My Partner and I stayed Immerse Winery over the weekend for the Lazy Sunday Package;Wine Tour; Moet Bottle; Romantic Petals and Cafe Breakfast. So; were to start.
We arrived early for our wine tour; asking "who seemed to be the receptionist" if we could get a coffee as we arrived early; she was quite unwelcoming and advised us to head on through, she lead the way; and instead of sitting us down (as we were following her) she began to address the only other table in the venue.
Trying to overlook this my partner and I finished breakfast and made our way outside to wait until time had come for the "tour" to begin. We were not briefed or informed about anything; let alone were to meet the "tour" at 10:30am. So we proceeded to enter the reception area again to ask the "receptionist". She was quite rude and told us to wait outside.
After our amazing wine tour ; WOMBATS WINE TOURS HIGHLY RECCOMMEDED Gary the tour guide is just amazing! Funny and loves his job!; we entered reception to "check in". We went through and she gave us the key and an information sheet about the venue ; no briefing about what we had ordered, when the platter was coming or what time we should arrive for breakfast at the cafe. We entered the room; petals laid.
Luckily 10 minutes after we checked in the room I contacted the reception to ask about the "produce" dinner platter; because we had both jumped into the spa; simultaneously as it arrived without announcement.
The Reception was then closed for the next few days; the cafe where we had booked to have breakfast in the package advertised was closed and the activity room within the venue was closed! And after a few glasses of wine and the excitement of walking over to play some pool it was closed! And no one was on Site to assist!!!! At only 3pm!!!!!!!!
The best part was when we were about the leave; check out; there was no one onsite to CHECK US OUT!!!! The cleaner did it!!!!!! Unbelievable.
Total waste of money; $800.00 on two nights. No apologies from the "receptionist" or renumeration!
I WILL NOT be recommending this winery to any.
- Also Known As:
- Immerse Yarra Valley/Dixons Creek, Australia