We booked our stay after reading positive reviews and guidebook endorsements; it is obvious that times have changed for the worst. There is no evidence that this hotel is an ecolodge. None of the amenities, services or ambience advertised on the website were available. For example, no kitchen use, no pool, no restaurant, no services... and the waterfall is a public attraction for $1, a short walk away on the main road. We learned that the hotel has an owner(s) and management rotates (our stay was with Maria and Pipper). Best to actually telephone the hotel to get a feel and actual details of services offered, as both can change without notice.
The most disapointing aspect though was the lack of hospitality. Upon arrival we were bombarded with the warnings about what they don't offer. We actually wanted to leave only a few minutes after arriving as we immediately had a bad vibe but felt they would charge us for the entire booking. They did not have our HostelWorld.com booking, and we were lectured (read: yelled at) about booking tours with the tourist info centre rather than the hotel. We pusposely stayed away from the hotel as much as possible to enjoy all that uvita/bahia has to offer. This was the only place on our 2 week vacation in Costa Rica were we felt uncomfortable and unwelcome. As one of the few guests who actually stayed there, we felt like we were treated with suspicion and given new rules each day. We can't say the staff were malicious, we really just think they had no experience and didn't like their roles at the hotel, as evidenced by the constant fighting between staff.
It is really too bad because the actual lodge is beautiful, surrounded by lush forest, howler monkeys, birds and a gorgeous ocean vista. Uvita is also an amazing place. To cap off our stay, they charged us the deposit we paid on Hostelworld.com, added a 10% service charge (was reimbursed after a heated exchange) on top of the VAT. They said it was for cleaning services; our room was never cleaned in 3 nights (oh? we were supposed to ask for that?). We ate one meal there and it was double the cost of other options in the area. Actually we felt like we inconvenienced the staff by having them prepare us food.
All this said, we played "stay away from Cascada Verde" on our trip to Uvita so we actually got to meet some cool people hanging around other hotels/hostels in the area. We would NEVER recommend this place under it's current (Feb 2012) management or if you are looking for an ecolodge experience....consider yourselves warned.
- Official Description (provided by the hotel):
- Bienvenidos a Cascada Verde!Welcome to Uvita de Osa! Willkommen in Costa Rica! Cascada Verde is a unique traveler's spot with beautiful rustic rooms (private rooms and shared) - and spectacular jungle views are included! Surrounded by tropical nature, with monkeys and tucans in our garden Cascada Verde offers you a magic, family and eco friendly environment where you will feel like home away from home. Our hostel is ideally located in Uvita: A little up the hill in the middle of the jungle and still only 15 minutes walk from town and 5 minutes walk from a beautiful waterfall plus restaurant! We offer a big and fully equipped communal kitchen, free wifi, plenty of space plus hammocks to chill out and relax, meet new friends from all over the world, play cards, read (book exchange), watch wildlife, enjoy the jungle's sounds...We, a young family from Berlin, Germany, are looking forward to meet all of you very soon! Hasta luego! Bis bald! ... more less
- Reservation Options:
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- Also Known As:
- Hostel Cascada Verde Costa Rica/Uvita