We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Hotel Relax Torreruja Thalasso & Spa
Ranked #2 of 4 Hotels in Isola Rossa
Certificate of Excellence
Reviewed July 1, 2013

We'd visited the sister hotel Marineda four years prior and it was classed as a 5*plus. The Torreruja was classed as a 4* but I would suggest barely scraped a 3*. With respect to most staff, we felt that the hotel was training ground. Many of those waiting tables were inexperienced and it showed. On a positive note, the room was spotless but when a room is described as 'superior' you expect it to be just so - it was small and basic - no tea/coffee making facilities and the bed old and uncomfortable. The food was the most disappointing - cold vegetables, look warm pasta, stale bread, poor table service. We attended an 'a la carte' evening where we sat down for 8p.m. and didn't get the last course until 10.30p.m. My husband was quite sick that evening and we could only put it down to a sea food dish he was served. Although the entertainment far surpassed that of the Marinada, we couldn't sit out to experience it some nights due to poor weather, (cold and windy) and to add insult to injury, they wouldn't open the interior bar. Be warned, there's nowhere to cash travellers cheques in Isola Rossa so the good deal I was able to secure prior to our holiday didn't get used and I had no other option to draw cash from the machine at a much lower rate! Many trips were cancelled as the rep stated "We don't have enough people to go." Quite a disappointing time.

Room Tip: Get more information from your tour operator about the rooms because it's not always stated what...
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank haloola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (612)
Traveler rating
Traveler type
Time of year
Language

136 - 142 of 612 reviews

Reviewed June 23, 2013

We have just returned from a week at this hotel and it's a big 'thumbs up' from us! The hotel is located aound 5 minutes walk from the tranquil harbour of Isola Rossa and all buildings being no higher that 2 storeys, it just blends in with the landscape. The swimming pool is fantastic; deep and big enough for a proper swim, not overlooked and with sweeping views of the sea. Although we had a standard room, it was perfectly acceptable; very clean with modern fittings and its own patio area. The buffet menu was very varied and interesting - I don't disagree with the recent reviewer who said that some dishes could have been kept hotter but we enjoyed our meals and the airy dining room illuminated by spectacular sunsets compensated for this. All the staff were very pleasant and looked as though they enjoyed working there. We would definitely go back.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rg6sys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

We stayed in June this year and found it a very good hotel overall with stunning panoramas, great food and very hot weather!
Pros:
Fabulous location with beautiful views and sense of seclusion
Good food selections along with a great wine list with the option of eating on the roof for a
great view of the sunset for only a little extra (Highly recommended!)
Very quiet ideal for a couples holiday with very few children visiting
Very nice well kept grounds nice lush gardens with a lovely swimming pool
Friendly staff always available and willing to help
Good standard room with everything you would require including a handy safe and nice
balcony

Cons:
Very firm bed, we booked a double room but the bed was actually two singles pushed
together.
Balcony view was strangely obscured by huge palm bushes which would have overlooked
the nicely designed spa area
The beach isnt as close as advertised, the pathway there is not clear and we got lost
trying to find the route! Its best to stay by the poolside in my opinion!
The spa comes at an additional cost too and by the looks of it there was very few people
visiting!

Altoghether there are very few notably cons and i would consider this a very good holiday location for a couples retreat as it is beautiful, quiet and has very few visiting children.

