I booked a stay here after reading the reviews posted by others. However, my experience here was horrible for many, many reasons.
I planned to use public transit to get around the Amalfi Coast, and contacted the Locanda BEFORE confirming my stay there to determine how far the property was from the SITA bus. Salvatore said that the Locanda is one kilometre from the road. I sent 3 e-mails to further clarify. In each case, he failed to divulge the truth: that it is on a very steep hill, making it an arduous hike for even able-bodied people. Anyone with luggage, not in shape, seniors or handicapped people cannot make it up this road.
When I complained to Salvatore after making my first trek up the hill, and told him that he had misrepresented his location when I wrote him before choosing his Locanda, he told me that I should hire one of his friends for my 4-day stay to drive me around. I replied that my budget did not allow for that, and that I had told him in my e-mails that I wanted to be close to public transit. I asked if he could drive me to the road, since many of the reviews stated that he had done so. He looked at me puzzled -- and refused. On one occasion, I hitchhiked to get down the winding road to the SITA bus. Coming back at night and walking in the dark along this road is not ideal circumstances for women travelling alone.
After the long trek, I wanted to take a bath, but there wasn't enough hot water to fill even one bath. I told Salvatore, but he never got back to me. He never offered me another room to resolve any of the issues we had although there were very few guests staying there, not surprisingly.
I asked for an extra pillow, and he gave me a lumpy, large square one -- without a pillow case. What hotelier gives a guest a pillow without a pillow case???
The room did not have WiFi, although we were told it did. Salvatore told me that the WiFi was often a problem in some rooms, and to try the patio, but I was unable to get any service there either. The one place WiFi worked was in the breakfast area.
The final straw was when I awoke from my second night there covered in itchy insect bites on my face, forearms and calves. I saw a pharmacist in Amalfi who determined that they were BED BUGS and gave me cortisone cream for the incessant itch!!
I decided that I had to leave the Locanda. I told Salvatore that I was checking out due to all the problems we had had during our stay.
He insisted that we pay for the entire 4-day stay, although we were leaving after 2 days. I reviewed with him all the problems we had encountered and asked him to allow me to pay only for the days we stay there, but he insisted that I pay for the entire 4 days.
Why should customers have to pay for days they are not there -- when they leave due to being unsatisfied with the accommodations?
It has been 2 weeks since I was there, and the bed bug bites remain on my body. I saw a doctor in Canada as soon as I came home who confirmed the diagnosis, and gave me antibiotics and a cortisone cream. Booking.com tried to advocate on my behalf, but Salvatore refuses to refund me for the days I never stayed there despite bed bugs, the cost of purchasing cortisone cream for them in Amalfi, the cost of antibiotics and more stronger cortison cream in Canada, no WiFi, the cost of cabs to get from the main street to the Locanda, the lumpy pillow without a pillow case -- all which led me to leave the Locanda and stay at the Hotel Belvedere, which was fabulous in every way.
- Official Description (provided by the hotel):
- Sun patio ... more less
- Reservation Options:
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- Also Known As:
- Locanda Degli Agrumi Italy/Amalfi Coast - Conca Dei Marini