I'll start with the positives as it is my intention to be as balanced as possible (but the important part and warnings for those thinking of booking is later on...). It is also important to note that this is no reflection on the staff.
- This place is beautiful (but then with that view, a mud hut would be fine so don't read too much into that).
- The staff were generally very pleasant, especially Vania.
- Sun Rocks is a very cool hotel, we loved the design and with the exception of our room, the pictures do it justice.
- As with most hotels in Fira, they are built on the cliffs which means the views are breathtaking however the downside is that the rooms are crammed in - don't expect any privacy on your verranda, even in a top suite.
Well, we had read the tripadvisor reviews before booking our 'Junior Suite' so were a little concerned that there might be some funny business around our booking.
Sure enough, on checking in, we were told that after our first night at Sun Rocks, they were moving us for our last three nights to Chromata in the next village 'Imerovgli' (please do see my other review as it was top notch). Their reason, fewer steps at the other hotel (my wife is pregnant) and a nicer room (which wasn't hard - we'll come to that). Well we never complained about the steps as we are both young and fit, but in any event, whilst there might be fewer steps, they seemed to ignore the extra 10 minutes walk into town (Fira) which is uphill coming back from dinner?
Quite simply, they were over booked (as they confirmed when we checked out to move hotels), Sun Rocks has the best reputation historically, gets all the bookings and then they pick people to move to one of their 'sister' hotels. Some people on here seemed to have got Andromeda, we got Chromata.
Anyway we settled into our Junior Suite for our one and only night. Having checked there were no secret doors, I had to go and check with the manager that we did actually have the Junior Suite we had paid 280 euros per night for. Red faced, he explained that this was their 'smallest junior suite' to which I explained that it couldn't possibly be any smaller! It was one room, with a coffee table and two chairs right at the end of the bed, with the sink next to it which was then separated from the shower and toilet by a glass door. There was a shared balcony and we had no view at all as we looked sideways. It was a bog standard room (en-suite), and a small one at that.
I recited the text from their website "Deluxe living rooms... opening up onto verandas overlooking the magnificent Caldera, adjoin elegantly decorated bedrooms." Incredibly the manager stood his ground - if they say it is a 'suite' then it is. Pathetic.
So anyway, we spent the next day packing up, checking out, moving hotels, waiting for our room to be ready and settling in to a new hotel.
That to me is entirely unacceptable from a super expensive 'luxury' and boutique hotel. Shameful. You wasted at least a half day of our holiday (made worse by that fact that they checked us out before our room was ready at the next hotel).
What they are doing is the most expensive 'allocate on arrival' in the history of tourism and it is not acceptable behaviour.
What would have been more acceptable is if they had moved us for all 4 nights to Chromata, but this obviously didn't fit in with their bookings.
All in all Chromata was a better hotel, more spacious, much more privacy on your balcony with the only drawback to us seeming to be a slightly more cramped poolside area. So they did us a favour, but the upheval after 1 day is not what you want on a relaxing holiday.
This review will be making its way to the SLH group. Not sure if it will do any good, but it is clear from other reviews on here that Sun Rocks (possibly the whole hotel group) are making a habit of this which to me is entirely unacceptable and tarnishes the SLH brand.
As a final point, it was worth the money on the half price deal, but anyone paying full price to stay hear needs help (or has money to burn in which case fine). To justify full price and be genuinely 'luxurious' it would need to have half the number of rooms to give more privacy.
- Official Description (provided by the hotel):
- Sumptuous aesthetics abound, reflecting its luxurious, low-key, in-house lifestyle where complete peace and tranquility in a magical setting artfully combine with abodes flourishing in comfort, convenience and seduction. Enmeshed around it is the meticulous attention to detail that makes all great hotels bask in magnanimity, that has made Sun Rocks Boutique Hotel, a key destination, time and time again, for Santorini weddings and honeymoons, a prominent couples only hotel. ... more less
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- Also Known As:
- Sun Rocks Santorini
- Sun Rocks Hotel Santorini/Firostefani