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“Worst food ever!”

Tucker Fish & Chips
Ranked #8 of 32 Restaurants in Matlock Bath
Certificate of Excellence
Cuisines: European, Seafood
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Loughborough, England, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Worst food ever!”
Reviewed August 26, 2013

We ate here a few years ago after visiting Matlock for the day and the fish and chips was great. So yesterday (bank holiday) we spent the day in Matlock and thought we would finish the day off with a fish and chips tea. BIG mistake. The place is managed by teenagers who have no serving skills but most of all the food was awful. The chips were soggy, the fish was dry, once you got through the overcooked hard batter. The pies tasted burnt and not a crispy bit of pastry in sight. Truly awful, do not waste your money here. The fish, chips and peas for £3 up the road looked far better.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank MelSpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuckerbelle, Owner at Tucker Fish & Chips, responded to this review, September 1, 2013
Thank you for taking the time to a write a review. We can proudly say that here at Tucker’s we truly value the honest opinions of our customers and we apologise that we did not meet your expectations. We appreciate all the feedback we receive providing we can learn something from it to help us improve our business which is our ultimate goal.
Tucker’s was established in 1982 and still is a family run Fish and Chip takeaway with seating for 50 in the seasonal tourist area of Matlock Bath in Derbyshire. Every year we take on a team of casual staff and this year, they are from local Sixth forms, Colleges and Universities and they range in age from 16 to 24. Jobs when advertised are open to all age groups etc. The majority of our staff stay with us throughout their higher education, coming back year after year. Our management team help train, inspire and encourage these talented individuals who have all achieved a Level 2 Award in Food Safety for Catering and actively helped Tucker’s attaining the FSA 5 Star Food Hygiene Rating. We can assure you that we have addressed your comments and we are completing a staff retraining program for all staff, servers, friers and preparation.
We have a genuine passion for our food and when something isn’t right we do something about it. These terrible reviews highlighted a problem with a batch of sustainable Haddock and immediately we have replaced it with sustainable Icelandic Cod. Potatoes are a fresh product and therefore quality and the way they cook change with the seasons, but again we are talking to our suppliers. All other products and ingredients are sourced from quality reputable suppliers and all pies are Pukka.
The restaurant menus, plates,cups etc are removed at 4pm on a Saturday, all day Sunday and on Bank Holiday Mondays. During this time, customers can use the inside seating as well as the outside seating to consume food purchased from the takeaway menu. We provide complimentary condiments, disposable knives, forks and serviettes.
We are real people with an excellent understanding of food, labour costs and the financials of running a business. We train our staff in customer service by working alongside them - being hands on and leading from the front with a can-do attitude. This is reflected in the many excellent reviews, repeat custom and recommendations that have gained Tucker’s a Trip Advisor Certificate of Excellence Winner 2013.
We believe that these sites offer a communal platform to share experiences to allow everyone to eat, drink and sleep better. Negative reviews are acceptable as long as they are accurate, fair and based on multiple visits and as a reviewer you should be conscious that you are dealing with people’s livelihoods. If you have a problem, try and sort it out there and then, ask to speak to the manager or owner.
We thank you for your feedback and again we are very sorry that you did not enjoy your experience. If you do come back to Tucker’s, we would love to have the opportunity to speak with you directly. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

190 reviews from our community

Visitor rating
    95
    63
    13
    7
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Barnsley, United Kingdom
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Tuckers Fish & Chips Deserves Top Ten position on Tripadvisor”
Reviewed August 21, 2013

Visited Matlock Bath consulted tripadvisor we were not disappointed with Tuckers very nice fish & chips eaten by all.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank cr0ftsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuckerbelle, Owner at Tucker Fish & Chips, responded to this review, August 30, 2013
Thank you for taking the time to write a review about your visit to Tucker's and we are so happy that you enjoy our fish and chips.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
36 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“The Worst Fish and Chips ever”
Reviewed August 19, 2013

