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“excellent”
Review of Sun Palace Hotel

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Sun Palace Hotel
Ranked #6 of 71 Hotels in Faliraki
Certificate of Excellence
Burton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“excellent”
Reviewed June 6, 2012

we have stayed at the sunpalace a few times now and have enjoyed every time. The entertainment team were fab especially sean. The food was amazing the cleanliness of the restuarant is 5 star. We have stayed at other hotels in falaraki and this is the best byt far. It is close by for all the night time activities but quiet enough if needed. The entertainment team especially sean looks after you if you go out late and will make sure you get back to the hotel safely. In fact sean made our holidays such a lovely guy.

  • Stayed October 2011, traveled with family
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Helpful?
5 Thank gill m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 5, 2012

The best part of this holiday was coming home. We found most of the staff rude e.g guy behind the indoor bar and especially the one at the pool snack bar! Food was low quality and twice I took pieces of raw kebab meat to the restaurant manager. We found a beetle in the ice cream at the snack bar and all that miserable guy did when we told him was scrape it out and then mash the ice cream. Disgusting. Thomas cook customers beware.... U r not aloud access to the water park!!!! Even though u pay the same price as a first choice Thompson guests. We know because we had a quote for Thompson but went across to Thomas cook who matched it but told us the water park was no longer going to be built!
We arrive at the hotel 9 months later and guess what the water park is there. Exclusive to first choice Thompson guests. Well done Thomas cook. What is so unfair is that the water park side has a decent snack bar with fresh pizzas and sandwiches etc. They even have Pepsi drink machines ( not like the crap drink machines near the main pool where u get cheap cola etc) . However u have to be a first choice Thompson guest to enjoy this and have access to the water park. Even at the entrance to the water park it says ' welcome to the sun palace water park' ! Not Thompson first choice only. The water park is open Mondays to all local Greeks to but not to Thomas cook customers. Very bad experience and have a on going customer releations complaint with Thomas cook regarding this.
This was our honeymoon and we were so disappointed. The only good part of the hotel was that the cleaners were friendly and did a good job and the entertainment team were great.

  • Stayed May 2012
    • Value
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    • Cleanliness
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Helpful?
7 Thank doctorwho83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skegness, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 4, 2012

Went on the 2nd may for 2 weeks with 3 children aged 14,12 and 7. We arrived at the hotel at about 9.30pm and were made very welcome. The staff told us to go into the restaurant and have dinner. We had a family room overlooking the stage and pool. The room was clean, nice view but a little small for 5, which didn't matter as we only slept in it. The waterpark is fantastic!!.......the lifeguards and in particular the manager were so friendly and helpful and couldn't do enough. We booked with first choice therefore we had unlimited use which was worth paying extra for as we spent most days there. The waterpark had just opened the day after we arrived so we were one of the first to try the slides out. Age/height restrictions applied but our 14 and 12 year old went on all the rides. The food, drinks were fabulous especially the freshly made pizzas!!!! The waterpark was kept clean and everything was brand new.

Our highlight of the holiday was the animation team. Laura and Jodie were fantastic with the kids day and night. Sean, Nick and Chris kept the adults entertained during the daytime and everyone together made the evening entertainment great. Aurel was brilliant, so funny and entertaining had us laughing every single night. Our kids loved all of them and still miss them now!!!! The food was great, something for everyone and we never went hungry at all. The staff in the restaurant were lovely and pleasant and so were the bar men. Drinks were fine lovely cocktails and sambucas!!!! We met some great people and had a brilliant 2 weeks, we only had two days of bad weather which included a storm which was memorable. The lifeguards at the waterpark looked after us during the storm as we got stranded there!

Would recommend this hotel to any family........the only bad thing I can say is we had to come home!

Room Tip: Odd number rooms face the pool area and entertainment area.
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  • Stayed May 2012, traveled with family
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Helpful?
7 Thank Clarehardiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, England, United Kingdom
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 2, 2012

food was very basic...staff tried very hard to please..maintenance man was always overworked.. twice called out to repair light switches and door lock..the all inclusive bar} drinks abv-around 0.03 ..used outside bars instead..entertainment very good (for children)....faliraki very grubby and tired..beach clean..would not recommend to friends...october 2010.

