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Evershine Keys Prima Resort
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Reviews (1,359)
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1,189 - 1,194 of 1,359 reviews
Reviewed December 30, 2012

We were a large group of 22 people and frankly expected a lot more from this resort. The rooms are good, toilets are clean but soundproofing needs to be looked into. One can clearly hear the convo in the next room.....the food spread was large but pretty unappetizing. Breakfast was a wholesome meal but lunch/ dinner left a lot to be desired. There was enough variety, just not tasty. And the activities that start at 4 and go on till 11 had me want to run away from there.the activities are held near the pool, the full day is spent preparing for them so one can hear workers all day long clanging away, after the show , they are dismantling till the wee hours of the night, I could not get sleep due to their ruckus. Please look into discipline your staff, they talk loudly late into the night.

Room Tip: Def not pool facing, the ruckus is unbelievable, but be warned someone in my group who had forest facing was subjected to gas cylinder being dragged late into the night and early morning too
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank SDRajani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvershineAKeysResort, General Manager at Evershine Keys Prima Resort, responded to this reviewResponded January 13, 2013

Dear Guest,

Greetings from Evershine-Keys Resort Mahabaleshwar !

At the outset, I would like to thank you sharing your valuable feedback with the trip advisor community.
I am pleased to know that though you liked the hotel, few things did not leave you’re your expectation. We regret the for the noise emanating from erecting and dismantling of equipments for the series of events that we had planned at the resort starting from 28th Dec.
Food though is a subjective issue; we still take your concerns very seriously and let me assure you this has been discussed internally with our team and corrective actions taken.
At Evershine-Keys Resort, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Evershine – A Keys Resort, and would be delighted to assist you with any requirements.

Warm Regards
Manoj Verma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

Stayed at Keys for three nights during christmas. It is a Nice hotel with clean rooms and good amenities. They had activities everyday for the kids. The housekeeping staff was also well mannered and responded to all requests promptly and with a smile.
The food at the buffet was good. The staff at the restaurant were doing their job, but they lacked genuine hospitality. Unlike other resorts , they did not bother to make something special for the young kids even though they found nothing to eat at the buffet. They even charged for a simple aloo paratha ordered for the kids at buffet as they found the food spicy.
Something needs to be done about the soundproofing and soon. The front office staff did not get back to us with any of our queries. they were totally incompetent. Also, the quality of toiletries was bad. Amongst us was a couple with a small baby, we requested a late checkout (12:30, that's late!! ), they vacated their room at 12:45 and they were charged an extra Rs. 4,000/- for a late checkout which they later waived off after arguing a lot. This left a bad taste to an otherwise good stay.
Overall , a good property , but lacks genuine warmth and hospitality.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank holiday12366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvershineAKeysResort, General Manager at Evershine Keys Prima Resort, responded to this reviewResponded December 29, 2012

Dear Guest,

Greetings from Evershine-Keys Resort Mahabaleshwar !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mahabaleshwar.

I am pleased to know that though you were satisfied with your experience of our services and facilities please allow me to put few things in perspective on which you had concerns.

I had met you personally at the time of check out wherein we tried our best to explain and answer your apprehensions. Since you came late for breakfast post 11 am the service staff voluntarily accommodated your request and extended the timings for another half an hour only for your group till 11:30 am. However since the live counters were closed extra order like Aloo Paratha were charged.
We have always believed in doing fair business with highest hospitality ethics and should you have requested to waive Aloo Paratha from your bill, we would have been more than willing to accommodate this demand of yours.
We also allowed you to have your birthday celebrations post midnight at lobby though this was creating disturbance to other resident guests. Our only request to your group was to tone down the level of noise.
Kindly also allow me to explain that our check out time 10 am. Since the resort is sold out for this period with back to back check- ins and check outs, as a practice we give a reminder at 10 am. However having said this we very happily conceded to your request for late check out at 12 noon without any additional charges considering that you had a small baby.
Despite this we had to request you again at 12 noon, failing which we had no choice but charge you for half day at around 1 pm. I was met you at that point of time and immediately waived this off.
Please try to understand that the guests coming in are also equally important and we are principally bound to give them room in timely manner. Otherwise this initiates a vicious cycle cascading into an embarrassing situation for everyone including you, the hotel management and guest who are supposed to check in. Also once you vacate the room it takes at least another half an hour to get these rooms ready.
At Evershine-Keys Resort, it is our constant endeavor to provide you with high standards of personalized service and efficiency.
As KEYS philosophy we went all way to ensure that you and your group members have a great and a memorable stay and as per our interactions with few of your group members, it was mentioned couple of times that all of you were enjoying but we cannot go overboard too much when it comes to inclusions, free snacks and extended check out.

