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“It should have been paradise”

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Active Hotel Paradiso & Golf
Certificate of Excellence
Scunthorpe
Level Contributor
116 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“It should have been paradise”
4 of 5 bubbles Reviewed June 19, 2013

Lovely 4* hotel with a regular courtesy bus into Peschiera. We travelled with Treyn and stayed all inclusive. Guests expecting the hotel to be on the edge of the lake will be disappointed.

For the first three days it was blissful - lovely ground floor room, excellent buffet style meals and a super swimming pool (one of several) but then over 1,000 young football players and their escorts turned up for a tournament - the next four days were absolute bedlam! There was no warning that this tournament was to take place during our stay and I'm sure that other guests would not have booked if they had known .

Room Tip: make sure that there is no football tournament taking place
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JENNYScunthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Responsabile relazioni pubbliche at Active Hotel Paradiso & Golf, responded to this review, July 20, 2013
Dear Jenny,

thank you for your review. We're sorry for the inconvenience, yet we would like to thank you because your comment will help us to improve our service. We hope that you will come again to see for yourself our real standard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 14, 2013

We stayed one week in the Hotel & enjoyed first rate facilities. Were all-inclusive but menus are varied & food is plentiful & of excellent quality. While Hotel is remote from Peschiera the free hourly Bus to the Town is regular, punctual & takes only 10 mins. Staff are very welcoming & happy to assist in any way. Didn't play golf but the Course looks a good test, in great condition & there is also a well equipped Practice area.

Room Tip: Rooms within the Hotel as opposed to the Annexes are better due to availabilty of a balcony / outsid...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Responsabile relazioni pubbliche at Active Hotel Paradiso & Golf, responded to this review, June 17, 2013
Dear David D,

thank you so much for your review. We're glad that you spent a nice holiday at our hotel. We're looking forward to seeing you again soon.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed August 8, 2012

We reserved this hotel for two nights during our golfbreak in Central Europe.
Checked in late and had just half an hour to get to the restaurant for a dinner. Dinner was served in spacious "hall-style" restaurant with large terrace and views to the fairways. Very beautiful scenery!
Food was nothing surprising, typical average Italian food, and service polite but nothing to feel welcome. Little bit overpriced and I think I didn't tip enough to get smile or even wishes to say "good night" or "welcome again". So it was more like a "dinner-factory" without being rude either.
After dinner we tried to get our air-conditioner to work without success. There was 30° C outside (at least few degrees more insede the room), so I went to reception to ask some help.
It was so late that night-receptionist was in duty and he actually didn't speak english quite well. So it took some time to get to track and suddenly he wen't to the back-office room, came back and said "it's working now". I was surprised that it was only a question of switching it on! I just can't understand why it was not settled upon arrival, cause it took few hours to have at least decent conditions to sleep. However, airconditioning was not working like expected, but at least it woked as a fan and made us feel little bit calmer. This case reminded me about pervious stays in Italy and it's more like "normal" than coincidence.
Room itself was spacious and clean. Nicely decorated and at first floor, we also had small terrace with table and chairs. Also bathroom was very clean and spacious.
But then again, I decided to have a bottle of water from minibar: All the stuff in fridge were warm (because the fridge was warm). Very Italian.
Breakfast was served in the same restaurant and it was very good! Nothing to complain; yoghurts, myslies, lots of warm items and very funny orange-juice-automat, which made juice from real oranges. Veery good!
Golf itself was fantastic! Very Fazio-style course and in good shape! Really enjoyed those narrow fairways and fabulous greens. This course is worth playing when in north Italy. Only the weather was exhausting - 35° C, but we survived with plenty of water.
After golf we just relaxed and waited for housekeeping to fix our room before 3 pm as informed. Wen´t in at 3.20 pm and nobody hasn't done anything yet. Waited still some time but just before 4 pm had to take a shower and of course they came in right away. We asked them only to change the towels and they went away. Again, very Italian!
Later on decided to go to main hotel (same area) to have pizza with my son. Pizza/pasta restaurant was total disaster; almost every table had wrong portions, portions missing, tables loaded with glasses and plates etc. We didn't succeed better - they totally forgot our primis. Well, things got better when they got help from the main restaurant. The whole disaster was based on the lack of workers, so it wasn't their fault - I would point my finger to the management. BTW, pizza was okay!
All together, our stay didn´t succeed very well. I know it is Italy and something happens anyway. Nothing serious, but small harmful incidents. If you wan't to play good golf and can tolerate same troubles, this hotel is ok to visit.

Room Tip: When checking in, remember to ask about air-condition!!!!
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ripatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Web PR Manager at Active Hotel Paradiso & Golf, responded to this review, August 11, 2012
Dear Ripatti,

we are very sorry to read that your stay didn't turn out to be what you had expected. We have passed your review on to our Quality Manager: the inconveniences you encountered are not part of our daily routine, of course, so we will try hard to prevent all of this from happening again. Anyway, we hope to welcome you again, if you happen to be around in Lake Garda and would like to play golf: then we can show you our real standard of quality.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
235 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

We stayed at the Residence Eden next door to this hotel but used its facilities for the golf range where there is a real character of a pro - he is very abrupt but helpful. Our main use though was the bar and restaurant. This is situated on a terrace overlooking the area down toward Lake Garda and is perfect for a sunset drink or meal. The staff are very friendly and helpful. If you run to a bottle of wine they are delighted to explain the local vineyards etc. We had two teenage boys who decided to test the menu somewhat; there were excellent ravioli and steak courses. The quality of the food exceeded our expectation of a hotel meal and the price was reasonable compared to many places in Peschiera.

  • Stayed July 2012, traveled with family
    • Value
    • Service
Helpful?
1 Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Web PR Manager at Active Hotel Paradiso & Golf, responded to this review, August 11, 2012
Dear Kevin,

thank you very much indeed for your review. We're glad to read that you enjoyed our hotel, and, in particular, the cuisine of the "Il Pirlàr" restaurant. Residence Eden is part of Parc Hotel Paradiso & Golf Resort, where Active Hotel is also situated. If you would like to stay in a hotel during your next holiday on Lake Garda, you may go with this one.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mold, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 5, 2012

As a large famiy with children of varying ages, some now young adults, we have been to this resort on a number of occasions since it opened in 2005 staying at the hotel and the apartments (usually book when there are good offers available on the internet as not sure it would be worth the full brochure price especially the all inclusive option).We always have a truly fantastic time as there is something for everyone such as quiet areas by the top pool if you want to escape or the more lively scene by the laguana pool for the younger ones.
Pesheira has great bus and train links that can get you anywhere at a fraction of the cost of the travel company excursions. Verona is very close nearby and worth visiting.
The Hotel animation team are very good / entertaining lead by fabulous Cyril but you can take it or leave it depending on your mood and don't take it seriously!. The food wouldn't win awards but suits the younger kids who are usually in a hurry to be somewhere else and can get a little monotonous in the evening depending on the chef so if you're are looking for good Italian cuisine would recommend self catering and try the excellent restaurants in Pesheira such as Bella Vista or La Plume that are not too expensive and have fabulous views of the lake.
Hired a car this last trip via 121 Car hire/ AVIS in Pescheira so got to see most of the lake.This wasn't too expensive or difficult at all despite the reputation of some Italian drivers and meant we didn't have to rely on the complimentary shuttle bus to and from town. Lasize and Malsecine lovely resorts to visit.There is definitely something for everyone at this hotel, the staff are very helpful but it is big and can be loud, but we all love it and keep being drawn back as there is always something different to see and do.Looking forward to 2013...

Room Tip: Ask for a room away from the Pizzeria or Laguana bar if you want a quieter room.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 135lizzyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Web PR Manager at Active Hotel Paradiso & Golf, responded to this review, July 19, 2012
Dear client,

it's great to read that you and your family had a fantastic time at our hotel. We think, though, that your review is about Parc Hotel, which offers an all inclusive arrangement, whereas Active Hotel doesn't. Anyhow, if you plan to come back and would like to have a good Italian meal, we suggest you to try our internal à la carte restaurant, "Il Pirlàr". Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed June 16, 2012

Me and my partner stayed here for a week in June, all inclusive. It was our first time to the lake Garda area. The hotel and grounds itself are nice enough but we were both very unimpressed with the 'all inclusive' basis. Inclusive drinks were out of a machine, cheap white wine, coke and orangeade none of which were very nice at all, and water. Meals were poor other than breakfast which wasn't too bad with a selection of croissants, toast, cereals, yogurts and fried breakfast along with jugs of juice available. This was served from 7.30 until 10 so good timings too. Unfortunately lunch and dinner were much worse. Lunch is a 'light lunch' consisting of 2 choices, usually pasta with plain tomato sauce and something along the lines of burger &chips or pizza (and not the Italian standard of pizza you would expect but a frozen version!). Dinner wasn't much better with little Italian cuisine served other than plain pasta or the odd baked macaroni dish, or meat, potato and veg. There was a small range of desserts, and bread rolls at each meal but no butter at dinner time. Dinner was only served from 6.30-8.30 which we felt was very early finishing as if you spend the day out you have to return early to be in time for dinner, considering we didn't eat most evenings until between 8 and 9pm in town. We were so disappointed with the meals that we only ate here once for dinner and twice for lunch. The breakfast we had daily. We didn't want to miss out on the gorgeous Italian meals we could get at restaurants and preferred to spend more money to enjoy the food on our holiday. I would never recommend going all inclusive here at all. You can buy great quality pizza and pasta dishes in restaurants for 6-7 euros. There is also a grill bar (outside near the pool) but the food here is not included (so how you can call this all inclusive Im not sure) although there is a drinks machine here which you need a key for. The other downside of the hotel was the bar. This is downstairs on basement level, again with machines for all inclusive drinks of the same choice. No branded soft drinks available which is poor. It also means you are stuck inside if you want to see the entertainment they have on, which on warm evenings on holiday isn't great. We spent every evening after our first in the hotel, out in the town as this was a much nicer holiday experience. The hotel is a 5 minute drive from town and they put on a courtesy bus to take you there and back. This is great, the only problem being it doesn't run between 12 and 3 due to siesta, so you cannot get to town or back during this time, unless you pay for a taxi (approx 10 euros) or walk - we didn't try this as not recommended due to no pavement so could be dangerous. The bus starts at 9am and runs every hour until 12, and then again from 3pm with the last return bus to the hotel at 11pm. The location of the hotel within the town is ok, the location of peschiera itself is a good base if you wish to travel to other towns. We got a train direct to Venice for 19 euros return per person which took 2 hours. We also got the train to Verona, and you can get one to Milan as well from here. It also has good ferry links to visit other towns on the lake. I would definitely return to the lake Garda area as it is beautiful, but not to this hotel.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nat1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Web PR Manager at Active Hotel Paradiso & Golf, responded to this review, July 19, 2012
Dear client,

the above notice is not referring to our Active Hotel Paradiso & Golf Resort. As you can read in our website, Active Hotel Paradiso & Golf doesn't offer the a.i. arrangement. We presume the notice is referring to Parc Hotel: in this case we are very sad to read you haven't been satisfied by our product and service. We hope to welcome you again as guest and maybe have you as guest in Active Hotel & Golf Resort, which will surely satisfy your expectations and offer you an à la carte Restaurant. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lazise
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 8, 2011

We stayed out of season so got a great deal on the apartment. Very spacious and comfortable in a beautiful location within a golf club. We had some beautiful walks and even though we are not golfers loved to watch on the terrace with a nice glass of Processo and a nice distant lake view. Only complaint is the high cost of the final cleaning - not included in the price of the accommodation too steep in my opinion 70.00 euro! Had a great dinner at the Restaurant very good food.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Jo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GolfHotelParadiso, Web PR Manager at Active Hotel Paradiso & Golf, responded to this review, February 16, 2012
Dear client, thank you very much for your review. We will take your remaks into account to improve our service. We hope you will come back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Active Hotel Paradiso & Golf

Property: Active Hotel Paradiso & Golf
Address: Via Coppo 2/b | 37014, 37014, Peschiera del Garda, Italy (Formerly Golf Hotel Paradiso)
Location: Italy > Veneto > Province of Verona > Peschiera del Garda
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#3 Luxury Hotel in Peschiera del Garda
#4 Business Hotel in Peschiera del Garda
#5 Romantic Hotel in Peschiera del Garda
#6 Family Hotel in Peschiera del Garda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Active Hotel Paradiso & Golf 4*
Number of rooms: 62
Official Description (provided by the hotel):
Active Hotel Paradiso & Golf in Castelnuovo del Garda, which occupies the premises of a 18th century country house carefully restored, makes a suitable accommodation for those who seek rest and well-being as well as for sportspeople. The hotel is part of a large resort which includes a golf course, a sporting centre and three more hospitality facilities.The hotel is located just 2 km away from the A4 Milan-Venice motorway exit. The town centre of Peschiera del Garda is within easy reach and you can also avail yourself of the free shuttle bus service of the hotel to visit it. The hotel also include two outdoor swimming pool and a wellness centre with an indoor swimming pool, sauna, whirlpool and gym. In addition, the Active Hotel Paradiso offers, on the first floor, an à la carte restaurant with panoramic terrace overlooking the golf course and a piano bar; on the ground floor, there is a taproom, the registration desk of the golf course, a pro shop where you can buy sports equipment.The golf course, "Golf Club Paradiso del Garda", stretches over 800.000² and includes the driving range, the putting green and a golf academy with 4 regulation-size holes, at the nearby sporting centre. ... more   less 
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Also Known As:
Active Hotel Paradiso & Golf Lake Garda/Peschiera Del Garda, Italy

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