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“Ok hotel but terrible service”

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Sentido Ixian Grand
Ranked #22 of 126 Hotels in Rhodes Town
Certificate of Excellence
Reviewed July 18, 2014

Booked this hotel through a secret escapes deal so was expecting something quite luxurious, also with it being rated 5*. First impressions of the hotel were good, nice reception & view but I found we had to go back to them and get them to explain everything about our all inc which they should have done at check in as it wasn't very clear. I was most disappointed with the room, it was very basic and no better than 4* places I have stayed. We found the service from start to finish extremely lacking, the staff were uninterested to the point of rude sometimes & instead of making you feel like a valued guest we felt more like a inconvenience to them. I don't know why they feel ignoring guests to wash glasses is more important or waiting for 15 minuets to be served a drink & having to ask all then time when it should be second nature. When our room was not cleaned on 2 occasions instead of apologising & sending housekeeping they argued with us saying we had the do not disturb on the door all day which was not true. Things like this should not be an issue. The last evening we ate at another restaurant on site, both opting for the veal, I actually didn't even finish mine as it was so tough & to top it off the next day we both had upset stomachs which we still have now 3 days later! There were many more instances where were absolutely baffled by the lack of customer service the staff displayed. I have stayed in many hotels & this has been by far the most disappointing as it was the first holiday my boyfriend & I have been on.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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    • Service
4  Thank Katyxsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 - 501 of 1,582 reviews

Reviewed July 17, 2014

Had a great week at the grand. Great hotel,great food,very clean, large room.
The only down side to the week was the budgie smuggling Russians. (this has nothing to do with the hotel itself). Met some lovely people. Staff were very friendly apart from the first day. Was told to get our towels from the pool bar, we must of caught the barman on a bad day. But he did apologies later. Gentlemen, Take a pair of trousers with you. You will not be aloud in the
restaurant in shorts (evening only)

Room Tip: Take a pair of trousers with you. NO shorts aloud in the evening (gentlemen only)
See more room tips
  • Stayed: June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank Gillybum123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014 via mobile

Superb hotel. Great food, nice location, friendly staff who went above and beyond. Room was clean, big and airy. Stayed for 4 days all inclusive and had a thoroughly relaxing break.

The only thing I could possibly criticise is the need to wear trousers to dinner - our fault for not realising before we came but wasn't really obvious to us beforehand - maybe consider mentioning it in correspondence?

Stayed: July 2014
1  Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this reviewResponded July 24, 2014

Dear guests,

Thank you for taking the time to review and rate our SENTIDO Ixian Grand on Trip Advisor. We are really grateful for your kind words. We look forward to welcoming you back in our hotel in the near future.
Until then, should you require any additional information or help, please do not hesitate to contact us directly.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2014

The hotel was ok, but the food was very bad iven the lamb chops they cant make write. The room had smell of mold , we didnot get fresh towels evrey day if we didnt ask for them . I dont recomend this hotel for the price they asking .

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Slavik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

We stayed in this hotel for nearly 10 days and we really enjoyed. The food was delicious and varied, the room was always cleaned and big enough. The reception works very hard to answer all our requirements, even the smallest one. They are very polite and smiling persons. The hotel has it' s own beach so there was no problem to find some place neither under the sun nor in the shade. Gig, clean beach towels, soft, green grass and nice swimming pool for adults also for kids. We hope that next year we will come back. The only thing not to forget about is having a pair of swimming shoes.

  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Farida N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this reviewResponded July 24, 2014

Dear guests,

We appreciate the fact that you have taken the time to express your opinion about our SENTIDO Ixian Grand on Trip Advisor. We thank you for your kind words. It means a lot to us to listen to satisfied guests; a feeling that gives us the power and push we need in order to keep up with the hard work.
We wish you all the best and we can not wait to welcome you back in our hotel.

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Reviewed July 11, 2014

Food was cold, room dirty, broken door and airco. We are not so happy with the choice of this hotel. Also in the neighborhood was nothing to do. We do not recommend this hotel for the future. Price is not right for quality.

  • Stayed: June 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Maarten V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this reviewResponded July 24, 2014

Dear guests,

We appreciate the fact that you took the time to review our SENTIDO Ixian Grand online on Trip Advisor.
We take your opinion under serious consideration.
Excuse us for not having met your expectations but we still hope that you enjoyed your holiday a bit. We remain at your disposal for any help we can provide and wish you all the best.

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Reviewed July 5, 2014

Well a fantastic hotel with feet friendly service. Down points poor wireless reception and see through shower doors? What's that all about, and Gould do with more traditional Greek good. However high points, excellent service, great value, 10 minutes from the airport, clean, friendly. Would go back!!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SENTIDO_Ixian_Grand, General Manager at Sentido Ixian Grand, responded to this reviewResponded July 24, 2014

Dear friends,

We are thankful for the time you have taken to review our property online. Your comments have a very significant use to us and to our future guests. We appreciate your fine words for our SENTIDO Ixian Grand.
We look forward to welcoming you back in our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sentido Ixian Grand

Address: Eleftheriou Venizelou | Eleftheriou Venizelou 1, Rhodes Town 851 01, Greece (Formerly Elina Hotel)
Phone Number:
Location: Greece > South Aegean > Dodecanese > Rhodes > Rhodes Town
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Rhodes Town
#11 On the Beach Hotel in Rhodes Town
#20 Luxury Hotel in Rhodes Town
#27 Romantic Hotel in Rhodes Town
#28 Family Hotel in Rhodes Town
Price Range: $102 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sentido Ixian Grand 5*
Number of rooms: 211
Official Description (provided by the hotel):
The SENTIDO Ixian Grand - Adults Only (over 16 y.o.) is a premium beach SPA Resort at the west coast of the island Rhodes directly located at the Ixia beach. Moreover, the SENTIDO Ixian Grand - Adults Only has got 211 rooms with a cozy ambience. Just a few minutes away from the hotel is the UNESCO world heritage "the historic center of Rhodes" and the "Mount Flerimos" with an huge panoramic view. Enjoy the sunset at the beach, the attractive surroundings and the premium hotel SENTIDO Ixian Grand - Adults Only. ... more   less 
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Also Known As:
The Ixian Grand Hotel Ixia
Ixian Grand Ixia
Sentido Ixian Grand Rhodes, Greece

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