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“Good experience”
4 of 5 bubbles Review of Keys Ronil Resort

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Keys Ronil Resort
Ranked #4 of 25 Hotels in Baga
Navi Mumbai (New Mumbai), Maharashtra, India
1 review
“Good experience”
4 of 5 bubbles Reviewed June 25, 2013

It was the first time that i had stayed at the keys group of hotels ( i.e from the 8th - 12th of June 2013 , The Keys Resort - Goa) . I must say it was a wonderful experience for us.
The quality of food and the hotel room was good.
Next time i am in Goa i would definitely stay there.
I would definitely recommend it to my friends and family .

Room Tip: Pool facing room would be a good choice
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhritiman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, June 26, 2013
Dear Guest

Thank you for taking the time out to give us your valuable feedback on your recent stay at our resort.

It was our pleasure having you at our resort and thank you for your positive feedback on your recent stay with us.

As you would have seen also during your visit, the resort is under upgradation and I am sure you will enjoy the experience even more on your next visit.

We thank you fro your patronage and look forward to your continued visits.

Regards


Dennis D'Costa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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950 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
Mumbai, Maharashtra, India
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

We have been staying in Ronils for last 8 years, in every summer. All in my family just like the place and recommend the hotel to everyone in the family and friends. The hotel location is just near baga beach and 2 kms from calungute. And now the hotel offers good package for staying 4 to 5 nights.

Room Tip: Our favourite rooms are the back side of the hotel.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shefali A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, June 23, 2013
Dear Guest

Thank you for your feedback on Trip Advisor.

We are indeed happy to note that this is your favorite resort and that your family and you continue to patronise our property.

Your feedback is indeed motivating to all of us at the resort.

We look forward to your continued support and request you to recommend our resort to your family and friends.

Regards


Dennis D'Costa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 6, 2013

i lovedddd this place, i got to know abt it thru a friend and me n my husband were skeptical bt we decided to give it a try and i mst say it ws sooooo soooo dam worth it in everyway. The Location is ideal, the food, staff evry1 superbly friendly and warm and respectful. Please include a spa if ull can in the future.

However would like to mention that when we first booked the room via online the hotel had not received the intimation when we called them and there was this lady at the reception or which dept i dont know but she was outrageously rude when we tried to talk to her, she just said we havent received the confirmation yet and slammed the phone on us and she did it twice and very very surprising the same lady was diabetacally sweet once she received our confirmation. We and my husband are into a service business and one tip to that lady irrespective how the customer you have to be polite and listen and respect afterall just by that a prospect customer can become ur customer or you can lose out on that guest. One bad apple spoils the bunch. Its just that our experience when we finally stayed there was so awesum so i would like to forget that episode but guess would like to inform u.

thanks & regards
dinaz

Room Tip: i stayed in room no R1 and i feel it was awesum.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dinaz11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, June 7, 2013
Dear Guest

Thank you for sharing your feedback with us on your recent stay with us.

We are indeed happy to note that you thoroughly enjoyed your stay with us.

I have gone through your feedback on your interaction with one of associates. Please accept my sincere apologies for the same and I have already taken it up with the concerned so that such situations do not recur.

I would like you to treat this as a isolated experience. I am sure that you would have also realised the same after your stay experience that our associates indeed maintain a very courteous and professional approach with our guests and have received a lot of positive feedback them.

We look forward to having you both back at our resort.

Regards

Dennis D'Costa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 3, 2013

Having returned for our 6th time to the Ronil, at the end of April, we were pleasantly surprised by the very friendly welcome and the small changes made to the running of the hotel.

We were given our room keys immediately on arrival, and the room was cleaned early each morning. You could not fault the level of service in the hotel. Nothing was ever too much bother.

The menus had been simplified and the quality of food was as always excellent.

The evening meals were very pleasant sitting round the pool and again the staff were very attentive without being overbearing.

Commendation must go to the pool guards who arranged for umbrellas and very were friendly greeting us every day when we came to the pool.

The hotel is still one that I feel does Goa proud and we will be back.

Many thanks for an excellent holiday.

Room Tip: We upgraded our room and we had our usual room G3 which is beside the smaller pool and is a nice qui...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank royk3563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, June 4, 2013
Dear Guest

Greetings from all of us at Keys Resort Ronil.

Thank you for taking the time out to give us your feedback on your stay with us earlier this year.

It was a pleasure meeting up with you as well during your stay with us.

thank you for appreciating the changes that we had started implementing in the resort during your visit. I would like to take this opportunity to also apprise you that the upgrade has started and on schedule. I am sure you will like the same once completed.

Thank you for appreciating the efforts of the team especially the pool guards and we are indeed happy that we could be of service to you and it has and will continue to be our endeavor to provide such consistent quality of service to all our guests.

We value your patronage and look forward to seeing you again next year.

