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“Chinese Rip-Off”

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Singamata Adventures Semporna
Certificate of Excellence
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Chinese Rip-Off”
Reviewed February 19, 2013

Don´t book the absolutley overpriced backpackers lodge. The crew in the Hotel is very nice and they have a lovley pool with nice game. But that´s all unfortunatly, the Chinese Manager is a mess, she regulates everything and try´s to rip off everybody. The rooms are absolutly overpriced for that value. You don´t have walls and you hear everything from the other rooms, the towels are old and dirty...Bathroom is connected with the other bathroom so you know hear exacty what kind of "job" they are doing. During the day they switch off the electricity!!!! until 5pm. You have always the same food, and the taste is a mess.
If you book the snorkling package they drop you at one spot for the whole day and than they bring you back.
If you book the diving package it´s a good value ad, but the problem is the Chinese Dive Instructor, because he fails more than 50%, that happened when we have been there. Never heared something like that before!!!
They don´t spend the money to bring you to the spot where you see the big game.
There are a lot of good resorts around where you see the big fish in nature and not only in your pool.

  • Stayed January 2013, traveled solo
    • Value
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Helpful?
9 Thank DjangoDuval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Shanghai, China
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 6, 2013

Location is nice with 360 degrees seaview since it was built right on top of the coral reef. No mosquitos/bugs which is quite relieving in the tropics climate.
Note the standard package offers mixed dorm lodging and shared bathrooms, we upgraded to the deluxe room which has attached bathrooms for extra $$. Electricity is unavailable from 9-11AM and 2-5 PM daily. you can of course join the free snorkeling tours/go diving or take a boat ride to semporna and enjoy the excellent seafood there.
Food is OK at best... really sociable staff and DMs. I would say its a perfect place if you are single and taking your OW/AOW courses here.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank Yue0717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2012

We have no complaint against the hotel during the stay but have little comment on its pre/ post sale service.

Whilst offering 3D2N for Open water diver course, the customer service failed to inform us that it is fatal for a diver to take a flight within 18 hours after multiple dives. For that reason, we had to cancel our return flight and purchased the next day return flight, otherwise we will not be able to complete our PADI Open water diver course.

After completion of our course, we emailed our photos to the customer service for their further action to obtain PADI cert for us. However, the customer service was sleeping on the matter...

So much of customer service and profesionalism for an alleged 5 star PADI training center...

  • Stayed September 2012, traveled with friends
    • Value
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Helpful?
3 Thank ChenYuanFei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 6, 2012

Whether or not you like this place will depend what you're looking for. I initially thought I fancied three days of doing absolutely nothing on this floating island, but immediately got very bored: it was virtually deserted in early June, which I thought would be peak time. And there's nowhere else to go. But if you fancy complete peace and solitude, or a romantic couples getaway, this may be the place to do it on a budget. The price includes your meals, and the meals are good but not amazing. Shower and toilet facilities weren't the cleanest, there were a few power outages, and some of the staff acted like they didn't work there and you were just some weirdo bothering them. Beds are kind of small but comfortable enough. There was a storm surrounding this floating hotel, and it was terrifying: the whole building shook. Also, it's a bit pointless providing wifi but not even having one computer for guests to use.
But Tony the dive instructor made up for it! I hadn't planned on diving, but the boredom of Singamata drove me to it. This is where I learned, and Tony is an EXCELLENT instructor who stopped me quitting on at least occasions and showed endless patience. I'm really grateful to him, because I've since had some of the best moments of my life diving. Singamata offers really cheap diving packages. And Vicky, who works in Singamata's mainland office, is really likeable and great fun. For me, Singamata's boredom worked out very well in the end...
Not sure what rating to give this: five out of five if lying around, swimming, snorkelling, sleeping, eating, drinking, and NOTHING ELSE is your cup of tea. I suppose it is for some. Otherwise you might drown in boredom. Or you could learn to dive!

