisfy you on a next stay with us.

Kind regards

Rainer-Maria Hankel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

We have just come back from a fantastic week staying at Chateau les Merles. All the staff were friendly and welcoming and we felt instantly relaxed. The beds were so comfortable (although they are all two singles pushed together rather than an actual double) and a huge bath tub to relax in. The location requires you to have a car or some other form of transport to get around but it is so peaceful. We did not have a single meal indoors but always ate out in the courtyard, shaded from the sunshine with big umbrellas. We will definitely be going back soon!

  • Stayed: August 2012, traveled as a couple
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1  Thank createanimpression
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

This picturesque chateaux is located in the countryside surrounding Bergerac, far enough to feel completely removed from civilisation, but close enough to pop into town should one want to. The chateau has been lovingly renovated and some of the communal parts are truly stunning. It also houses two restaurants, serving affordable cuisine that is certainly amongst the best we tasted on our trip. A pool, tennis courts, golf driving range and golf course provide plenty of other things to do when not eating or relaxing. However, other parts of the hotel, and particularly the rooms, are a quite serious let down. Having seen some of the negative opinions of the rooms from reviews on Trip Advisor, we upgraded to a Deluxe Double room to try and avoid this and were surprised to find it still came with twin beds which even when pushed together as close as possible, had a gap that one of us actually managed somehow to fall down during the night. This was a flaw picked up by many Trip Advisor reviewers and even Mr and Mrs Smith themselves, why they do not correct this, I have no idea. The room was also very sparsely ‘decorated’ with basic furnishings and complete with a giant wet room adorned with cheap white tiles which were dirty and limescaled. The room had very few of the features that would be expected of such a hotel and the room environment was not helped by the fact it was not cleaned until 5pm. A cheap UPVC sliding door to enter the room and a noisy, archaic, choking machine masquerading as an air conditioning system completed the picture. Would I recommend the hotel? No. Would I stay again? No. The building itself is impressive, the food exceptional, but for 200 Euros per night, there are far better experiences to be had in the Dordogne. The food itself and the staff serving it are 5/5, so definitely come for lunch or dinner, but don’t stay!

Room Tip: The Double Deluxe rooms were 20 Euros per night more expensive than the standard doubles, but were n...
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  • Stayed: August 2012, traveled as a couple
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1  Thank Weeked_Break87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2012

We had a wonderful 3 night stay at Chateau les Merles at the end of June. The grounds, the rooms, the food and especially the staff was close to perfect. Initially things did not start off well - there was a booking mix-up with our rooms. It was caught before we arrived, and the hotel went overboard to fix the issue, upgrading our rooms, and "comping" our first dinner in the bistro. It all worked out beautifully.

The people who work at the Chateau - management, wait staff, kitchen staff, all are very warm, very friendly, and most speak several languages. The rooms are as pictured on the website and in TA photos - very well designed, terrific amenities, very clean - and priced very very reasonably you feel you are getting good value.

The location is a pleasant 45 minute drive from the caves at Font de Gaume - and perfectly fine for visiting Sarlat and Domme. And finally, there is the food. In the Dordogne, land of duck and nuts, the limits of the local cuisine can sometimes be boring. The cuisine at Chateau les Merles is very good - it mixes tradition with lighter, more "global" food, which makes for a very welcome change and flexibility. Breakfast and dinner in the lovely terrace courtyard will remain a highlight of this two week visit to France. We can't say enough about how much we loved Chateau les Merles - a lovely fantasy of a French country hotel.

Room Tip: Staying in one of the "villas" was terrific - but all the rooms are good. We loved the two...
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  • Stayed: June 2012, traveled with family
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Thank mp1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau les Merles

Address: Tuilieres, 24520 Mouleydier, Bergerac, France
Location: France > Nouvelle-Aquitaine > Dordogne > Bergerac > Mouleydier
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mouleydier
Price Range: $108 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chateau les Merles 4*
Number of rooms: 15
Official Description (provided by the hotel):
Situated in the Dordogne, near Bordeaux, Saint-Emilion and Sarlat in the heart of Bergerac vineyards and forests on the hills of the Dordogne river, Château les Merles offers a gourmet restaurant, a boutique luxury hotel and a challenging 9-hole golf course with driving range and putting green, swimming pool, tennis court and wellness center. ... more   less 
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Also Known As:
Chateau Les Merles Mouleydier
Chateau Les Merles France/Mouleydier

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