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“Good hotel for families”

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Sun Beach Resort Complex
Ranked #4 of 31 Hotels in Ialyssos
Lee-on-the-Solent, United Kingdom
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Good hotel for families”
Reviewed September 20, 2012

Stayed at Sun Beach 2. On the sea side of a small local road is the other part of the complex, Sun Beach 1. You can use the facilities of either hotel. We had 4 nights at the beginning of our holiday and 3 nights at the end. We travelled to two other islands in-between.
This complex is ideal for families especially as there is every aminity for them including buffet meals with a wide choice of dishes, and full entertainment for the children with the special club run by the entertainment staff.
The bedrooms are quite well appointed but the bathrooms were on the small side. The first visit, our room had a small kitchenette with everything for a self catering holiday. On our return, our room had just a kettle, two mugs and two spoons!
All the rooms have quite large balconies with a small clothes line. There is a supermarket that is part of the hotel which is open about 18 hours a day and is very comprehensive.
The bar in Sun Beach 1 is managed by Gina, an Australian, married to a Greek guy. She can be the life and sole of the party and she can also have a bit of a 'cob' on if she thinks you are not appreciative enough!!!
In both our rooms, the air conditioning wasn't very good, brought the temperature down to about 22c, not enough to stop the mosquitos eating you at night!!!
In the road that the hotel is on there is a vast selection of restaurants and bars, too many to mention. Most seem very keen to get you to eat there, offering special deals.
Would I go back there again? Probably not, we are both in our 70's and think I would prefer a hotel on the other side of the island as it is very windy here and the beach is very sloping and windswept. The hotel is under the flight-path to the main airport, so there is regular noise. Sometimes it is almost possible to wave to the pilot as they are so low!!

Room Tip: Rooms above the main entrence in Sun Beach 2, facing South tend to get the strong winds blowing onto...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie-Hants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, September 25, 2012
Dear Valued Guest,

Thank you for taking the time to review our hotel on Tripadvisor.

Sun Beach Resort Complex is one of the best family resorts in Rhodes offering numerous facilities and services tailor made to a family’s needs and feel very grateful that this has been acknowledged in your review.

Please note that only self catering rooms are equipped with a kitchenette and therefore the lack of the described facilities really depend on what room type was booked for you on your second visit. We are sorry for any inconvenience this may have caused however and without wishing to be unsympathetic this does not appear to be an allocation error made by the hotel.

Thank you also for your further comments; Gina at Ialyssos bar is very popular with the hotel’s guests and we receive far too many positive comments for the service and atmosphere she creates. We are sorry should you have been made to feel less comfortable at any point during your holiday.

As far as air-conditioning is concerned, please note that this has intentionally been set to 22 C degrees as this appears to be the ideal temperature that is comfortable for most hotel guests and age groups and feel sadden to note that this was perceived to be rather inadequate.

Regarding the remark made about the flight path, please note that we receive very few and isolated complains in regards to aircraft noise; all the hotel rooms are equipped with sound proof windows that fully eliminate any noise but as you can appreciate this an external factor that the hotel can do very little apart from allocating guests on a quieter part of the complex.

We are really sorry to hear that you would not choose to return to our hotel due to the resort’s location, however we are still happy to note that overall you had an enoyable stay. Perhaps our five-star sister hotels in Kallithea (the other part of the island) may well prove the perfect alternative for the type of holiday that you seek.

Once again thank you for your feedback and for choosing to stay at the Sun Beach Resort Complex.

Kindest Regards,
Sun Beach Resort
Customer Services Department
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Haugesund, Norway
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 16, 2012

The complex is made up from "Sun Beach 1" and "Sun Beach 2". These are divided by a local road, but there is very little traffic. "Sun Beach 1" is located close to the beach. Both sides have nice pool areas with sun beds. We stayed in "Sun Beach 2", and our room was nice and clean with a little balcony.