  • Stayed July 2011, traveled with family
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Helpful?
4 Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 27, 2012

Arrived sun palace hotel after filling out form got the key to our room.Were pleased with the room,double family room with cot space.Wet floor when arrived and also patio doors left open by maids.Not even the mosquito net pulled across.Just wide open! Had an early night the day we arrived and put our 1 yr old in his cot in the dark whilst myself my partner and 2 girls waited for him to fall to sleep n the balcony.To our horror he were screaming for 5 minutes solid which is very out of charater so checked on him to find 3 mosquitoes on his face.We switched all lighrs on to find loads of them.Im talking 30 mosquitoes plus.We spent the next hour chasing them around our room to ensure all were dead before we all went to sleep.It looked like them were a masacre murder in there once we were finished.Blood splattered all up walls in the room which we had to look at for the next 2 weeks. We were bit every night around the entertainment area as my partner had triusers on and got bit all over his feet and i wore a dress most nights and had bites all over my legs. Also if your a young lady and like to dress up quite glamourously at night this hotel isnt for you,nobody dresses up for the evening and many go down dressed in what they wore through the day around the pool!!
Soft drinks horrid!!! The only soft drink we drank were lemon and lime that were like sprite.The rest were very watered down or fizz lasted 2 mins.
Entertainment team all worked very well..day off on a saturday night which were a bit disappointing as entertainment on Saturday night were Greek music,in the 2 wks we stayed there they probably had a couple of tables that sat and watched but most ventured out or sat in the cocktail bar which was very nice :)....Pina coladas to die for! Had a couple of live acts whilst we were there which were like a beatles tribute which were very good....bingo night every night (apart from saturdays) so dont forget your 5 euros!!
The only fault with the indoor cocktail bar was the service.It is table service only and often we were sat without a drink waiting for service or if had a late dinner it were hard to get a table.
The a la carte resturaunt is held over near the waterpark which was very nice! Food and treatment first class and cannot fault atall,plenty of variety,we had lamb with caramelised onions and were beautiful!
Waterpark was very good! Had 3 thunderstorms in our stay (9th may-23rd may) in which we were stranded at the waterpark in the extreme weather conditions.All lifeguards and staff at the waterpark were very good and helped loads through this horrendous time. Food at the waterpark were to die for and totally made our holiday as snacks at the main hotel consisted of sausage/chips and something that looked like fish fingers.Food at waterpark were gorgeous...pizzas made freshly with variuos toppings...pasta..chicken kebab bits....bolognaise sauce..freshly made baguette type rolls,fresh salad,brocolli,pitta bread etc...Luckily we booked with first choice and had access to the waterpark.I would have been gutted if i hadnt as the food made it asll worthwhile! There were 2 high slides for the kid in you!! then there 2 slides for young kids or adults if u liked(blue and white) then there were 3 slides for adults or ppl over 14.Although if you want your children to go on slides they dont recommend then you will need to talk with the lifeguard in charge of that slide and with parents permission kids were able to go on the slides.
My partner had food poisoning, and he was very ill for over 48 hours and once told the first choice rep she said there is a sickness bug going around the hotel at the moment but that were no bug! He were green for 2 days and he never usually gets ill that were 3 days after we got there. In the second week my 2 girls had a sickness bug and once spewed up the veal or kiddy cocktail were completely fine (travel rep also said it were a hotel bug)!
The other big issue we had and we read reviews on this before our trip was that the walls are very thin and can hear everything!! sooo true!! Wake you all up early hours in the morning...shouting and screaming down corridoors and many of these being couples.The next room sneeze and you can hear it!! The walls and door need sound proofing so if you want and decent night sleep the sun palace hotel definately isnt for you""
All in all we made our hotel very enjoyable.
Would we return.....erm....maybe in few years time when children have grew up.

