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“Geheimtipp für Irland-Fans”
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Family room Twin room
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Very good
5 reviews
Family room
Twin room
Triple room
Dining area
Living area
Shared kitchen
Shared bathroom
Manorhamilton Anglican Church
Manorhamilton Castle
Main Street
Local pub
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Private Room, 3 Bathrooms, Sleeps 10
Manorhamilton, County Leitrim, Western Ireland

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
  • Any
English first
English first
German first
English first
Ascot, United Kingdom
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“What a disappointment ...............................................................”
Reviewed June 20, 2017 for a stay in June 2017

We were visiting for a funeral so just looking for somewhere safe and practical for my elderly mother, myself and my husband. Having find the property on Tripadvisor there was (still not on this review - see above) any mention of it being a B&B so we rightly assumed the house was ours for the 4 days.
Having spoken to the owner at the end of our stay, he agreed there was no mention on the Tripadvisor site I showed him but that it did say B&B on his App, sorry Keith we did not see your app but this one! As a result with other guests booked in, my mother was unable to have the bedroom with the ensuite, which was vital for her. The house was not clean, the kitchen stove and pans in the stove were particularly greasy and smelly. There were no bedside lamps, no mirrors in the bedroom and not a single hairdryer in the whole house. A promise of B&B was actually cook your own and then everyone else left leaving the dirty dishes, bathrooms etc. for me to clean. A promise of a cleaner was not forthcoming, we left dishes on one particular day until 16.30 in the afternoon and eventually gave up and did them again ourselves. Keith you are a very nice man but you need some serious advice on how to run a rental property / B&B / Self Catering - whatever you actually wish this to be! I think this could be a very nice little place to stay but this 4 day stay was a disaster for us. Keith and I are hoping to resolve the problem to our mutual satisfaction.

Date of stay: June 2017
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 22, 2017
We are very appreciative of Shirley's feedback, and most especially of our conversation.

The fundemental issue that was identified was that no where on the Trip Advisor website does it show that the property is a B&B. However, on the Andoid app it states very clearly "Type of Property - B&B".

As the website is managed by Trip Advisor, this issue is beyond our control. There is a breakdown in consistency between in the info we provided for the app (ie we offer B&B) and that which Shirley could see on the Trip Advisor web site.

This resulted in totally confused expectations where Shirley thought she had booked private self-catering accommodation, which she, understandably, preferred given the health requirements of her elderly mother. Consequently she was anxious to find that other guests were staying in the house.

This requirement most likely would have come to lighy prior to arrival if the booking had been completed through the Trip Advisor booking engine, but, according to Shirley, because it was a last minute enquiry, the Trip Advisor system could not guarantee the booking. I am fully confident that the particular and necessary needs of her elderly mother would have been identified if Shirley had callec before arrival. I wish to stress that we would have done all we could to respond to these particular needs if we had neen informed in advance.

Unfortunately the difference in expectation ie B&B vs sekf-catering was only fully communucated after a couple of days. Again, if we had known earlier, we would have done all we could to respond to the particular needs.

Regarding the practical suggestions, we have supplied bed side lights. Mirrors were already fitted on each bathroom. However, we will follow through, in due course, as funds permit, with a number of Shirley's useful suggestions.

Regarding kitchen matters that were neglected by one new member of staff. This was a serious negkect in duty by the person responsible and he no longer is part of the staff team.

Finally, wurh regard to breakfast. We provide a stocked kitchen to supply breakfast and snacks. We have found in the vast majority of cases that guests much prefer having total flexibility to help themselves to breakfast at a time if their choosing. This especially suits those who may have been out late the night before and when some of their group wish to breakfast at a different time. We can, of course, provide table service but in nearly every instance guests prefer to help themselves to breakfast at their own time.

We look forward to Shirley's return and gleaning her very helpful and considerate input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heidelberg, Germany
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2017 for a stay in June 2017
Google Translation
person found this review helpful

Date of stay: June 2017
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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