All the staff in the hotel we encountered during our stay were very friendly and helpful. This helped to make our stay very memorable. The breakfast buffet was good, consisting of bread, fresh pancakes, fruits, cereals, ham, cheese, honey and more.

As for facilities in the complex, I can list the following (I may very well have forgotten some things here):
-small soccer field
-several pools
-two bars
-minigolf course (I have seen better)
-air hockey (cost 1EUR)
-ping ping table (free of charge)
-snack bar
-beach bar
-beach volley course
-WiFi (not free, had to be prepaid in reception)
-training gym (quite good, but some apparatus were not functioning)

There is also an animation team providing activities during daytime and entertainent at night. We did not participate in this, but they seemed to be very active and dedicated to their task.

The complex is located close to Illiyasos town and there are many restaurants and a cafe bar available nearby. Most of the restaurants we tried served quite good food. There are also many shops in the area. The hotel has its own supermarket. In addition, there is a local supermarket available a little distance south of the hotel and one in Illiyasos town. The area is quiet and familiy friendly. It is not a party location but there are several bars available close to the hotel.

Illyasos is located on the northwest part of Rhodes Island. This is a part of the island that is normally quite windy, and this was certainly true during our stay. For me the wind provides cooling from the hot sun, which is a good thing. It does also mean that the nearby sand/stone beach is prone to waves. We used the beach for short dips and sun bathing. For snorkling and swimming we made excursions to the east coast (taxis are not too expencive and the hotel has quite cheap cars for rental).

One should note that the hotel is located in the flight path towards the main airport of the Island. During our stay there were many airplanes flying over the complex coming in for landing. The noise from this is certainly very noticable. This was not a problem for me or any member of my travelling party, however I do believe some people may find it annoying.

All in all, we enjoyed our stay very much and will probably return again some other year.

Room Tip: Choose a room with sea view to be located in Sun Beach 1 (closer to the beach).
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OnkelReisendeElg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, September 17, 2012
Dear Valued Guest,

Thank you ever so much for taking the time to review our hotel online.

We are very happy to hear that overall you had a lovely holiday in our resort and you would choose to return to Sun Beach at some point in the future.

Thank you for highlighting the resort’s facilities, breakfast served as well as for your positive comments in regards to our staff; this is greatly appreciated by all of us working here in Sun Beach.

Faults do occur in hotel gyms from time to time due to careless or inappropriate usage of the equipment provided and are very sorry for any inconvenience caused in this regards. The hotel had already notified the company that maintains the equipment and we anticipate any faults to be fixed soon.

As far as the flight path is concerned, please note that we receive very few and isolated complains in regards to aircraft noise; all the hotel rooms are equipped with sound proof windows that fully eliminate any noise but as you can appreciate this an external factor that the hotel can do very little apart from allocating guests on a quieter part of the complex. Having said that we are glad to note that aircraft noise did not pose an issue to you and would like to assure you that this is the case with the majority of our guests.

Once again thank you for your wonderful and detailed review; we very much hope to have the pleasure to welcome you back in Sun Beach in the not so distant future.

Warm Regards,
Sun Beach Resort
Customer Services Department
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Ramat Gan, Israel
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 7, 2012

I chose this hotel based on Tripadvisor.
Spent 5 days there with my almost 2yo daughter in August. It's like a paradise for kids, the pool, the HUGE playground, the activity room (Noora and Katerina are amazing).
I am a frequent visitor to the Greek island but it was my first time with the little one and her needs took priority.
We stayed in building 2. Yes, it is not new, but the room was great, big balcony, kept very clean (excellent staff). Was fabulous to have the playground and pool practically at our feet.
I have had better food in Greece, but again, gastronomy was not the priority of this holiday. And I must add, there in all meals, there was a huge variety of things, always enough and the staff was super friendly.
It is very convenient to have the supermarket in the hotel and it really does have everything you can think of.
We've been back for 2 weeks now and still every day my daughter asks to see the photos from the holiday and she misses a little friend she made there, little Maya.
So if you need a place for kids to feel free (i know there were some cool kids activities in the evenings too), play on the pool, playground, mini golf, football etc, this is highly recommended.
I hope we will make it there next summer too.

