Looks grand and 5* at ground level,supposed to be 5* but its a very good 3*.
Theres good bad and ugly here.
The good first
Plenty of choice ,you wouldn't go hungry, details later.
The Bad £25 to rent the safe for 1 week £40 for 2 weeks , WIFI is different rates for different speeds and by day or week , we paid £49 for one week ,not cheap compared to more upmarket places we have stayed this year
The ugly,Fridge rusty and not working correctly and air conditioning too loud not working correctly either tape holding it together.
Now the detail
We arrived at hotel 10:00pm hotel looked very impressive from reception.check in very efficient ,given keys to our room 176, went in and decided we needed air con on while we were unpacking as it was warm ,it was extremely loud so turned it off as it was too loud and could wake our neighbours, we missed out on a meal but the hotel had arranged for some salad and an orange in the dining room which was empty apart from us and another couple off our flight.
we couldn't ask for another room as the couple who I've just mentioned told us that the hotel was overbooked by 10 rooms and they have to sleep in the hotel next door for 2 nights (same group of hotels) but will eat in this one.they were all inclusive too, we were half board.
The bed is very low to the floor but was comfortable , (only one pillow provided)
the bathroom is dated but that wasnt our main concern , we came back one afternoon to find the shower rail had come down thought cleaners may have reported it but they hadnt but give the reception their due they got it fixed while we went into dinner. the hair dryer is the old fashioned type be vary the tube gets very hot in your hand when using it,bring bug repellant as we were bitten many times i haven't been bitten like that for more than 25 years . oh and the balcony was attached to the roof of the lobby so view wasn't great either so avoid this room if you can. also you will only get 1 hour of sun on this balcony between 3:30 and 4;30pm.
At first look there's plenty of choice and there is, and no-one would go hungry it does get samey ,there is a chef and assistant who do the hot food carvery meats which are different each night .the staff in the restaurant work very hard 11 hour shifts but are always polite and efficient.
now I was concerned here re-security ,the girl told me to put our key on the tray on reception when we were going out ,anyone couldve been behind us and watched us put our key on the tray which was not removed immediately ,this is lax on their part so if you dont have a safe you will need one to be sure .
The resort of Rhodes town has lots of places for free WIFI we found out later, the hotel is in a great location but it was let down on so many points , i wish i was able to put the pic of the rusty fridge and the air con with the tape on here but im not good with hi-tech stuff like that,stayed at the Belvedere previousley a few years ago perhaps we shouldve gone back there .Very dissappointed ,definately nowhere near a 5* needs updating upstairs not just downstairs but everywhere was spotlessly clean ,
- Official Description (provided by the hotel):
- Grand Hotel 5* is a member of Mitsis Hotels and is located at Rhodes Town, just few meters from the commercial city center, the Old Town and the port. Grand Hotel consists of 405 rooms and it offers luxury accommodation with view to Aegean Sea or the garden of the hotel. An excellent choice also for winter getaways or for business trips as the hotel operates all year round. The entertainment is an element that you won’t miss at Grand Hotel. The Lobby Bar is a meeting point for both the local community and the hotel’s guests. A cozy and hospitable environment where our guests can enjoy their coffee or drink as the Bar operates until late evening. Hotels’ Facilities: Reception 24hrs with currency exchange service, Concierge, Porters, baggage hold, TV room air conditioned, Cards room air conditioned, High speed internet access point with personal computers, Free Wi-Fi internet in Lobby – Bar area, High speed Wi-Fi internet in all hotel areas at an extra charge, Shopping arcade with mini market, souvenir shop, 6 Lifts in the main building, Guest Parking, free of charge, Daily evening live music entertainment ,Bilingual staff, Car rental office, Motorbike and bicycle rental, 24hrs medical cover. Doctor on call, Florist on call, Laundry service, Baby-sitting on request, at extra charge, Beach & Pool towels against deposit, Food and Beverage Facilities: Main Restaurant ‘’ACANDIA’’, air conditioned, serves Breakfast, Lunch and Dinner, specializing in Greek and international cuisine with extended show cooking, An excellent Italian restaurant offering very delicious Italian dishes, pasta, pizza and meat specialties prepared in front of the clients, without extra charge, reservation at the reception one day before. ASIAN restaurant, top quality from China and South–East Asia, prepared in front of the clients, reservation at the reception one day before. GREEK STYLE RESTAURANT “ELLINADIKO” Discover traditional Greek appetizers! This restaurant is an excellent choice for all day dinning for guests seeking to enrich their meals. MEXICAN this pool side restaurant serves tacos, fajitas and nachos as Well a large selection of other Mexican food. PITTA - BURGERS Taste the traditional pita bread and a great variety of juicy burgers. GELATERIA-CREPERIE Serving crepes sweet or savories and delicious ice-cream. PIZZA OVEN BY THE POOL is the ideal spot to enjoy a delicious pizza between your meals. LOBBY BAR in the entrance of the hotel serves indoors and outdoors, Coffees, refreshments, exotic cocktails etc. Live music, makes the bar very popular. POOL BAR operated on a superb open air terrace, serves coffees, refreshments, exotic cocktails etc. MINI FRIDGE WITH REFRESHMENT CENTER Consist of Mineral bottled water and soft drinks, refilled every second day. TEA and Coffee making facilities in the room. Sport & Leisure Facilities 2 outdoor swimming pools with sea water , Sun terrace & loungers, Indoor pool with fresh water, At the pools, sun beds and umbrellas free of charge, Daily Light Sports animation by the pool. Tennis court and equipment free of charge, Fitness centre, massage services at extra charge. Water sports center near to the hotel (with charge), Scuba diving (with charge), Boat trips (with charge), Games room (with charge), Children’s Facilities, Separate children pool with sea water, Internet and Games corner (with charge), Children’s light animation during the morning and the afternoon. Infants’ Facilities, baby cot, baby high chairs in the restaurant, Special food upon request. Business Services, Conference rooms for 700 and 200 persons respectively, Separate lounges for up to 150 persons for any occasions and events, Superb ballroom for gala dinner, wedding parties, banquets for up 900 persons, Conference equipment, Translate rooms, Telephone and fax services, Photocopy service, Wi-Fi internet access from Conference rooms & lobby area free of charge , Distances Airport 13 Km, Port 2 Km, Rhodes Town 0,5 Km, bicycle path to the city, Beach 10 m, Bus stop in front of the hotel ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Travelocity, Orbitz, Booking.com, Cheap Tickets, Cancelon, TripOnline SA, Hotwire, HotelQuickly and Evoline ltd so you can book your Mitsis Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Mitsis Grand
- Mitsis Grand Rhodes Town
- Grand Hotel Rhodes
- Rhodes Grand Hotel
- Mitsis Grand Hotel Rhodes, Greece