We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not disabled rooms unless you pay for an upgrade E40 +”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Grand Hotel Britannia Excelsior
Cheshunt, United Kingdom
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Not disabled rooms unless you pay for an upgrade E40 +”
Reviewed January 9, 2014

I went xmas '13 room booked for disabled person could not walk in room with elbow crutches had to Pay E40 to upgrade after told no rooms left bedside table top fell on my foot when I put bag on it stuck with blue tac food was ok but served cold plates staff in dining room bar and housemaid all excellent spoke to manager he put me on to his itallian wife who kept on saying upgrade was for balcony and lake view I said I had a balcony and lake view in the room I could not walk in because not enough room I paid upgrade for more room I said I did not mind if room looked onto a wall I just wanted to be able to walk in room safely with my crutches. Both hotels on stopovers were roomy enough and had showers ok for disabled. wont be back

Room Tip: If you want a good room you have to pay for an upgrade the standard rooms are not up to much at leas...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hilda r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,885 reviews from our community

Traveler rating
    590
    893
    658
    358
    386
See reviews for
420
1,629
127
23
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (946)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
windsor
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 8, 2014

Just amazing best value will go back again great hotel the lake is beautiful .Having read other reviews it makes me think some people expect far to much for what we paid and what we got was just amazing value great staff so helpful

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank poppy1234567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 5, 2014

We were a party of 4 staying 5 nights over new year. First of all our door to our room wouldn't stay shut, then we couldn't get in as the card stopped working. Then the safe broke and we couldn't get in to it. The shower cubical filled up with water when you turned it on and the cubical door came off and hit my wife! The rooms wasn't very clean when we checked in with dirty old tissue under the bed and a old bottle of water by the curtain, which remained there the whole trip. The room was never cleaned while we were there. The cleaner just made the bed and that was it!

The staff in the restaurant were lovely, friendly and helpful, the best part of the hotel was them.

New years eve was terrible. We had 9 courses which meant we were sat at a table from 7.30 until 11.45. Not what I was expecting. Then the "entertainment" was an old man playing the keyboard and singing songs from the 50's! I'm in my 20's!!! The only good thing about new years eve were the spectacular firework display over the lake.

The hotel was mainly full of the older generation and it would of been nice to be told this in the Shearing's holiday book. We were the youngest by about 40 years. Felt very out of place.

We were all inclusive yet they wanted you to buy water and snacks out of the vending machine! As the hotel was shutting down for a month the day we were leaving some of the food and drink wasn't available for the last few days!

The public seating area was absolutely freezing! My wife had to sit there with a woolly hat on and myself with 2 thick jumpers on!

We paid for two rooms exactly the same yet we had a big room with 2 beds and my in-laws had a tiny room that you couldn't move in. When we queried with reception why my in-laws room was different they said its because we were 2 ladies sharing and they always give 2 ladies a big room! I found this very patronising! They could see from our booking that we were a married couple as it said Mrs & Mrs! So we shouldn't of been treated any different to my in-laws!

The trips were brilliant and the freshly made pizza was great. The setting of Lake Como was amazing. Shame it shuts down for the winter as it looks like it would be great.

We would go back to Lake Como but maybe not in the winter due to it all being shut but in the spring/summer. We did enjoy our self in Como but the hotel let it down.
In my eyes its not a 3 star maybe a 2 at best. We won't be going back to the hotel again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KellyM2803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cadenabbia di Griante hotels

Tadley, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 4, 2014

We went to this hotel as a party of 6 with Shearings. On arrival we were shown our allocated rooms and immediately decided to upgrade to lake view rooms on the 5th floor, it proved a very good choice until one of the lifts broke down during the busiest times and sometimes it took as long as 20 minutes to actually get downstairs, not possible to use the stairs as some of our party had mobility issues.
The food was disappointing especially on New Year's Eve. The entertainment on this night was also lacking, being the same musician that had played in the bar on previous nights, so we had the same music over again. With no specific dance area, people were dancing in the aisles between the tables in the end. The firework display on the lake was amazing though and much appreciated.
During the whole stay the food was never very good and always lukewarm.
The staff at the hotel were all very helpful in spite of being extremely busy at all times.
There only ever seemed to be one person serving at the bar which caused queues at times and there was a stupid rule that guests were not allowed to use a tray to carry drinks.
Although the lake is beautiful and I would like to visit again when it is warmer, I do not think this hotel will get my custom.

