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Reviewed September 7, 2016 via mobile

My husband and I are staying here. We leave tomorrow and neither one of us wants to!!! The location is exquisite, the hotel is amazing and the staff is very attentive, caring and helpful!!!! We are definitely coming back here soon!!! Although it is a bit pricey it is definitely worth every penny!

Date of stay: September 2016
Trip type: Traveled as a couple
Thank Suzie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this reviewResponded September 9, 2016

Dear Suzie T,

Thank you very much for your wonderful review!
It was a pleasure having you as our valued Guests and we very much look forward to your return!

With kindest regards

Valentina De Santis
CEO
Grand Hotel Tremezzo, Lake Como

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016 via mobile

The Grand Hotel Tremezzo was the perfect place to rest, unwind, and let the world fall away.

From the instant we stepped into the lift for reception, it felt as though we had stepped back in time to a more luxurious era. The staff were charming and helpful, the hotel reception beautiful (and the fresh roses are such a thoughtful touch) and the room itself an absolute treat. Opulant and traditional without the chintziness of the Ritz!

We spent hours at the hotel bar overlooking the glorious lake and pool, enjoying the drinks and glorious atmosphire. Unfortunately we did have to step outside the hotel for a couple of hours (to get married!) But we couldhave happily spent the two nights we were in Como not leaving the hotel!

Be sure to walk the garden trail and take in the views and do try out all the restaurants - the food was heavenly.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Gillian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this reviewResponded September 9, 2016

Dear Gillian M,

Thank you very much for sharing on the web your experience at Grand Hotel Tremezzo and also for your wonderful comments about the property and the high level of our services.
Our Staff will be surely motivated by your kind words, as it is always a pleasure to know that our efforts met your expectations.

We cannot wait to welcome you back on magical Lake Como!

With best regards

Valentina De Santis
CEO
Grand Hotel Tremezzo, Lake Como

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016

As part of our stay on Como we took the boat to Tremezzo and stopped by the Grand Hotel for drinks on the upper terrace and lunch on the "Beach Club"

Starting first on the upper terrace we were treated to excellent service and good quality produce, and a fantastic view across Lake Como.

Next we headed down to the "younger" beach club with its own floating "pool in the lake" superb food and and service.

On a note it is at the top range of price, but as a teatt worth it!!

Date of stay: September 2016
Trip type: Traveled as a couple
Thank adp1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this reviewResponded September 9, 2016

Dear Adam P,

Thank you very much for sharing your experience with us and our Trip Advisor Community.
We are glad that you enjoyed your visit at Grand Hotel Tremezzo and we thank you also for acknowledging our service as excellent!

We hope to have the pleasure of welcoming you back in the near future for other memorable experiences!

With best regards

Valentina De Santis
CEO
Grand Hotel Tremezzo, Lake Como

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016

Very rarely can a hotel deliver a perfect experience, the Grand Hotel Tremezzo did just that. My wife and I stayed there during our honeymoon and if I knew how spectacular it was going to be we would have rearranged our trip and spent more time there. It combines the elegance of a world renowned hotel with the graciousness of a family resort. The staff was impeccable. The views were breathtaking. We reserved a lake view suite on a top floor and our view every day seemed like a beautiful painting. Each evening there was a fireworks display that peaked at the sight level of our room. Just magical. The grounds are pristine, the hotel glorious. Some of the best pizza we had in all of Italy was in the pool area behind the hotel. The GM herself helped us with restaurant reservations when we were interested in dining outside of the hotel one evening. She picked an absolutely perfect spot that couldn't have been better. Complete class and the experience of a lifetime. What they have done in training their staff is a model for other hotels. If you go to Lake Como and don't stay here you will have made a terrible mistake...

Room tip: Be sure to upgrade to the Lake View room/suite!
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank _rsnisky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this reviewResponded September 7, 2016

Dear _rsnisky,

Thank you for choosing the Grand Hotel Tremezzo to celebrate your honeymoon!
We are pleased that we were able to be part of your special occasion and to see that you departed with wonderful, magical memories for a life time. We look forward assisting you again for your next honeymoon as well! Once again, congratulations!

With kindest regards

Valentina De Santis
CEO
Grand Hotel Tremezzo, Lake Como

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Reviewed September 5, 2016

First time in Lake Como and Spent 3 nights at Grand Hotel Tremezzo and left feeling like we had expected more, especially at the price tag. This hotel doesn't offer the same 5* experience we've had at many other luxury properties throughout the World.

Pros

- overall the property and grounds are gorgeous
- situated on a great area of the Lake offering expansive views
- common areas (i.e. Bar) are well kept and take advantage of the great views
- unique spa geared towards couples with co-ed pool, saunas, etc- prices weren't ridiculous either
- breakfast was very good with not only buffet but omelette station, etc

Cons

- VERY noisy hotel- you can hear your neighbors above and next to you- very annoying at this price point. Also a LOT of noise from the hallways. Get that this is an older building but still. This alone would be reason to not stay hear again. Only thing left when we booked were garden view rooms - ended up being so happy as can't imagine paying another 300-400/nt for "lake view". Would've been even more disappointing!
- rooms were small, even for European standards. Again especially for what you're paying
- overall service nowhere close to 5* hotel. For example there are guys working in the pool area but they never come to check on you, take orders, bring fresh towels etc. concierge and front desk service felt impersonal and rushed. Conceriege also didn't seem able to get a last minute reservation at any good restaurants- only booking in advance. Shouldn't be the case for a luxury properties concierge.
- everything on site is very expensive (15-20 euros for a pizza, 30 for a burger) for lunch and food is just "ok"

All in all its a 5 star location and look with 3 star accommodations and service with 6 star prices. Have stayed at many luxury properties throughout the world and Grand Hotel Tremezzo just misses the mark at the price point.

Would not consider this property again.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chubs13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valentina_De_Santis, Proprietario at Grand Hotel Tremezzo, responded to this reviewResponded September 10, 2016

Dear Chubs13,

Thank you for sharing your experience with us and for acknowledging the property and grounds as "gorgeous"

We also thank you for bringing your concerns to our attention. It is only through direct contact and feedback, both positive and otherwise, that we can improve and make a difference in our services and customer satisfaction levels.

We hope you will give us another opportunity when your travels brings you back, to our magical Palace on Lake Como.

With best regards

Valentina De Santis
CEO
Grand Hotel Tremezzo, Lake Como

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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