I cannot review their trips but had a poor experience of customer service with this operator.
I was trying to juggle tours and dates and around 1pm before the day my tour was booked I asked to move it out by a day. They said no explaining they had already incurred all the costs of my trip. I had no issue at all with this and so did not proceed to book the diving I had hoped to do.
I then received a message from my hotel reception at 10pm to say my tour for the next day was cancelled!
Apparently another guest had cancelled due to illness so they were no longer able to run the trip due to insufficient numbers. Suddenly all the already committed costs I had been told about 9 hours previously were miraculously not relevant.
They were also unable to offer me any alternative the opt ok a for that day.
I am not in the habit of posting negative reviews but I received such incredible service generally in Costa Rica I feel there are other companies more deserving of business. I would strongly recommend Bahia Adventures as an alternative and have also posted a review on my experience with them.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.