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“Great Family Holiday!!!”
Review of Sun Palace Hotel

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Sun Palace Hotel
Ranked #7 of 72 Hotels in Faliraki
Certificate of Excellence
Sheffield
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Family Holiday!!!”
Reviewed October 24, 2012

Stayed here for two weeks in October as a family with two children on our first All Inclusive Holiday. We really enjoyed the holiday!!

ROOMS: We had a family room in the new block, there were very spacious, two seperate sleeping areas with a bathroom section in the middle and a sliding door so you could make two bedrooms, rooms were cleaned every single day. Good sized balcony although we only used it for drying towels etc!! We saw one of the older rooms and I am glad we had the newer block as the others do look a little dated. Only one complaint about the rooms which was that the kids sleeping area was next to the door and there was nothing on the door to stop them from opening it and getting out, so at night we had to barricade the door with our pushchair and whatever else we had to make sure they couldnt get out. Other families we spoke to had similar problems with kids escaping, the doors could do with a small bolt or catch on for parents peace of mind.

HOTEL: Generally very impressed, kept very clean at all times and the staff could not do enough for you I have never been anywhere where they were so friendly. The waiting staff in the dining room were quick to clear plates and loved the kids, Andreas the cocktail barman was lovely and remembered what you liked to drink so it would be ready when you got to the bar, the staff really contributed to how good our holiday was. I do agree with other reviewers about the main toilets, the glass doors and having no locks on them makes them uncomfortable to use. Reception were helpful when we needed some information about local hospitals / doctors and arranged taxis for us when we needed them.

ENTERTAINMENT: Could not fault this!! The team work so hard six days a week, they are at the main pool throughout the day with plenty to do, our eldest son loved Jodies Junior activities and it gave us a bit of time to relax whilst he was busy! It got to the point where he did not want to go up to the waterpark incase he missed something!! Evenings shows were really good, Auriel was very funny and always put on a good show. Both kids enjoyed the mini disco which was spoiled only by the ridiculous amounts of kids with laser pens shining them onto the stage and at kids and members of the entertainment team, the hotel shop should really stop selling these.

FOOD: Generally very good although could have been a little hotter. Breakfast had a good choice, lunch was good as every day there was a chef making fresh omlettes, dinner was good but sometimes the choices were a bit mismatched, we never went hungry though! Breakfast in the water park was again good, lunch there was the best food we had, homemade gyros, souvlaki and gorgeous pizzas. One gripe I had with the food was that kids were allowed by some parents to help themselves, this was a problem especially with the ice cream as the kids did not clean the scoop and mixed the tubs up to the point where you couldnt get a scoop of vanilla as it was full of other flavours. I also saw kids picking up pizza slices withe their fingers and the putting them back.

WATERPARK: The main reason we booked this hotel. Lifeguards were great, again friendly with the kids, the lady who looked after the splash pool would come over and play with the little ones. All lifeguards were stern if kids misbehaved but other than that were pretty laid back which was good. All the slides were great and there was a good selection for all ages. Lazy river was my favorite. I would reccommend taking pool shoes for the kids as the wave pool was really slippy.

SURROUNDING AREA: Faliraki beach is lovely for the kids and 5 mins walk from the hotel. The hotel itself is in a bit of a run down part of town which on the first day put us off but you soon find nicer parts. King Arthurs Bar down the road is good for sports on tv and they were brill with the kids, free drinks snacks etc. We did the boat trip to Lindos which was well worth it and also took a taxi up to Kalithea Springs which was gorgeous. Sophias Travel over the road are much better priced than the Reps trips.

Would come back here tomorrow if First Choice hadnt whacked the prices up so much for next year!!!!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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england leeds
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 21, 2012 via mobile

Just got home after spending 10 days here i loved it and so did the other 13 members ov our group all mixed ages from 4-46 .... laren gets a massive high five my children hav not stopped talking about all the fun they had at the mini club... jodie and eva did a fab job at water jim and keeping the older ones entertained.... shaun can be a bit ov a plank but ok bloke..... food was fab if u dont like the restarant then there is the waterpark or snake bar no one shud go hungry.... all inc drinks are fab and get you a little tipsy ....if u go in october then take a jacket gets a bit nippy at night..... defo recomend

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashgill, Scotland
Level 6 Contributor
156 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed October 21, 2012

This hotel has been developed over many years, so you have new parts and old parts. The new section is definitely the best as you would expect containing the adult only relaxation pool, waterpark, al a carte restaurant and the best rooms. The older part is fine but the pool area, loungers etc, snack bar seems very average compared to the new section.

THE GOOD BITS

1. Room - we had a family room sleeping 5 which looked pretty new and was cleaned every day. Plenty of wardrobe space, good shower, 2 sinks and the double bed was seperated from the kids room area by the bathroom and a glass sliding door which made it feel like 2 seperate rooms. The room has a fridge which is great, shame they don't put anything in it - not even bottled water!
2. Waterpark - this is the best part of the hotel and was fantastic having it on site. Good selection of different slides, lazy river, wave pool and kids area. Note of caution - be careful as we did see a few accidents with children slipping etc. The waterpark also has a snack bar which is included in the all inclusive package.
3. English - Almost all of the hotel staff spoke very good English - so no language barriers at this hotel.
4. Drinks - good choice of cocktails and well made. The main bar inside is open in the evenings where you get table service and glasses which was a welcome change to the disposable plastic.
5. Kids Club - this seemed very well run and one of the best I have seen.
6. Games Area - this gave us a welcome break from the kids. They had pool tables, air hockey. some arcade machines and PC's packed with games and internet access. The little shop on site was pretty handy.


