My wife and I went there for honeymoon for 3 nights and 4 days for deluxe room. We went this place through "Hungry Bags travels" and they told us this is 3* hotel. We went there 12th March 2012 to 15th March 2012 which is off season. When we entered in the hotel it was looking good and we agreed what that guy was said. But after getting experienced in the hotel I feel I wasted my money. As per my knowledge for 3* there should be 50 rooms and above in the hotel. But there were only 35 rooms in the hotel.
Problem no. 1 after getting room I switched on TV but that TV was not working. Too many mosquitoes roaming in the room. I called in the reception told them about problems. They sent two guys and cleared the issue within 1-2 hours.
Problem no. 2 In Lunch time, we were asking about items from Menu card but for many items we were getting answer from restaurant “No”. There were many items which are present in the Menu card but not in Restaurant.
Problem no.3 Very next hour they came to me and told me that they wanted to do some drainage work therefore they asked me to switch the room and they showed me some Super Deluxe room. But that room was not good, AC was very old- without remote ("baba alam ke jamane ka") and tiles in bathroom were dirty. Phone instrument was not working properly. It was bad room than first room even that was super deluxe room. Again I discussed problem with traveller's guy and I told them what was going here with me. That guy sort my problem about an hour and we settled in 3rd room.
Problem no.4 after facing all above problems we went for dinner. In the dinner also there were many items which were not present the restaurant and they convinced us to ordered Chinese items. In Chinese chataney bowl there was 1 mosquito died and showed that to waiter … he took that without any reply.
Problem no. 1 in breakfast was complementary for us and I asked for “Toasted bread and Jam” and Tea. Restaurant boy sent us “Toasted bread” and Tea. I asked them about Jam but they replied we don’t have jam today. In Mahabaleswar/Panchgani I think there are 100 shops of jam and many famous companies of Jams but in the restaurant jam was not present.
Problem no. 2 for dinner, restaurant boy came with list of 3 main course items. He gave me only 3 options for dinner. After that I told him why you included so many items in menu card then he replied you have to pay for them then only you will get other items.
But before booking for this tour I have discussed with Hungry bags tours travels guy that I am paying you the full money but there should not be problem for dinner that you could not eat this and that…..
Again I discussed problem with traveller's guy and he sorted out the problem.
Problem no. 3 we got dinner after struggle, In Paneer chilli salt was too much and Paneer makhanwala was not good. But this we had not complaint about this because we got this dinner after struggle and it was already closing time for restaurant.
Third and Fourth day >> There was improvement in the service excluding availability of items in restaurant (which were present in the menu card).
If you are going for stay then it’s okay, but don’t go there if you want to enjoy food.
- Official Description (provided by the hotel):
- Conveniently located on Panchgani Mahabaleshwar Road. Only 6 kms from Mahabaleshwar market. The resort has Swimming pool, Discotheque, Kids play area and Indoor and outdoor games. Overlooking curvaceous mountain ranges of the Western Ghats, The United 21 Resort, Mahabaleshwar, is an ideal holiday destination. The resort is an ideal choice for both business and leisure travelers as it is located conveniently from all the key locations and tourist places. The resort offers mouth-dropping scenic views, comfortable boarding facilities, lip-smacking dishes, business facilities and other recreational services. ... more less
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