Our last visit was actually October 2011, and if I had not heard another negative opinion, probably would have shrugged off the lack of hospitality by the lady serving us. She was inattentive, very cold in her delivery, and seemed like she would have rather been at the mall than serving wine to hundreds of eager beavers... however, prior to leaving on our yearly trip into the Okanagan to stock up on our favorites this year, a business associate shared a story about his recent visit to Castoro de Oro (formerly Golden Beaver). An American couple had just completed their purchase, and commented that before they headed home,they would like to stop for a bite to eat, and asked if she could recommend a restaurant. Rather than offering up some suggestions she said "What do I look like, a tourist guide?"! Hello? No, dear, you are not a tour guide, you work in a winery, but any one who works in this business should know that if you want repeat clients, you accommodate them with helpful suggestions as to where to eat, other not to miss wineries and attractions, and perhaps hotels where you will enjoy a relaxing sleep.
As for the wines? We have not been able to finish a bottle to date. It really is not the greatest wines we have had from the Okanagan, and we have a bottle Pinot Noir that is getting long in the tooth, but we have a bottle of cooking wine we are working on at this time, and we just can not bear to drink it, We will not go back, and we unfortunately do share our wine stories with family and friends, so Castor de Oro will have that many fewer visitors in the years to come. I have read the other reviews here, and am surprised that they got such friendly service, when all I have to recall is the cold shoulder service we were given, as well as the couple from the USA did.
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