Room Tip: Definitely worth upgrading to a lake view.
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hythe, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 2, 2014

We travelled overnight with Shearings Coaches arriving at the hotel at 10am on 23rd December to spend Xmas and New Year here. We were allowed into our room straight away and were disappointed with the view as we looked out onto a fire escape and car park. Overall the hotel was ok but the room was never cleaned properly if at all! Food was fine and Xmas dinner was great but disappointed with New Year however the firework display on the lake after the meal was fantastic,

Room Tip: If you can afford to upgrade to a lake view
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lyndylouKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 2, 2014

We were there for 2 nights (all inclusive). The room was nice, a bit dated. It felt like walking into the 60's. Whenever we go to the restaurant for our meals, we felt a bit out of place. Everyone around us was at least 45 and above. The food was not great so we ended up going out for dinner every night. Wifi was poor in the end I've decided to not use it. Even though the room was old fashioned we got the room facing the lake. It was beautiful.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarakhanafiah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allington, United Kingdom
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 1, 2014

My wife and I visited this hotel over the Christmas period. I was a little concerned as to what to expect after reading the comments for the hotel. My own views are: The hotel situation, decor, bedrooms and overall ambiance are excellent. We were in room 600 on the top floor with views over the lake, (Tower crane) and the surrounding hills. Those booking through Shearings should upgrade at the hotel as Shearings upgrade chargers are higher although in the 2014 brochure they are more inline with the hotels charges. Our biggest gripe was the quality and seclection of the food, very limited in both cases, Do not be influenced by other comments saying it was good that it definitely was not. Limited choice and poorly cooked, Although most of our time at the resort was spent under low lying cloud even so the area has a beauty all its own.
We went on a number of bus trips with Shearings while there visiting Bergamo, Lugano Milan and Como all well worth it. Unfortunately our trip on the Bernina Express was cancelled due to bad weather. Would we go to this hotel again NO, mainly because of the food

Room Tip: Upgrade on site. Higher rooms give better views. Room numbers 400 to 411, 500 to 511, 600 to 611.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Groogles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cadenabbia di Griante
0.4 mi away
Grand Hotel Cadenabbia
Grand Hotel Cadenabbia
#2 of 5 in Cadenabbia di Griante
961 reviews
0.7 mi away
Grand Hotel Tremezzo
Grand Hotel Tremezzo
#3 of 8 in Tremezzina
1,019 reviews
1.1 mi away
Grand Hotel Villa Serbelloni
Show Prices
Show Prices
Show Prices
1.2 mi away
Hotel La Perla
Hotel La Perla
#1 of 8 in Tremezzina
811 reviews
1.3 mi away
Hotel Belvedere Bellagio
11.3 mi away
Grand Hotel Imperiale
Grand Hotel Imperiale
#1 of 2 in Moltrasio
754 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Britannia Excelsior? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Britannia Excelsior

Property: Grand Hotel Britannia Excelsior
Address: Via Regina 41, 22011 Cadenabbia di Griante, Italy
Location: Italy > Lombardy > Lake Como > Cadenabbia di Griante
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Cadenabbia di Griante
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grand Hotel Britannia Excelsior 3*
Number of rooms: 284
Official Description (provided by the hotel):
Hotel Britannia Excelsior is set on the shores of Lake Como and is a former 19th-century inn. The beautiful guest rooms are tastefully decorated with luxury fabrics and antique furniture. The hotel boasts four bars four restaurants and two swimming pools open seasonally.RnrnJust 50 metres from the Cadenabbia landing dock, the Britannia Excelsior offers free parking and beautiful views of Bellagio. RnrnThe centre of Griante is a 10 minutes' walk away. Free public parking is available near the swimming pool. All rooms at the Britannia Excelsior Hotel are equipped with satellite TV and private bathroom with shower and hairdryer. Some rooms overlook the lake and some even have a balcony. RnrnFree Wi-Fi is available in the public areas and breakfast is a continental-style buffet available daily in the main restaurant. Both the buffet-style restaurant and the a la carte, lakeside restaurant specialise in classic Italian and international cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, Hotel.de, Cancelon, Priceline, Evoline ltd and HotelQuickly so you can book your Grand Hotel Britannia Excelsior reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Britannia Excelsior Hotel
Hotel Britannia Excelsior Cadenabbia
Grand Hotel Britannia Excelsior Lake Como/Cadenabbia Di Griante, Italy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing