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The Bear Hotel
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Reviews (614)
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All reviewshigh streetcar parkquaint hotelsunday lunchfunction roomfour poster bedlots of characterold coaching innwedding venuemain buildingside saladwedding guestslovely atmospherelovely roomvery pleasant staysalmonbooked a table
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Reviewed June 19, 2012

Recently stayed at the Bear Hotel for two nights over the weekend for a wedding we were attending in the area.

So we stayed in what can only be described as a box - literally opening the door to the room meant having to push a chair on the otherside out fo the way. It was also located in the atic with low hanging beams. I was informed that these box rooms are charged at full-price - £105 per night.

The rooms had not temp control, only option was to open the windows out onto a busy high street. So a hot and uncomfortable night's sleep.

The room was located up three flights of windy stairs which was a complete nightmare in terms of shifting luggage around.

Standard kettle was in the room, however the plugs were all located at ground level which meant making a cuppa on the floor.

We did ask for an iron (not sure where we would have put the board up though) and was told there was a dedicated ironing room with "everything" we would need. Turned out to be a shabby (and dirty) ironing board and an iron that had evidently been dropped several times.

On the morning of check out, a member of staff just opened the door without knocking, and then said they would be back in 10 minutes like we were incoveniencing her despite us having over an hour left before check out.

On check-out was not asked how our stay was so had to make it clear that it was entirely unsatisfactory.

Unfortunately we were greeted with a "couldn't-care-less" attitude which has lead me to write my first review on here in the hope that others may avoid a similar experience.

Room Tip: In hindsight it would have been worth going further afield and paying for taxis to avoid a similar experience.
  • Stayed: June 2012, traveled with friends
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3  Thank Luke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 22, 2012

We are very sorry to learn of your recent experience and as you can see for other reviews, this is not the usual guest experience, and for that, please accept our apologies.

The Bear is an old coaching inn, full of character, and your room is a perfect example of this with it’s pitched beamed ceiling. On busy weekends, we try to place guests who are not part of the wedding party in this quieter part of the hotel. Had we known of your dis-satisfaction at the time, we could have transferred you to another room.

Thank you for taking the time to write your review and please be assured that all your comments have been noted and will be actioned.

It’s only by receiving feedback from our customers that we can improve our service and facilities and we do hope you will visit again and give us the opportunity to show that this is not the normal standard of service usually evident at the Bear.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2012

Stayed for one night after a wedding at the venue - lovely room, comfy bed, everything I needed. Hotel itself has real character and friendly, helpful staff (despite arriving at 10am I was able to check in!) Buffet breakfast is included, very nice and left me full for the rest of the day.

  • Stayed: June 2012, traveled with friends
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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 22, 2012

Thnak you very much for your kind review, we hope to welcome you back again when you're next in the area.

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Reviewed March 28, 2012

Stayed at The Bear for one night whilst visiting friends in Cowbridge. Lovely bar area, friendly staff and a real quaint feel to the hotel.
Our room was spacious and comfortable and stylishly decorated whilst still keeping with the character of the place - creaky floorboards added to the charm!
Powerful shower, comfortable bed and a tasty tasty breakfast all made this a lovely stay. Would recommend.

  • Stayed: March 2012, traveled as a couple
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1  Thank fionapage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Town_Country_Hotels, Owner at The Bear Hotel, responded to this reviewResponded April 25, 2012

Thank you for your kind review. We're pleased you enjoyed your stay, creaky floorboards and all!.

We hope you'll visit again when next back in Cowbridge .

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Reviewed March 10, 2012

I've stay here a few times over the fast few months, I like Cowbridge as its small but does have a few different places to eat.

The Bear is a nice hotel, the rooms do vary a lot, if you stay in the Bear itself the rooms are a little old and tired and the quality to luck of the draw, but they have built an extension at the back of the hotel and the the rooms more consistent and better, but somehow a little colder.

Food is well priced and nice, breakfast is also good.

  • Stayed: February 2012, traveled on business
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1  Thank MikeyAndHisTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Town_Country_Hotels, Owner at The Bear Hotel, responded to this reviewResponded April 25, 2012

Thank you for taking time to post your review.

We're an old Coaching Inn so we have many challenges with the fabric of the building and we are aware that some of our bedrooms need updating.

Our refurbishment program is an ongoing process and we hope the next time you stay you will see the improvements we're making.

The newer bedrooms to the rear of the hotel may be a little cooler as they don't benefit from the original building's old stone walls.

We hope to see you back again soon.

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Reviewed January 15, 2012

I was lucky enough to win a prize that included accomodation, along with food and drinks at various establishments in Cowbridge - this is where we stayed for two nights.

We had a wonderful room at the front of the hotel on the first floor-ish. I say "ish" as this is a 14th Centuary coaching inn, so the floors are very higgledy piggledy, and we had various sets of steps to go up and down to get to the room. This makes it hopeless for accessibility, but wonderful if you like period properties and the quirkiness of wonky walls and split levels. Luckily we do, and enjoy that as part of the character of an old building.

The room itself was lovely and spacious with a lovely four poster bed. The furniture and decor were in keeping with the age of the building, though the bathroom was lovely and modern with a big shower cubicle - best of both worlds. The only downside for us is that we are both fond of baths, and so prefer a bath and shower where possible. The bed was comfy and everything was spotlessly clean, which are the two most crucial aspects of a hotel room to me! We did have a minor disagreement with the shower head - the water pressure was high enough to blow it off completely, and it didn't seem to want to go back on properly. We reported this to reception desk on our way out, and it was fixed by the time we returned.

There was a good selction of tea and coffee, though the kettle could do with a longer lead so that it reaches the socket without having to stand it on the floor. Not a problem for us, just a minor niggle.

The staff were all very friendly and helpful. There was a lot of confusion trying to make the booking due to the people that had organised the prize being frankly hopeless, and the staff couldn't have been more helpful when we ended up bypassing the organisers and talking directly to them. They even phoned to advise us that we might like to change our orginal choice of dates when they saw that one of the restaurants that were providing a part of the prize were going to be closed, which helped us immensely.

We didn't find the car park initially, but managed to park on the street near the hotel. It was easy enough to find once we'd had directions from the lady on reception though - for reference, it's on the street that runs behind the hotel, which you can get to from either direction.

We only had one breakfast at the hotel as all our other meals were catered for at other places in the town. Both breakfast and service were good but nothing special.

I can't comment on the value from personal experience as we had our trip here for free, but looking at the prices online, I'd say it looks to be at the level I would expect. If we return to stay in Cowbridge in the future, I would be happy to stay here again.

  • Stayed: September 2011, traveled as a couple
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Thank RadiantSmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Town_Country_Hotels, Owner at The Bear Hotel, responded to this reviewResponded January 16, 2012

Congratulations on your win and we're glad you made the most out of your visit to Cowbridge.

We're always grateful to receive customer feedback and I'm pleased to hear that some minor issues were dealt with quickly. As you say, the Bear is a wonderful old coaching inn with plenty of character, which also present some challenges!

We do hope you visit the town again and we look forward to welcoming you back.

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