Regards

Dennis D'Costa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Excellent hotel with extremely helpful management and staff. Third stay at the hotel and it was the best yet. The food at the hotel was some of the best we had, we do not usually stay around the hotel during the evening as we like to get out and about but we did a few times on this holiday due to the good food and atmosphere. Rooms are basic as you would expect in Goa but they are spotless with bedding and towels changed daily. I cannot fault the Ronil and would highly recommend a stay it is a welcome retreat from the madness of Baga Road but if you want to get out and about everything is on the door step. Baga has changed over the last few years and not necessarily for the best but the Ronil has stayed as reliable as ever.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller8935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, June 3, 2013
Dear Guest

Greetings from the Keys Resort Ronil.

We are happy to note that you had a great stay at our resort. It is indeed heartening to note that you enjoyed our resort and hospitality.

As very rightly pointed out by you the resort is centrally located for our guests and indeed a tranquil retreat away from the buzz of Baga once inside.

We thank you for your continued patronage and look forward to seeing you again on your next visit to Goa.

We would like to take this opportunity to inform you that our property is being upgraded currently to further enrich our guest experiences.

Regards

Dennis D'Costa
General Maanger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

We stayed for 4 nights and were very comfortable. On day 1 it rained a lot, so we decided to stay in and order room service. Not only did the waiter carry our tray in the pouring rain, but the food was dry and piping hot. I dont know how he managed that as we were quite a bit away from the kitchen.
There is a chemist and 24 hr grocery store just opposite. Dominoes delivers to the main gate in case you are sick of eating goan food :)
Our room was clean and comfy. The beds could've been a bit softer, but we slept well nevertheless. The rate we got was 3500 inc. taxes and breakfast for 3 people. This is an off season rate.

Room Tip: If you want privacy, get a room in the back away from the pool. I and J blocks are at the back. Alth...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asha314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, June 4, 2013
Dear Guest

Greetings from the Keys Resort Ronil- Goa

At the outset thank you for your feedback on your recent stay at our hotel. It is indeed heartening to note that your stay again was comfortable.

Thank you for appreciating the efforts of the Room service attendant to ensure your food was piping hot and dry despite the heavy down pour.

As observed by you the hotel upgrade is under process and we shall also be having the mattresses replaced as part of the upgrade process.

We thank you for your continued patronage of our resort and look forward to having you back to experience the resort yet again.

Regards

Dennis D'Costa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

we visited goa last week and were looking for option close to Baga beach. Our trusted tripadvisor allowed us to book ronil.

Pros: Very close to baga beach and Tito. (anything more that you look for in Goa :-) )
big enough property with a descent pool.
Quick Service
In the market area with a 24 hour shop next to it which sells all essentials from snacks to drinks and daily usage items

Cons
Rooms are small. However they are clean.
Decor is vintage and it shows.

If you are looking out for budget options and want to have a blast book Ronils. By this i no way implies its nt for family but with kid specially small you will require slighltly bigger rooms.

It can't be ignored that its a great property with walking distance from baga and tito club. Enjoyed

Room Tip: Have a room with a view to pool
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pankaj22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis_DCosta, General Manager at Keys Ronil Resort, responded to this review, May 31, 2013
Dear Pankaj

Greetings from the Keys Resort Ronil

At the outset thank you for sharing your feedback on your recent stay at our resort.

We are indeed happy to note that you enjoyed your stay with us and that you enjoyed the location and the ambience of our resort.

We have noted your feedback on the size of the rooms and would like to take this opportunity to inform you that we also have another category which is larger in size and suitable for families with children.

We are in the process of refreshing our rooms and public areas and the same should be completed by end of September 2013.

We value your feedback and look forward to your continued patronage.

Regards

Dennis D'Costa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Keys Ronil Resort

Property: Keys Ronil Resort
Address: | Calangute, Bardez, Baga 403516, India (Formerly Ronil Beach Resort)
Location: India > Goa > Baga
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Baga
#6 Romantic Hotel in Baga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Keys Ronil Resort 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Keys Ronil Resort, is a 3 star resort in Goa situated in Baga, a popular tourist beach. The 125 rooms are equipped to meet the requirements of both business and leisure travelers. The scrumptious multi-cuisine experience, picturesque views of the front and rear swimming pools, in-room facilities and conveniences and the 24-hour room service indulgence revitalizes you to experience the beauty and freedom of Goa. Goa has something to offer each and every traveler. Savor the warmth of the sun, sand and sea as well as of the locals. Discover the tangy spirit of traditional Goan cuisine and other free flowing spirits. Immerse yourself in long and reviving walks in its uncharted interiors, or relive the Portuguese era in awe with its regal churches and temples. ... more   less 
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Also Known As:
Ronil Beach Hotel Baga
Ronil Beach Resort Goa
Ronil Beach Resort Calangute
Ronil Beach Hotel Goa
Ronil Beach Resort Baga
Keys Ronil Resort Goa/Baga

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