Room Tip: Ask for a pool view biut not too close to entertainment if you want sleep beofre midnight!
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  • Stayed May 2012, traveled with family
    • Value
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Helpful?
4 Thank Leanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southampton
Level 3 Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed May 27, 2012

Arrived at hotel at 11 o clock at night very tired and was greeted with a lovely lady on reception and the head waiter who straight away remembered us. Check in was fast and we were then taken through to the bar where they made us some lovely rolls. Went down a treat with a nice cold vodka. Off to our rooms which were what we asked for, top floor and two rooms next to each other one for my sister and the other for hubby and I. The rooms were spotless and clean sheets every other day. Had to get light bulb fixed in bathroom and george fixed it straight away. The food was good we had chinese, mexican, greek.and bar be cues. We went out most days to see the sites, Lindos has some pretty shops and a nice beach. Had a nice meal on the beach then got the boat home which cost us ten euros ror a three hour trip which we all enjoyed very much. The bus back is only 4.40euros which is better than going on a trip which will cost about 25 and you wiil be rushed and not see every thing. We even see a turtle swimming on our way back.Rhodos old town is worth a visit and also Kallithea springs which you can get to on the train for 7 euros and stay for about two hours which is not long enough if you want to swim in the spings. We did it the first time then made our own way down on the bus cost 1.80 each way and we made a day of it ,got some sun loungers and went swimming also watched the divers .Such a pretty place to see and lunch was quite cheap.Had a lovely time. The waterpark is now open so lots of children but you dont see them all day as over the park. We are three pensioners and one day went to see if we could have a look around the park so to let friends and family know what to expect but were refused because we booked with Thomas Cook . How stupid is that surely they could see three old penioners were not fit enough to climb slides. Went to the beach a few times as weather was so hot and its about 8 mins walk not to bad and worth a trip.One day we had been for a swim when a thunder storm started we couldnot make it back to hotel so sheltered in the supermarket half way back and the road was flooded in no time. We ended up staying in the shop for one and a half hours as could not even see the pavement. The greek people have never seen a storm this bad and the man who owns the shop was taken pictures of it he was like a little child but they were the nicest people you would wish to meet, As the storm was coming to the end he got out his car and took us back to our hotel. which we thought was such a lovely thing to do. About one hour later no sign of a storm at all. Well thats all i can say , wonderful holiday, good food and such lovely staff and greek people . Credit to you all for making our holiday so nice. All ready looking into going back next year cant wait.

Room Tip: Top floor over looking pool.
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  • Stayed May 2012, traveled with family
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Helpful?
10 Thank chriscooper49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 25, 2012

Travelled with a small family in May 2012, always go to large holiday villiages so was little shocked at the size of it. Arrived in the night to the porter shouting at a lady No! you cant move rooms!! So was little unimpressed with that to start. But all in all this was a lovely hotel, staff, food and service excellent. Only down fall was the entertainment team, very poor and same old same old. No effort made with smaller families and many other familes commented on this, they looked like they were put there to entertain large familes so us small ones werent even spoken to. Will return ? No !

Room Tip: For 3 or more people, request and pay for the family room.
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  • Stayed May 2012, traveled with family
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Helpful?
3 Thank Ashton187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Palace Hotel

Property: Sun Palace Hotel
Address: Faliraki Road, Faliraki 851 00, Greece
Location: Greece > South Aegean > Dodecanese > Rhodes > Faliraki
Amenities:
Bar / Lounge Casino and Gambling Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Faliraki
#9 Family Hotel in Faliraki
#15 Romantic Hotel in Faliraki
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sun Palace Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
ACCOMMODATION: Total number of rooms: 322 hotel rooms, bungalows and family rooms. They all feature individually controlled A/C, mini fridge, direct dial telephone, satellite T.V, bath/shower, balcony or patio. RESTAURANTS AND BARS: Snack Bar: Serves a wide choice of home made snacks. Main Bar: Enjoy a great variety of exotic cocktails, long drinks, coffees and cakes. Pool-side Bar: Directly on the pool offering all kinds of cool drinks and exotic cocktails. LEISURE AND SPORT FACILITIES: Large swimming pool, children's pool, sun terraces with umbrellas and sun beds, tennis court, table tennis, children's playground, billiard, backgammon and chess. WATERPARK FACILITIES: Speed Slides Three Lane Multi Slide Open Body Slide Enclosed Body Slide Open Tube Slide Bowl Ride Mini Sidewinder Children's Play Swimming Pool Wave Pool Lazy River OTHER FACILITIES: Reception, foreign exchange, mini market, safe deposit boxes, full excursion programs, car hire, parking area and internet corner. ENTERTAINMENT AND ANIMATION: Various weekly animation programs including Greek and other theme nights. ... more   less 
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Also Known As:
Sun Palace Rhodes
Hotel Sun Palace
Sun Palace Hotel Faliraki, Rhodes

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