We stayed for 4 nights at Kouros village hotel and i can say we really enjoyed it.The room was very clean, ita had plenty of space and the bed was so comfortable. Friendly and helpful staff, you feel they genuinely are interested in helping you.Breakfast was a delight with such a wide selection to choose from. The beach is 2 min walk from the hotel, where you can find plenty of bars and restaurants. Would definently recomment this hotel.More
Just returned from a week's stay at this hotel and can't fault it at all. Exceptionally clean and a good variety of breakfast.
All staff were polite friendly and helpful. Especially restaurant and reception members (Thank you Leo, Vasilis and Jenni for making this an amazing stay)
Dear Sir/Madam,
On behalf of the whole team here at the Kouros Village, we would like to thank you for taking the time to review us with your kind comments.
We are pleased to hear that your stay was relaxing and memorable throughout. With particular note to our breakfast selection, where we have made alterations for this summer. Therefore, we welcome your positive feedback regarding this.
Once again, from the whole team, we hope to host your company once again in the near future.
Yours sincerely,
Kouros Village
I visited this place .Not very good and very over rated!! The boy running the place has no clue about hospitality!! Very uneducated.And then I had his father asking me for contact numbers of gay black people in my home country!!I waited for 3hrs to be checked in as the big boss boy was out playing tennis.Rooms were ok.Breakfast mediocre!!
Dear Sir/ Madam,
Thank you for taking the time to complete your Tripadvisor review regarding your experience.
Even though you did give us a below average score from the description of what was actually reviewed, we would like to clarify our response more clearly for our worldwide Trip reviewers.
We are sorry to hear about your bad experience during check-in, but kindly note that if you had booked a room with us it does advise on our website and through our booking channels that check-in is from 14:00 onward.
We are also sorry to hear that our rooms and breakfast did not meet your expectations. Therefore your comments have been discussed at length to the appropriate departments for improvement, as we wish to ensure that the hotel maintains its high standards.
Once again thank you for your main comments and we hope that we have been able to clarify a few things regarding the accommodation.
Kind regards,
Kouros Village Hotel
Anyway staying here should be very careful.
I was totally scammed, hotel gave our personal data to another hotel, moved us rooms after first time and throw all my heart medication away and moved all our belonging to another room without our say so. (To give your data to another is against the law).
Disgraceful behaviour from hotel and had to get hotel, police, bank and rep from TUI involved as well as Action Fraud and the British Consulate whom where fabulous.
This case is still on going
Dear Ms Marshall,
Thank you for taking the time to complete your Tripadvisor review regarding your experience.
We apologise sincerely for the bad experiences you have raised regarding our accommodation. In addition, we are deeply concerned regarding your comments and have taken precautionary measures to ensure that the incidences you have highlighted do not occur in the hotel. These include focused staff training for health and safety in all departments including reception, house keeping, restaurant and maintenance. This has been reinforced by the staff member who assisted you with the incidents you claim.
As per your conversation with Jennifer last year, the same receptionist who advised you to contact the TUI in-resort assistance team. This was based on her 7 years overseas work with TUI, and because you claimed the scamming incident occurred outside of the hotel. We certainly understand that this was an unfortunate occurrence and we sincerely hope that your case has now been resolved.
We do welcome feedback from all of our reviews and particularly take your review very seriously, as it is our priority for all of our guests to receive an outstanding experience, all while in a relaxing and welcoming environment.
Once again, please accept our sincerest apologises regarding your experience and we hope in the future you will revisit so we can make an amends in some way for your disappointment.
Kind regards,
Kouros Village
This hotel is a little gem. Amazing hotel with fantastic staff. In a great location, whoever stays here won’t be disappointed. Such a shame it’s not going to be a Tui property next year but can still be booked direct.
Dear Madam,
From all the team here at the Kouros Village, we would like to thank you for taking the time to review your experience here with us. We are truly grateful for your kind comments regarding our accommodation and services. We are pleased to hear that your overall holiday experience was relaxing and memorable with us.
On behalf of all the team, we hope to host your company again in the near future.
Yours Faithfully,
Kouros Village
This hotel is just as it says - small and friendly. Even so our room was of a decent size with a very handy empty fridge for your water and beers. The bed was really comfortable, however the pillows we found a little too firm. Our one gripe we had was with the shower. Although it was reasonably sized it had a terrible shower curtain which was too short and consequently the bathroom floor flooded every time, and it stuck to you which is very irritating. The staff were very friendly and a special shout out for Leo who works so hard and is always pleasant. The cleanliness of the whole hotel was excellent. The hotel is perfectly located for the beach and restaurants.
Dear Madam,
From all the team here at the Kouros Village, we would like to thank you for your considered feedback regarding our service and facilities.
Although, we are sorry to hear of your feedback regarding the provided shower facilities and issues in comfort. Our staff are fully trained and are happy to solve these issues on the spot, regarding a change of shower curtain and pillows. We sincerely hope that those experiences did not hinder your overall holiday experience.
On behalf of all the team, we thank you for your comments and we hope to host your company again in the future.
Yours Faithfully,
Kouros Village