Room Tip: Get a room away from the spa area as the jacuzzi is quite loud and if you book a double ensure the b...
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RobertLindsay1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

Arrived at the hotel to our 'Superior Room' expecting a nice view from our hotel on the top of a hill, but we could just see the rear of the restaurant and a wall, so not an ideal start. Very small room (I think the standard rooms are even smaller without wardrobes), no bath, but adequate and the housekeeping was very good. No worries of theft, could leave any belongings out and feel safe. The rooms were very noisy, we could hear the adjoining rooms shower/toilet and people walking around in the room above. On our last day the alarm from the room next door actually woke us up. No iron's held by hotel so remember to pack one or you'll be wearing creased clothes all week, like us! Unfortunately rooftop restaurant not open as out of season despite glorious sunshine all week, no entertainment and zero activities at or nearby hotel. Nothing to do in the evenings or day time other than lay by the pool. We took lots of walks and the coastline/beaches were beautiful in the sunshine (especially the amazing sunsets) but the village or 'town' itself was extremely quiet and only small cafe/restaurants - no 'fine' dining options nearby. Quite expensive; asked for a basic fruit juice & were charged 8 euros for a non alcoholic cocktail. Staff were OK but seemed to struggle if we had any requests outside their comfort zone, a bit out of touch. No room service. For the Spa we paid 44 euros for a half day session which included use of the pool and sun deck. Pricey but private (tip morning session is 10-1 and afternoon 3-8 so much longer. Unfortunately you cannot use over the peak time of your day). Once getting in we realized the pool was full with hundreds of dead flies and the jets were not working, so a bit disappointing. Food was good, not as Italian as we expected - my Husband had a roast every night ! We definitely didn't go hungry. Overall hotel was OK, location was lacking in things to do but beautiful nonetheless.

Room Tip: Try an upstairs room maybe they would be a bit quieter. Definitely upgrade as much as you can.
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TravelGuru226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

Although my wife and I were disappointed overall with this hotel, it did have some excellent aspects.
By far and away the biggest asset the Hotel possesses is it's staff. Every department we encountered (such as Reception, Restaurant, Housekeeping, Maintenance) were fantastically efficient and friendly. Even a guests smallest problem seemed to be a major concern for them and they would do everything they could to sort it out.
The Hotel's location is also excellent and we had a relaxing time. There are excellent sea views from the poolside and also views of the surrounding countryside.
The Hotel pool is one of the best I have seen with a lifeguard in attendance and a quite large kiddies pool.
However, from our point of view there were two quite serious drawbacks. The rooms and the food quality.
We booked a superior room. We should not have bothered. The term "Superior" is misleadng and is little more than a larger version of a Standard room. The rooms are small (some are very small), basic and quite dark. We requested a change from the first room we were allocated and were shown four more rooms, including a master suite for which we were prepared to pay extra for the upgrade, but although this was larger, it was still very dark. In the end we settled for a so called Superior room with a terrace which we thought was the best of a poor bunch. I must say that moving rooms was not a problem for the reception staff, they went out of their way to show us the rooms and to ensure we were eventually happy to accept the room we finally agreed upon.
The Housekeeping staff kept the room spotless for the duration and were excellent.
Sleeping quality was very good.
We agree with previous reviews regarding the efficiency of the hairdryers but they do eventually warm up to a reasonable heat.
Regarding the food, there was quite a wide choice of excellent cold buffet for breakfast and dinner but the hot buffets left a lot to be desired. Every day for the whole two weeks of our stay, the hot buffet breakfast was the same - scrambled eggs, bacon with more fat than meat and continental sausages. ALL LUKE WARM AT BEST. However, if you ask the chef to cook you a fresh scrambled egg, he will willing do so. Likewise with the hot buffet dinner. Although a variety was served throughout the fortnight the courses were again cold. I eventually obtained my dinner and took it to the Maitre d'hote and asked him to reheat it in the microwave, which he willingly did. This became a regular occurance even to the extent that, if he saw me, he would follow me and then take my plate from me and get it reheated.
The problem is, I believe, that the cabinets they use to keep the "hot" food in are inefficient and they need to invest in some Bain Maries.
Would we stay at this hotel again? No - because it fails on our personal priority preferences of accommodation and food.
Would we recommend the hotel? Yes, but only if you don't mind basic rooms and cold "hot buffets".
The local village is within easy walking distance and is small but quite picturesque. There are several bars and Pizza Restaurants. Unlike the UK where a Pizza Restaurant provides just pizzas, these places are restaurants serving pasta, fish and meat dishes. The best one we found was "La Torre" in the main street and towards the harbour end of the village. Another one we found was "La Spinnaker" at the other end of the village which was slightly cheaper than "La Torre".
There are a surprising number of supermarkets in the village and at least two pharmacies, although these seem to open when they feel like it.
The local beaches looked a bit dirty, especially the smaller one. The larger one looked a bit cleaner but is a slightly longer walk.
Car hire is a good idea and the northern resorts such as San Teresa di Gallura are larger with much better beaches.
If you stay at this hotel and want a quiet and relaxing holiday we suggest you go the first two weeks in June since after this, the Italian schools break up and the hotel is family orientated during the period from then until the end of August, when the Italians come here for their vacations.
So to summarise from our point of view - Top marks for Staff, Location and Pool but very few points for accommodation and supposedly hot food. But remember if you have any sort of problem, tell the staff and it will be sorted.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vancouveragain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