THE NOT SO GOOD BITS

1. Location - the hotel is on the edge of Faliraki and the surrounding area is pretty run down and desolate. The beach is a 5 to 10 minute walk from the hotel.
2. Food - this has been the worst all inclusive I have been to for food. The breakfast and dinners in the buffet restaurant were poor. Very repetitive breakfast, limited choice of pastries, lukewarm food and to be honest the quality of a lot of the dishes were well below average. The desserts were always good and the best place for lunch is the water park snack bar - the pizzas there were very good. The al a carte restaurant which you get 1 visit to was better but not amazing.
3. Entertainment - as you would expect some nights good, some nights not so much. Bingo is pay to play which is fine but with 5 of us, it gets pricey so meant we didn't also join in on the fun.

MUST DO's

1. Visit old Rhodes Town. A great place to explore and see a different side of the island away from beaches and swimming pools.

OVERALL

We had amazing weather, a great room, great waterpark, good hotel but let down by the food. I noticed that whilst there are many reviews saying how great the hotel is, I couldn't see many raving about the food. So if you like your food, you may want to consider another hotel, however to keep things in context, we always found something to eat and never went hungry. Excellent hotel for families.

Room Tip: If you like things to be quieter, ask for a non pool facing room as this is where all the entertainm...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrexham, United Kingdom
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 20, 2012

fantastic hotel, people great food great rooms very clean, we stayed here 2 years ago but our friends stayed here this year and they said it is a brill hotel,we stayed here by mistake, we should have stayed in benalux apartments but we were dropped of here, and after seeing benalux apartments we paid the extra to stay, £417 well worth it, thats another thing dont go to benalux apartments only if you want to stay in a reck of a place in the middle of a ploughed field,

Room Tip: we stayed in the blook over looking entrance, very nice and quiet
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  • Stayed November 2011, traveled as a couple
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north yorkshire
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 18, 2012

We have just returned fro this hotel, we went as I was with my daughter who was 15 years old I was not expecting it to be amazing as it was only a three star, but the food in the main restaurant was awful and cold it was like eating slop....on the second day I was so ill and i have a good constution flies and wasps everywhere which wouldnt have helped....salads looked limp and unfresh very disapointed, I complained to the manager, and i asked if we could eat in the alacarte rest and he happily agreed..... he did try to accommodate us,,,, The entertainment team were great as was the waterpark also we ate in the snack bar mosts breakfast and lunch which was better food than the main restaurant.. My daughter was a bit naughty and stayed out later than agreed, the night english receptionist was fantastic she radio the security guard and they quickly located her...some good points some bad food being the main issue maybe because end of season? a shame because it could be brilliant

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
torquay
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 17, 2012

We have just returned from a fab ten days at sun palace .the staff without exception were hard working , cheerful and would do as much for you as they could.the food was varied and plentiful. The all inclusive drinks package was best we have ever had (10 am til midnight ) even Irish coffee included as well as the usual drinks. The cocktails were fab . We loved the quiet pool outside the water park but kids loved the slides . Animation team were funny and we also had entertainment some evenings .food at water park was great especially the pizzas and if you missed breakfast in the main restaurant you could get breakfast at the water park after 10 .the hotel is next to a main road so buses to Rhodes and Lindos were easy to catch .Falaraki beach was quiet and sandy . All in all a brilliant holiday ! Would love to go back next year .

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grantham, lincolnshire
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 16, 2012

We visited this hotel in july/aug and we were very surprised, it's fantastic! The animation team keep everyone entertained, but if you're not one for that sort of thing they will leave you alone unlike a lot of places I've been before. There is lots of choice in the restaurant and we were never disappointed, it was hot fresh and constantly topped up. The pool is also kept at a high standard. We also stopped in a block by the pool and we got plenty of rest day and night (unlike the review below). I've travelled a lot and never return to the same place twice but I've just booked to go back next year and I can not wait.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Palace Hotel

Property: Sun Palace Hotel
Address: Faliraki Road, Faliraki 851 00, Greece
Location: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Casino and Gambling Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Faliraki
#9 Family Hotel in Faliraki
#15 Romantic Hotel in Faliraki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sun Palace Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
ACCOMMODATION: Total number of rooms: 322 hotel rooms, bungalows and family rooms. They all feature individually controlled A/C, mini fridge, direct dial telephone, satellite T.V, bath/shower, balcony or patio. RESTAURANTS AND BARS: Snack Bar: Serves a wide choice of home made snacks. Main Bar: Enjoy a great variety of exotic cocktails, long drinks, coffees and cakes. Pool-side Bar: Directly on the pool offering all kinds of cool drinks and exotic cocktails. LEISURE AND SPORT FACILITIES: Large swimming pool, children's pool, sun terraces with umbrellas and sun beds, tennis court, table tennis, children's playground, billiard, backgammon and chess. WATERPARK FACILITIES: Speed Slides Three Lane Multi Slide Open Body Slide Enclosed Body Slide Open Tube Slide Bowl Ride Mini Sidewinder Children's Play Swimming Pool Wave Pool Lazy River OTHER FACILITIES: Reception, foreign exchange, mini market, safe deposit boxes, full excursion programs, car hire, parking area and internet corner. ENTERTAINMENT AND ANIMATION: Various weekly animation programs including Greek and other theme nights. ... more   less 
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Also Known As:
Sun Palace Rhodes
Hotel Sun Palace
Sun Palace Hotel Faliraki, Rhodes

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