Room Tip: In building 2 one of the buildings has the pool on one side and the playground on the other. Super c...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yael b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, September 11, 2012
Dear Valued Guest,

Thank you ever so much for taking the time to review our hotel on Tripadvisor.

We are delighted to read that you had a nice holiday with us and above all that your little one thoroughly enjoyed it.

Sun Beach Resort Complex is one of the best family resorts in Rhodes offering numerous facilities and services tailor made to a family’s needs and comments as the ones made in your review are indeed the biggest reward for all our efforts.

We very much hope that you will have the chance to visit Rhodes again in the future and that we will have the pleasure to welcome you once more.

Warm Regards,
Sun Beach Resort Complex
Customer Services Department
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Sydney
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 3, 2012

We stayed here for one week during our holiday. The hotel is split into two parts, Sun Beach 1 on the beach side is definatley the better looking sister of the two. Sun Beach 2 is a little run down and a bit old looking. The rooms are adequete, bathrooms a little small. Which ever side you are staying in you can use either facilities. Sun Beach 1 has the better pool for children. Breakfast was the best part of our stay. So much variety. In regards to location, it is a 12 euro taxi into the Old Town which is not bad. There is a bus at the end of the road which costs 2.10 euro, this talkes about 15 minute to walk to bus stop and then 20 mins on the bus. Our son loved this! The restaurants around are good. You need to suss them out a bit to find the 'Greek' ones. Most as touristy but if you look you will find 'real greek food'. I didnt eat or drink at the hotel other than breakfast. there is a good supermarket with cheap food and drinks attached to the hotel and also next door.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elissa_SydneySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, September 8, 2012
Dear Valued Guest,

Thank you for taking the time to bring your feedback to our attention.

We are happy to note that you found Sun Beach Resort Complex to be a good choice and very much hope you had an enjoyable holiday overall.

Thank you also for your favorable comments in regards to the breakfast served; we are certain that should you have tried our Dionysos la carte restaurant you would have been equally satisfied.

We very much hope to have the pleasure to welcome you again in our resort should your future travel plans call for a trip to Rhodes.

Best Regards,
Sun Beach Resort Complex
Customer Services Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Timisoara, Romania
Level 6 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed August 24, 2012

I do not know where to start, it's been two months already and I can't say that I am impressed. Second hotel building is not too great, the staff does not give interest to satisfy customer needs. About hotel facilities, restaurant is decent, we took breakfast at the hotel and the food was good. Price varies depending on the package chosen, we paid for breakfast only 70 euro/ person /7 days. Every night had an event at the hotel but I was never there at that time, so I can't tell my opinion. Internet is very expensive in my opinion, and there was always a problem with the printer. As for location, I was very disappointed. The beach is not sandy, but with stones and even large rocks, big waves. For the sun-beds in front of the hotel you have to pay 8 euros / 2 chairs. Luckily we had a rental car for our entire stay there and we spent just the first day at thet beach in front of the resort. As I noted, on that side of the island almost all beaches are with rocks and rough sea. On the other side of the island was superb! I have no words to describe the sights, the soft sand and the water so clear. If we return to the island, definitely I would choose another hotel. I do not recommend it, but if the price is more than attractive, you can give it a try.

Room Tip: Not on the ground floor.
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ana-MariaS_Ro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, August 28, 2012
Dear Valued Guest,

Thank you for taking the time to bring your feedback to our attention.

We are sorry to read that your stay at the Sun Beach resort was not as enjoyable as anticipated, however we feel that your dissatisfaction was mostly triggered by the beach in this part of the island rather than any particular fault with the hotel’s standards.