We visited this establishment on the 9th of August having bgeen recommended it, the place was staffed with teenagers only and the service was very poor, they got the order wrong initially, then forgot to bring out the bread and butter. The fish which was supposed to be Haddock was dry and the flesh was actually a strange Orange colour (I have pics if anyone is interested) The chips were edible but nothing to write home about the fish cake 1 of our party ordered was a strange Grey colour and overall the meal was unpleasant. Wouldn't go again.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Broom36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuckerbelle, Owner at Tucker Fish & Chips, responded to this review, August 30, 2013
Thank you for taking the time to a write a review. We can proudly say that here at Tucker’s we truly value the honest opinions of our customers and we apologise that we did not meet your expectations. We appreciate all the feedback we receive providing we can learn something from it to help us improve our business which is our ultimate goal.
Tucker’s was established in 1982 and still is a family run Fish and Chip takeaway with seating for 50 in the seasonal tourist area of Matlock Bath in Derbyshire. Every year we take on a team of casual staff and this year, they are from local Sixth forms, Colleges and Universities and they range in age from 16 to 24. Jobs when advertised are open to all age groups etc. The majority of our staff stay with us throughout their higher education, coming back year after year. Our management team help train, inspire and encourage these talented individuals who have all achieved a Level 2 Award in Food Safety for Catering and actively helped Tucker’s attaining the FSA 5 Star Food Hygiene Rating. We can assure you that we have addressed your comments and we are completing a staff retraining program for all staff, servers, friers and preparation.
We have a genuine passion for our food and when something isn’t right we do something about it. These terrible reviews highlighted a problem with a batch of sustainable Haddock and immediately we have replaced it with sustainable Icelandic Cod. Potatoes are a fresh product and therefore quality and the way they cook change with the seasons, but again we are talking to our suppliers. All other products and ingredients are sourced from quality reputable suppliers and all pies are Pukka.
The restaurant menus, plates,cups etc are removed at 4pm on a Saturday, all day Sunday and on Bank Holiday Mondays. During this time, customers can use the inside seating as well as the outside seating to consume food purchased from the takeaway menu. We provide complimentary condiments, disposable knives, forks and serviettes.
We are real people with an excellent understanding of food, labour costs and the financials of running a business. We train our staff in customer service by working alongside them - being hands on and leading from the front with a can-do attitude. This is reflected in the many excellent reviews, repeat custom and recommendations that have gained Tucker’s a Trip Advisor Certificate of Excellence Winner 2013.
We believe that these sites offer a communal platform to share experiences to allow everyone to eat, drink and sleep better. Negative reviews are acceptable as long as they are accurate, fair and based on multiple visits and as a reviewer you should be conscious that you are dealing with people’s livelihoods. If you have a problem, try and sort it out there and then, ask to speak to the manager or owner.
We thank you for your feedback and again we are very sorry that you did not enjoy your experience. If you do come back to Tucker’s, we would love to have the opportunity to speak with you directly. We hope to see you again in the future and wish you the very best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Fab”
Reviewed July 30, 2013

Fabulous fish and chips, nicest we have ever tasted.Very friendly clean and portion sizes to suit everyone lots of different things on menu .

Visited July 2013
Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuckerbelle, Owner at Tucker Fish & Chips, responded to this review, August 30, 2013
Thank you for taking the time to write a review about your visit to Tucker's and we are so happy that you enjoy our fish and chips.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Level Contributor
26 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Best fish and chips in Matlock.”
Reviewed July 9, 2013

We have been coming here for many years now and have always been very happy with both the food and service. Today we ate in the restaurant and the fish was perfectly cooked and skinless which is how I like it. The batter was light and crispy. A nice touch was the lemon wedge. Service was quick and friendly. Several reviews have mentioned the pricing but it seems about average for Matlock Bath and the quality is very high.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DerbyMrsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuckerbelle, Owner at Tucker Fish & Chips, responded to this review, July 11, 2013
Many thanks for your lovely comments, very much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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