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“Fab hotel”
Review of Hotel Bulgaria

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Hotel Bulgaria
Ranked #3 of 21 Hotels in Burgas
Ribchester, United Kingdom
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Fab hotel”
Reviewed July 27, 2013

Stayed at hotel Bulgaria on the 12th of July 2013 for a couple of nights and couldn't fault it , our room was nice, very clean with a big comfortable bed, the view was amazing especially at night you could see all over Burgas, the staff was polite and the breakfast had a good choice for every nationality.

Room Tip: Higher floors have the best view
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank savanah1514351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, August 7, 2013
Dear Guest,

Thank you very much for choosing hotel Bulgaria for your stay in Burgas and for taking your time to give feedback about our hotel. We are glad that we were able to meet your expectations and the we could offer to you the comfort and services that made your stay at hotel Bulgaria a pleasant and comfortable experience.

We hope you enjoyed your stay and we shall see you again soon!
Kind regards,
Kiril Valkanov
Marketing Manager
Hotel Bulgaria Burgas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Cape Town
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2013

Its Stalinist exterior should have warned us. Equally we were not deterred by the unfriendly welcome at the reception desk. The sheets on the bed were threadbare. Other than that the room was I suppose adequate. But for an establishment proclaiming itself to be four star, it needs to step up a few gears to compete with international standards. The breakfast was boarding-school fare. Appropriate I suppose as the far greater majority of guests were students (schoolchildren) attending the Mathematics competition which Burgas was hosting (although why should schoolkids have to put up with that anyway?).
But the most memorable part was a visit to the indoor swimming pool. There was no one else there -save for the male attendant, who lurched (yes I choose my word carefully) at us on arrival. His demeanour was menacing. He said something in Bulgarian. Fortunately my partner is Bulgarian-speaking. He could not string together a one-word sentence in English. I was to wear a swimming cap. i could rent one. So I complied. I could also rent a towel ( a four star hotel? I declined.) After having swum a length or two, I could no longer abide the stench emanating from the cap which clearly had never acquainted itself with a cleansing agent, so I flung it aside and carried on swimming. (I didn't put my head below water anyway doing breast stroke).This prompted our resplendent pool attendant to get very animated. It was explained to him what the problem was. He claimed that the caps were thoroughly cleaned after use. He was invited to show my partner the cleaning process. He declined, and reiterated his objections to my continuing swimming. This carried on for some time. He maintained his refusal to produce the evidence. He professed not to understand why my partner was "taking" my side, since I was an "idiot". And then the real chestnut -he said to my partner that it was unfortunate that she was present otherwise he would have "sorted" me "out". This from an employee -of a four star hotel- to paying guests. Need I say more. The wi-fi was also inoperative from our room.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, August 7, 2013
Dear Guest,

Thank you very much for choosing hotel Bulgaria for your stay in Burgas and for reviewing our hotel. I am sorry that you had such a bad experience at the swimming pool. I just want to clarify that the swimming pool is not operated directly by the hotel, so the person who met you there is not our employee. This said, I agree with you that it is unacceptable to receive such an attitude in hotel, no matter how many stars it has, so it would be good if you have complained right away at the reception desk and we would have taken adequate measures. The least we could do is demand an apology from the company that operates the swimming complex.

I am also sorry that this bad experience obviously influenced your whole estimation for our hotel. I cannot agree that we deserve 1 point for value, cleanliness, rooms and services. I hope that you have the opportunity to visit hotel Bulgaria again and we have the chance to show you that hotel Bulgaria is a place were it's worth staying and you will find your stay enjoyable and satisfying as almost 80% of our guests think.

Kind regards,
Kiril Valkanov
Marketing manager
Hotel Bulgaria Burgas
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Travelers are raving about these Burgas hotels

New Delhi, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 10, 2013

due all other was fully booked, we took the Executive Room and it was a nice and pleasant Surprise. Located in one of the higher Floor,we had a amazing Viw over Burgas - especially in the Night, it was fantastic.
After the two Nights there, we really can recommend it to other Travellers here.
Location: Shopping Street in front of the Hotel!!!
Well Breakfast Service.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tomatocup66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, May 13, 2013
Dear Guest,

Thank you very much for choosing hotel Bulgaria for your stay in Burgas and for taking your time to review our hotel. I am glad the you had the opportunity to enjoy the comfort of our executive room and sweeping views over Burgas and the sea.
I hope next time you visit Burgas you will choose hotel Bulgaria again and this time you might savor our Chef's masterpieces and the beautiful swimming complex - a place to relax and enjoy.