Having said that, we would like to emphasize that the hotel’s website provides a very detailed description of both the hotel’s location and the beach of Ialyssos and feel sadden to note that this had not been taken into account prior booking your holiday.

We would also like to apologize if you were made to feel less comfortable by any member of our staff; Sun Beach resort has a very friendly and cosy atmosphere with the majority of the feedback received praising our employees’ friendliness and attentiveness.

Despite the issues raised we very much hope that you still had some enjoyment out of your stay with us and that you might consider revisiting Rhodes and perhaps another hotel of our chain again in the future.

Kindest Regards,
Sun Beach Resort Complex
Customer Services Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcestershire
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 24, 2012

This was our first stay at Sun Beach 1 and would definately go back again. We had a lovely apartment on the 4th. floor overlooking the bay with Rhodes in the distance, a great view first thing in the morning. the apartment was cleaned daily, towels and sheets changed when requested. Staff were courteous and very helpful. We enjoyed "Happy Hour" every evening and always came back to the bar at night because Gina who runs the bar was such fun. Yippee!!!!! Plenty of good restaurants in and around Ialyssos to eat out every night. If your flight is late afternoon/evening they have an apartment where you can shower and change before departure without having to pay for late availability rooms.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MickeyBob43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, August 25, 2012
Dear Valued Guest,

Thank you for taking the time to write such a wonderful review on Tripadvisor.

We are very happy to read that you enjoyed your holiday at the Sun Beach Resort Complex and would like to thank you for your positive comments, especially the ones made for our staff members.

We very much hope to have the pleasure to welcome you back in our hotel should your future travel plans call for a trip to Rhodes.

Warm Regards,
Sun Beach Resort Complex
Customer Services Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 22, 2012

This was our second stay at the Sun Beach Resort, we had a ground floor apartment in Sun Beach 1 just by the pool. The apartment was cleaned daily and was spotless. It was a little bland in its decor compared with other 'timeshare' places we've stayed in but perfectly adequate.
Gina, who runs the main bar is hilarious, she was there 3 years ago and remembered us which was nice. She is the life and soul of the place. Yippee!!

Room Tip: Sun Beach 1 is much quieter than Sun Beach 2 and is closer to the beach. Not too many children this...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmonyresorts, Public Relations Manager at Sun Beach Resort Complex, responded to this review, August 23, 2012
Dear Valued Guest,

Thank you ever so much for taking the time to review our hotel online.

We are really happy to note that you had a great holiday in our resort and would like to thank you for the positive comments made. Of course we will relay your praise to our staff member, Gina, who will be very excited to hear.

We very much hope to have the pleasure to welcome you for a third time at the Sun Beach Resort Complex in the not so distant future.

Best Regards,
Sun Beach Resort Complex
Customer Services Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun Beach Resort Complex

Property: Sun Beach Resort Complex
Address: Ialyssos Beach | PO Box 272, Ialyssos 851 01, Greece
Location: Greece > South Aegean > Dodecanese > Rhodes > Ialyssos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Ialyssos
#2 On the Beach Hotel in Ialyssos
#3 Luxury Hotel in Ialyssos
#3 Romantic Hotel in Ialyssos
#3 Family Hotel in Ialyssos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sun Beach Resort Complex 4*
Number of rooms: 320
Official Description (provided by the hotel):
The Sun beach resort complex is a magnificent 4* hotel located in a prominent position on the beach of Ialyssos, just 8 km away from Rhodes. The resort represents a fun and relaxing holiday environment with an impressive range of accommodation, fine cuisine & bars, leisure & sports facilities, good entertainment for all age groups and a high standard of warm and personal service. The property is suitable for people with walking difficulties & wheelchair users. ... more   less 
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Also Known As:
Sun Beach Resort Complex Hotel Ialyssos
Sun Beach Hotel Complex
Sun Beach Ialysos
Sun Beach Hotel Rhodes
Sun Beach Resort Complex Rhodes/Ialyssos

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