  • Stayed June 2012, traveled solo
    • Value
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Helpful?
1 Thank SweetPete58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 11, 2012

We selected Singamata to stay and to consider the diving package after reading about it in other travel books as well as on trip advisor. I have to say as a budget choice, it was good. The service from the office based in Semporna was excellent, and very helpful. We opted to stay one night, then to complete a days diving the following day. The location of Singamata is superb, the resort is on stilts over a sand bank in the Celebes Sea, extremely relaxing location. The resort itself, and the food provided is basic but then it is budget offering ! There were a lot of chinese holiday makers when we were there so the tv / food was catered for them. The staff at the resort are helpful, but spoke limited English. The diving was good, but we arrived back later than we were told, by one hour, so becareful if you have any time constraints. However, all in all, for the price of the room / food and the diving, this is a GOOD budget choice.

  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
3 Thank Carol5907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 13, 2012

we stayed for a 2 day, 3 night package, the place is very nice until we entered our room, which was very basic and the shared bathrooms were disgusting.
Apart from that we could not get an upgrade (even we were willing to pay huge amount of money) because the staff at the reception couldnt just not handle something like an "unpredictable change of the package" and after ignoring us and bringing up excuses and running away they just told us in the end those expensive huts are booked out, which was defin. not true as we passed them every day a few times and the doors were open and room empty, also no guests arrived, as we just had about 20 people staying there, so just unbelievable not helpful at all. the diveinstuctors were very nice and helpful, but we still left a day earlier because we just felt uncomfortable.

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
9 Thank kellyontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 2, 2012

Shocking place . Might cater ok for the.chinese market.but I had a terrible experience there. Some 5 star resort at first we were given a room with a shared toilet with no doors on it . The food was disgusting.the. Rooms basic.not worth the money. Beware of them pushing you into a diving package if there is not really enough time to do so ........ Dangerous.unfriendly staff.we ended. Up cutting our losses and went to big Johns home stay on Marbul and it was fantastic

Room Tip: Avoid at all costs it is not safe we were threatened by other so called guests there and there was n...
See more room tips
  • Stayed January 2012, traveled with family
    • Value
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Helpful?
10 Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexharker, Guest Relations Manager at Singamata Adventures Semporna, responded to this review, February 3, 2012
We are really sorry that did not have a good experience at Singamata. We work hard to ensure our customers are happy.
Ours is a budget accommodation and this does mean that most rooms are shared bathrooms.
We also work hard to ensure that our guests have a great experience while diving the reefs in the area.
We will look into this issue further and try and ensure that future guests don't have a similar experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Singamata Adventures Semporna

Property: Singamata Adventures Semporna
Address: Jalan Kastam, Semporna 91308, Malaysia
Location: Malaysia > Sabah > Semporna District > Semporna
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #2 of 24 Specialty Lodging in Semporna
Price Range (Based on Average Rates): $
Number of rooms: 40
Official Description (provided by the hotel):
Singamata Adventures and Reef Resort was established in 2007. Built over a beautiful coral reef, the resort offers both tranquility and adventure. It provides an ideal base, not only to divers and snorkelers but to anyone seeking an affordable and relaxing haven to unwind and escape from everyday stress. Being an authorized Padi 5-star resort, we are ideally equipped to offer a wide range of courses catering to different needs and budgets. Our experienced Padi instructors can help you achieve your goals. The resort offers three different room styles, all with ocean views. Plus, we have a a large buffet-style restaurant. We are the ideal choice not only for families and groups, but also for couples, backpackers and lone travellers. Our objective is to provide an excellent getaway… either on one of our brand new speedboats offering daily island trips for snorkeling and diving, or just a tranquil place to read a book on one of secluded sun-decks. We have great diving right off the site, plus we have a sea aquarium with some really large fish that you can swim around or even dive with. We also have free wi-fi for those wanting to stay in touch with the rest of the world, or perhaps show off your beautiful surroundings to envious work colleagues on facebook! Singamata Adventures and Reef Resort – an ideal retreat for divers, snorkelers, families and friends. ... more   less 
Also Known As:
Singamata Adventures Semporna Hotel Semporna

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