This is the perfect place to relax and unwind. Other reviews mention the lovely staff and they are absolutely right. Everyone who works there is happy and willing to help. The pool was not ready when we arrived the last week in May 2013 so we were given a room up-grade and free access to the spa pools. We were unfortunate with the weather during our week as it was largely cloudy so we spent a lot of time in the spa. The steam room is the best I have seen with proper hydro-therapy jet sprays. The food was lovely, especially the lunches. Evening meals were a buffet and if I had one criticism it would be that the hot food could have been hotter. The cocktails are by far the best I've tasted in europe for a long time.
The surrounding area around the hotel is beautiful and as the name suggests, quite remote. If you smoke, take cigarettes as there is only one bar in the nearby village/harbour selling selected brands. The transfer time is 1.5 hours from the airport, a little longer than we expected, but the scenery makes it interesting. We'd definitely return at a future date. Fiona and Rob

Room Tip: Pay the extra and get a suite.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Fiona L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

Stayed in September 2012. Found the hotel very relaxing and the staff were very friendly and helpful. The pool was lovely and the beaches also were only a short walk away. We only visited the spa once it wasn't really our cup of tea. I would say that a car is essential if you want to have a look around the rest of the island. All in all a lovely holiday....it was so good my partner proposed!!!

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank VSHindley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Isola Rossa
141.0 mi away
Hotel Costa dei Fiori
Hotel Costa dei Fiori
#2 of 14 in Santa Margherita di Pula
874 reviews
0.3 mi away
Hotel Corallo
Hotel Corallo
#3 of 4 in Isola Rossa
252 reviews
135.2 mi away
Pullman Timi Ama Sardegna
Pullman Timi Ama Sardegna
#6 of 33 in Villasimius
1,505 reviews
Show Prices
Show Prices
Show Prices
33.2 mi away
Hotel Panorama
Hotel Panorama
#1 of 40 in Olbia
752 reviews
34.0 mi away
Jazz Hotel
Jazz Hotel
#3 of 40 in Olbia
1,017 reviews
42.9 mi away
Hotel Punta Negra
Hotel Punta Negra
#1 of 2 in Fertilia
702 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Relax Torreruja Thalasso & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Relax Torreruja Thalasso & Spa

Address: Via Tanca della Torre, 07038 Isola Rossa, Trinita d'Agultu e Vignola, Sardinia, Italy
Phone Number:
Location: Italy > Sardinia > Province of Olbia-Tempio > Trinita d'Agultu e Vignola > Isola Rossa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Isola Rossa
Price Range: $195 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Relax Torreruja Thalasso & Spa 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Cancelon and TripOnline SA so you can book your Hotel Relax Torreruja Thalasso & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Relax Torreruja Thalasso And Spa
Hotel Relax Torreruja Thalasso Isola Rossa
Hotel Torreruja
Hotel Relax Torreruja Thalasso & Spa Isola Rossa, Sardinia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing