We recently stayed in this hotel as my friend got married in Florence. We booked the hotel independently (i.e. we did not take one of the rooms that my friend had reserved for family and friends) and were quoted one price. But when the reservation team at the hotel discovered we would be staying there as part of the wedding party, they tried to hike the price up! Fortunately we dug our heels in and managed to keep the original price quoted.
We went out of season (early October), but the hotel felt very isolated and abandoned, and it felt like they had specially opened just to let us stay. There was dust in the bathroom and the shower door did not shut properly, so every time we showered it caused a flooded floor. For the expensive price quoted I would expect a decent television, yet there was an old malfunctioning Grundig stuck in the corner. I asked at reception if they had an iron I could use but was told there was not one, and that was that! This caused a problem as we had travelled from the UK with our wedding clothes in our suitcase and they needed an iron before the ceremony the next day. Being as the hotel is at the top of the hill and there were no shops nearby, there was nothing we could do.
My friend held her wedding reception at the hotel. The aperitif and snacks served were very good quality, however the wedding breakfast itself left a lot to be desired. Also, there was wedding cake left over at the end of the night. Instead of offering it to the guests or the bride and groom, it was taken to the kitchen to be 'thrown away'. It was with some displeasure that the chef then wrapped it in tin foil when I asked if we could have it.
The breakfast the following morning also left a lot to be desired. There was simply not enough food put out for the number of guests present. We had to request more bread, pastries, ham and cheese. People had flights to catch and ended up going away hungry as the extra food never arrived.
The staff were not over friendly or helpful, and sometimes it felt like they were doing us a favour just by being there.
The rooms were noisy as the air con pipes amplified any noise in other rooms, so we could sit and listen to other guest's conversations.
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- Also Known As:
- Villa Castiglione Impruneta, Italy