When we checked-in last Saturday morning, we were surprised about all the positive reviews on Tripadvisor on this place. It is a rundown place with too many unclean areas. While people working are nice, it is clear that management has not put any money in updating or maintaining it to even 3star standards.
We stayed in Maharaja suite for 15k per night. When we checked in, I started worrying. Staircase was not updated from it's 1990 tiling and rough walls. The Jacuzi while working and large, had many small tiles missing. The plumbing of Jacuzzi was open and moving... Later on we found out that hot water was available only on request.
Lunch was Thali, which typically we enjoy. The staff was sweet, but completely untrained: food was dropped on the table, multiple times, asking them to clean did not achieve the desired effect, while serving to inside seating, the server placed hand on my daughter's head and at the end the jacket of one server, again while serving, dropped in my kadi bowl. That was the end of the food for me. So we went to Dominos every afternoon for lunch. Do want to mention, all of us love good thali. Must insist all through above, people were sweet, but clearly management had not put any training. Food was no better than INR 100 Thali place.
Dinner time again eager to serve helper, not knowing simple serving manners. Food was ok, again no better than what would be INR 125 buffet.
The next day breakfast was so pitiful in terms of spread and hygiene, that we went drove to Cafe Coffee Day store.
The two box mattresses that were brought were so bad that I took picture for what a 4-star hotel will offer as a paid service.
The spa is probably a better value, good peolple, but again bad infrastructure.
I understand rustic, I understand simple and elegant. But broken plumbing, 15 yrs old mattresses or broken tiles can be rustic. Jacket in kadhi bowl can not be sweet...how ever you market...
Overall, good simple service people, clearly no investment by management in training or upgrading a dilapidated infrastructure. But brochure and website still continues to call it 4-star..
The musical night singers were amazing and was a good surprise.
- Official Description (provided by the hotel):
- Want to get away from the din and the crowds? Wish to escape the stressful urban life?Pack your bags and drive down to Ramsukh Resorts and Spa, Mahabaleshwar. Take the much-deserved break, in style.A memorable experience in hospitality and tranquility awaits you at Ramsukh, which is situated amidst lush vegetation spread over three acres. Engulfed by pristine natural beauty on all sides, Ramsukh is the highest altitude luxury Resort in Mahabaleshwar. With its quiet elegance, courteous service and wide-ranging modern conveniences, it is the preferred destination of elite holidaymakers and corporate alike. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your Ramsukh Resorts & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramsukh Resorts And Spa
- Ramsukh Hotel Mahabaleshwar