Kind regards,
Kiril Valkanov
Marketing manager
Hotel Bulgaria Burgas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 9, 2013

... perfect Location in Burgas and it was recommended to us by our Friends, who had been there already several Times. Most of the Places are just few Minutes away from the Hotel (Train Station just 5 Minutes away). Good Breakfastbuffet and also we had two Times dinner at the Restaurant and theService there was good and friendly. There was also a very good Pizza Restaurant nearby, where we went many times!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank barradSUN1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, May 13, 2013
Dear Guest,

Thank you for staying at hotel Bulgaria Burgas and for taking your time to review our hotel !

I am glad that you were satisfied with the comfort and the services that we offer to our guests. We are happy with your positive attitude and we hope that we shall see you as a frequent returning guest to our hotel. This is what we love about our job - making people happy and seeing them stay at hotel Bulgaria again and again.

Kind regards,
Kiril Valkanov
Marketing Manager
Hotel Bulgaria Burgas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2013

Due our Sistercompany had few Businessmeetings in burgas, we have been booked for 8 Nights in this Hotel. First thin, what we really liked, wasthe cntrally location. Just few Minutes walking to the Main Train Station.
A couple of good Restaurantsjust nearby the Hotel, due it is located in the very middle of the City.
The hotel building looks like old 70years Design, but Room was new renovated and we liked the Room Design too.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FaboManBeachSurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, February 25, 2013
Dear Guest,

Thank you very much for choosing hotel Bulgaria for your stay in Burgas and for reviewing our hotel!
We are happy to understand that you were satisfied with the services that hotel Bulgaria Burgas provides to its guests and you were able to enjoy the city of Burgas and its numerous attractions.

We hope we shall see you as our guest again !

Kind regards,
Kiril Valkanov
Marketing Manager
Hotel Bulgaria Burgas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
69 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 20, 2013

Stayed only one night in this hotel and found it OK. You can change money on a counter near the reception, which is convenient. The main shopping street is at walking distance with lots of bars and restaurants in the vicinity. Stayed here during a business trip.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stinger008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, February 22, 2013
Dear Guest,

Thank you very much for choosing hotel Bulgaria for your stay in Burgas and for taking your time to review our hotel !

We are glad that you are satisfied with our services and with the comfort that we provide to our guests. We are working everyday for improving ourselves and to increase our guests' satisfaction. I hope you shall notice that and you shall enjoy even better experience next time you visit us :)

Kind regards,
Kiril Valkanov
Marketing Manager
Hotel Bulgaria Burgas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 6, 2013 via mobile

We visited few Businesspartners and did went for two Nights into the Hotel Bulgaria in Burgas. After a 25 Minutes Drive from the Airport, we liked to see, that the Hotel was immediate at the large Main Shopping Street located - wich was good - especially for my wife.
A large and friendly Hotel. Lobby little bit oldfashioned, but Room was new and good Design. From Room was a spectacular View above the Center!!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andrethe6th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBulgariaBurgas, Manager at Hotel Bulgaria, responded to this review, February 7, 2013
Dear Guest,

Thank you very much for choosing hotel Bulgaria for your stay in Burgas and for taking your time to review our hotel !

We are glad that you were satisfied with our services and the comfort we provide to our guests. Everyday we are doing our best to increase the quality of our services and to improve our guests' experience at hotel Bulgaria Burgas.

We are lucky to have the best location in the city and of coarse the magnificent view to the Black sea.

Hoping to see you as our guests again!

Kind regards,
Kiril Valkanov
Marketing Manager
Hotel Bulgaria Burgas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bulgaria

Property: Hotel Bulgaria
Address: Aleksandrovska str 21, Burgas 8000, Bulgaria
Phone Number:
Location: Bulgaria > Burgas Province > Burgas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 21 Hotels in Burgas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Bulgaria 4*
Number of rooms: 146
Official Description (provided by the hotel):
Hotel Bulgaria Burgas combines traditional Bulgarian character with the elegant sophistication on an international luxury hotel.The highest building in the city, the one of Hotel Bulgaria rises in the very center of Burgas. The four-star business hotel is one of the city's symbols and constantly implements its 35 years of hospitality experience in continuous improving of the services offered at first class, worldwide acknowledged level. Hotel Bulgaria is preferred by guests looking for comfortable, luxury and quiet accommodation in close proximity to all the city's attractions, with magnificent panoramic views over the sea and the city and of course with unique location in the heart of Burgas. Free highspeed internet access is available throughout the hotel. ... more   less 
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