Booked this hotel through a secret escapes deal so was expecting something quite luxurious, also with it being rated 5*. First impressions of the hotel were good, nice reception & view but I found we had to go back to them and get them to explain everything about our all inc which they should have done at check in as it wasn't very clear. I was most disappointed with the room, it was very basic and no better than 4* places I have stayed. We found the service from start to finish extremely lacking, the staff were uninterested to the point of rude sometimes & instead of making you feel like a valued guest we felt more like a inconvenience to them. I don't know why they feel ignoring guests to wash glasses is more important or waiting for 15 minuets to be served a drink & having to ask all then time when it should be second nature. When our room was not cleaned on 2 occasions instead of apologising & sending housekeeping they argued with us saying we had the do not disturb on the door all day which was not true. Things like this should not be an issue. The last evening we ate at another restaurant on site, both opting for the veal, I actually didn't even finish mine as it was so tough & to top it off the next day we both had upset stomachs which we still have now 3 days later! There were many more instances where were absolutely baffled by the lack of customer service the staff displayed. I have stayed in many hotels & this has been by far the most disappointing as it was the first holiday my boyfriend & I have been on.
- Official Description (provided by the hotel):
- The SENTIDO Ixian Grand - Adults Only (over 16 y.o.) is a premium beach SPA Resort at the west coast of the island Rhodes directly located at the Ixia beach. Moreover, the SENTIDO Ixian Grand - Adults Only has got 211 rooms with a cozy ambience. Just a few minutes away from the hotel is the UNESCO world heritage "the historic center of Rhodes" and the "Mount Flerimos" with an huge panoramic view. Enjoy the sunset at the beach, the attractive surroundings and the premium hotel SENTIDO Ixian Grand - Adults Only. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire and Orbitz so you can book your Sentido Ixian Grand reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ixian Grand Hotel Ixia
- Ixian Grand Ixia
- Sentido Ixian Grand Rhodes, Greece