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Reviewed July 3, 2013 via mobile

I stayed here with family and friends for a wedding and chose it due to its location but wish I'd chosen somewhere further away and footed the bill for a taxi instead.
The cleanliness of the room was ok but everything about the place was old and tired and pretty much knackered.
The beds have seen better days and the bedding wasn't fit for purpose.
The breakfast was awful. I just about braved a slice of toast.
All in all a very overpriced stay for what can only be described as a Grim experience. I couldn't wait to leave.

  • Stayed: October 2012
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1  Thank Nerrynoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

I normally try to find a positive with everything, but with this hotel, I found nothing to be positive about. We arrived on the Friday to be greeted by a freezing cold room, no working lights and no hot water. When we tried to find someone to complain there is no one around. Saturday morning, we woke up to find a continental breakfast of half a loaf of bread and that was it. No yoghurts, no cereals, no orange juice. We went out for the day and returned Saturday afternoon. The heating had been turned off and once again, there was no hot water. Once again, with no one around to complain too we decided to come home a day early. Once returning, we complained via email to the manager, who was not only rude and aggressive in his email but laughed off our complaint and said that he was not willing to refund our second night, even though we didnt stay becuase of all listed above. Avoid if you can!!!

  • Stayed: November 2012, traveled as a couple
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3  Thank EKMDLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

After reading some of the reviews we were a bit wary of this place. 7 of us booked in for the weekend, for the Dickension Weekend. We had the family room on bottom floor, twin on 3rd and 4th floor. The good points: 1) The views from the room were stunning. 2) A short walk into Rochester 3) The manager/owner was very nice and even gave my mum a bottle of wine for her birthday. He did try his best. He allowed us to use breakfast room to have tea in both nights.
4) Plenty of parking.
The bad: 1) The place is freezing....I mean freezer cold - radiator wasn't working in family room, so had electric heater. We all had hot water bottles, thick pj's jumpers, socks on and were still cold. Duvets not thick enough. The place just never warmed up. Other guests complained...one lady slept in her coat all night.
2) The breakfast ok, but yogurts out of date. We took bacon and eggs and cooked them ourselves in microwave. Also bought pancakes in. Check date on things before consuming. This should never happen.
3) Problems with hot water. Room on top floor, the shower burst its pipes and we couldn't use it first day. Owner not around so used another rooms, He did fix it following day, along with shower that wouldn't turn off. The family room had problems with hot water, they couldn't get any after few seconds. We were told, its very cold and takes while to heat up, use the bathroom one...this wasn't any better.
4)) It is rented out to students/workers in week and there bags of dirty laundry were found in rooms.
5) Cleaner needs to work harder, after moving the bed in family room (trying it put beds together for warmth!) a rodent dropping was found. No owner around to complain too until next day!
5) LIght in bathroom didn't work in top floor...at night, door had to be left little ajar to see.
The whole place could be lovely, if money and love was spent on it. The building is stunning and its a shame its not being used to its full potential.
On the whole, spent a little more money and go somewhere else. We won't be going back.

  • Stayed: December 2012, traveled with friends
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3  Thank dolphin30blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

Heating turned off so incredibly cold, slept fully dressed! Mould in shower, bitterly cold shower room and wc, yoghurt for breakfast past it's use by date and no a fire doors in sight. The worst place I have ever stayed. The up side is free parking and walking distance to Rochester

  • Stayed: December 2012
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2  Thank Travellir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

We stayed at this place for 3 nights and must admit that on our arrival the room we were given was clean ... having an 11 month old baby we would have preferred not having the topmost and furthermost room but we didn't complain. the views were nice and room clean. The problems we encountered were the following :
1) for our entire stay nobody came to do up the room, change the towels or empty the bins (and with a baby's dirty nappies it is potentially very unpleasant ... we decided to put them out ourselves!);
2) the breakfast was dodgy ... we knew there would be a self-service breakfast but weren't prepared for a greenish mouldy loaf of bread, expired yoghurt or hot chocolate which expired in May last year!
3) we had an ensuite bathroom but it was freezing cold ... very poorly if insulated and no heating in the bathroom made it very unpleasant;
4) this B&B is advertised as offering free WiFi but it is unrealistic since we were never given the codes for WiFi access despite having asked for WiFi access.
5) we were left to our own resources ... during the whole stay we only saw the proprietor once, when we arrived, for the rest of the stay nobody was around.
6) uncomfortable, springy mattress ... on the whole this B&B desperately needs to be done up

  • Stayed: November 2012, traveled with family
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1  Thank Ray004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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