I look forward to meeting you during your next visit to Evershine – A Keys Resort, and would be delighted to assist you with any requirements.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2012

I have been to mahabaleshwar quite many times. although the experience i had this time was phenomenal! Evershine is perfect place in mahabaleshwar! I think so far the best hotel there! Following is my review
1) Location: Excellent. its in core mahabaleshwar! Surrounded by jungle!
2) Rooms: Stayed in deluxe room. Nothing to complain. ITs beautiful. Pool facing and comfortable with balcony!
3) Restaurant: The cafe serves usual buffet which is like any other 5 star. But the italian restaurant there serves marvelous italian food! Dont miss it! Food overall is excellent!
4)Hospitality: Perfect. no other words. polite and very helpful staff!
5) Ambiance: The best in mahabaleshwar! Statues and pink marble design appears old europian!
6) Extracurricular: I opted for 3 hours couple horse riding and it was awesum! I also opted for their candle light dinner package which allows u to choose anything out of their menu and boy do they make you feel special all the time! Did not opt for spa or health club... so no commentsz there!

Overall an unforgettable experience!

Room Tip: Choose pool facing room on 1st floor. they are the best!
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank DrVarunAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvershineAKeysResort, General Manager at Evershine Keys Prima Resort, responded to this reviewResponded December 28, 2012

Dear Guest,

Greetings from Evershine-Keys Resort Mahabaleshwar !

At the outset, I would like to thank you for the detailed feedback wherein you have highlighted the finer nuances covering almost all aspect of the resort right from room, food, ambience service etc. We sincerely are appreciative for such gracious comments and giving us the opportunity of hosting you during your visit to Mahabaleshwar.

At Evershine-Keys Resort, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Evershine – A Keys Resort, and would be delighted to assist you with any requirements.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

Here is a resort hotel so fantastic that its location in idyllic Mahabaleshwar is a pure bonus. Lush green environs, crisp clean mountain air, spacious luxurious interiors of the hotel, thoughtfully designed rooms, awesome food, great service...i mean, what else can you ask for.
I and my wife drove down to Evershine Keys to just get away from the routine, and if we - to use a cliche - felt totally relaxed at the end of two days, much of the credit for that feeling goes to the hotel. Right from the vanilla welcome drink and the two-minute check-in, the tone was set for a great stay. I know I am being generous with superlatives, but this place deserves them.
The first comforting thing about the executive room was its width. It's one thing to use a wide-angle lens and show the illusion of space online, and it's another to actually design a room where the walls are literally not crawling on you, especially when your objective is to unwind. The generously stacked tea-coffee kit was a pleasant surprise, as was the quality of toiletries in the anti-slip tiled rest-room area. Even the Grohe tap with a single-lever can be a delight on a cold winter morning, saving you the horror of twiddling with two taps to get the temperature of the water right, especially if you are standing beneath the shower. The bed was comfortable, there was extra pillows and all the trappings of luxury that go into the making of a good night's sleep.
The rest taken care of, now for the replenishment. The food at Evershine Keys is to put it in two words, consistent and delicious. A testimony to the goodness of the food is that we ate all six meals during our two-night stay in the hotel itself (of course, inclusive of the two lavish breakfast buffets). The sheer size of the portions makes up for the seemingly high prices and if you eat right - and light, just a soup and a main course should be good enough to share between two of you. Talking about the quality of ingredients and the preparation, where usually one heavy meal leaves you reaching for the antacid tablets, here we didn't even so much as get a bad burrrp! A word here about the service standards. One evening, after we finished the soup, there was some in-house shoot underway at the dining place which was disturbing us and we requested for our pasta to be delivered in the room. The pasta came along fine in five minutes, minus the check. The folks at Keys sure know that a complimentary meal is a great way to ensure customer delight.
Of course, the location of the hotel is just right to make the most of Mahabaleshwar - close enough to the market place to take those long walks in the pedestrian area and round them with a serving of strawberries & cream, and yet far away from the din to give you all the peace and privacy you seek.

Room Tip: The forest-facing room offers total privacy, and sipping piping hot tea in the balcony overlooking the shaded expanse can be quite a joy.
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MarcoMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvershineAKeysResort, General Manager at Evershine Keys Prima Resort, responded to this reviewResponded December 28, 2012

Dear Guest,

Greetings from Evershine-Keys Resort Mahabaleshwar !

At the outset, I would like to thank you for the detailed feedback wherein you have highlighted the finer nuances covering almost all aspect of the resort right from bathroom design, food, ambience service etc. We sincerely are appreciative for such gracious comments and giving us the opportunity of hosting you during your visit to Mahabaleshwar.

At Evershine-Keys Resort, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Evershine – A Keys Resort, and would be delighted to assist you with any requirements.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2012

This is a very neat and comfortable hotel with nice hospitality of the staff. The
room was good and comfortable with a nice balcony the resort grounds are absolutely beautiful
with flowers and statues. Perfect place to relax, there are also activities available for kids, it was
a wonderful experience and I would recommend to anyone visiting the resort.

Altogether we enjoyed well and I strongly recommend this hotel to all.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Suchi82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvershineAKeysResort, General Manager at Evershine Keys Prima Resort, responded to this reviewResponded December 28, 2012

Dear Guest,

Greetings from Evershine-Keys Resort Mahabaleshwar !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Mahabaleshwar.

I am pleased to know that you were satisfied with your experience of our services and facilities particularly with the comfortable room and landscaping.

At Evershine-Keys Resort, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Evershine – A Keys Resort, and would be delighted to assist you with any requirements.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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