I expected a nice weekend in Gruyère region, enjoying a nice wellness hotel. I choose an all-inclusive stay (weekend in Gruyère, including double room, evening buffet dinner, breakfast and access to “Bains de la Gruyère”).
I found an industrial hotel with poor service staff. I was not able to check-in before 5:00pm, unacceptable for a weekend stay. During check-in a requested a late check-out which was confirmed for 2:00pm. I received a call from front desk at 1:15pm to know when I will vacate the room.
The building and rooms are modern and very nice; well decorated. Bed quality is poor.
Concerning the buffet dinner, I enjoyed cold dished, good variety, good quality, good presentation, hot dishes were “ok”, nothing very good, all industrial food. Desserts were acceptable, nothing extraordinary, but good.
Definitely a big problem with staff, no one was friendly and did a good job. Not a smile, not a positive attitude, really looks like a highway motel and certainly not a 4 stars hotel.
My stay was just acceptable; I will never stay there again.
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- Also Known As:
- Cailler Hotel Charmey