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All reviews imperial wing half board private pool older part beach side piano bar mountain view main building guest relations busy road breakfast and dinner two weeks the bus plenty of sunbeds an excellent hotel beach restaurant bbq night
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Reviewed August 28, 2018 via mobile

Nice hotel with exceptional service from the emplyees. Everything is clean and maintained. This is probably a 5 Star hotel but i would rather rate it as 4+ It lacks the extra things i would expect from a 5 Star hotel. Nice rooms and beautiful lobby.
The sunbeds at the Imperial Pool and beach is more 3 Star

Date of stay: August 2018
Trip type: Traveled as a couple
1  Thank Tnhals1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minoa Palace T, Guest Relations Manager at Minoa Palace Resort, responded to this reviewResponded August 29, 2018

Dear Tnhals1975,

Thank you for taking the time to share your experience after your vacation at Minoa Palace Resort.

We are glad to read how much you liked the hotel and the high level of the staff service. Thank you for exalting the Hotel’s cleanliness, the rooms and the surroundings.
We would like to inform you that your feedback has been taken into account, as we strive to maintain the high value standards and services.

Looking forward to host you again at our property, whenever your travels bring you back to Chania.

Kind Regards,

Katia Dramitinou
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2018 via mobile

Just returned from a weeks break to Crete staying at the minoa palace
Can’t recommend this place enough
From the wonderful,helpful,staff to excellent food and spotless rooms this hotel ticks all the boxes
Pool area is so well set out with plenty of lounges and umbrellas. Waitresses always seem to be there at the right time to fetch drinks to your lounges while you soak up the sun
Theme nights are a brilliant , especially the bbq night
You can’t go wrong with this hotel
Will be back for definite

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minoa Palace T, Guest Relations Manager at Minoa Palace Resort, responded to this reviewResponded August 29, 2018

Dear Andrew D,

Thank you so much for taking the time to rate Minoa Palace Resort.
We are delighted that your experience has been nothing less than excellent during your vacation week in our Resort.

We are glad that you have been relaxed in our pool areas and that you enjoyed the live BBQ music night .
In addition, we do really appreciate your kind comments for our smiling staff and the quality of the aliments provided in our Restaurants.

We are looking forward to welcoming you once again in our premises for another week-break,

Katia Dramitinou
Guest Relations Supervisor

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Reviewed August 25, 2018 via mobile

Stayed at the MP for the annual family holiday
Relaxed environment on the edge of Platanias and easy access to the shops and restaurants of town.
A 30 minute bus trip takes you to the bigger town of Chania with its old port and centre.
Hotel is large and spacious with great pools and spaces to relax in the sun.

Date of stay: August 2018
Trip type: Traveled with family
Thank cookieham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minoa Palace T, Guest Relations Manager at Minoa Palace Resort, responded to this reviewResponded August 26, 2018


Dear cookieham,

Thank you for taking the time to post your positive review on Trip Advisor following your recent visit to our Resort.

We are delighted to read that you and your family enjoyed your vacation and that you returned back home totally relaxed after an enjoyable week in our premises.

Lastly, thank you once again for recommending Minoa Palace Resort and we look forward to welcoming you back soon.

Kind Regards,

Katia Dramitinou
Guest Relations Supervisor

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Reviewed August 25, 2018 via mobile

We stayed with our daughter and her friend for one week on a TUI package.
Room was in the old section and was comfortable but dated. Our room was in the back of the resort and had no views and overlooked the car park. Nothing special really.
Breakfast was varied and catered to all. Plenty of sun beds available.
Lunch each day at local beach restaurant 5 mins walk from hotel.
Pools were very clean and good temperature.
Resort Lacks ambience due to is incredible size.
A relaxing break but no real desire to return.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Kerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minoa Palace T, Guest Relations Manager at Minoa Palace Resort, responded to this reviewResponded August 26, 2018

Dear Kerry C,

We would like to thank you for sharing your experience in our Resort.

We are sorry to learn from the candid review that the room has not met your expectations. As we are usually very proud of the service we provide to our guests, if you mentioned your dissatisfaction to the Reception or the Guest Relations Department, we would do our best to give you an alternative option.

In addition, we are delighted to read that you are impressed by the varied breakfast at the Main Restaurant ‘’Elia’’, as for the availability of the sunbeds in our pool and beach areas, all day long.

Once again thank you for your comments and should you reconsider and decide to visit us again in the future we will be more than happy to have you with us and take the opportunity to exceed your expectations.

Kind Regards,

Katia Dramitinou
Guest Relations Supervisor

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Reviewed August 17, 2018

Just returned from our holiday in this resort. It was fantastic! The reception staff are very professional and very friendly and will help with any inquiry no matter how small. The room was kept very clean and had all the amenities you would require such as, tea and coffee making facilities and also in addition to this, there is an espresso coffee machine. The en-suite has everything you would need if you had lost your luggage including a hair dryer. The fresh-water swimming pools are divine and kept very clean (cleaned every day) and the grounds are also beautiful and immaculate. The food is fantastic. There is every possible scenario of breakfast foods available and the buffet evening meals are out of this world. When you step out of the hotel main gate, the town is within 2 minutes walk away and has many shops and restaurants. If you want to catch a bus into Chania (oldy-worldy main town with beautiful port) it arrives every 20 minutes from the hour. You have to try this holiday you won't regret it.

Room tip: If you want 'charm' then pick the old site rooms, the new site is on the beech but can be very clinical looking.
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank susan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minoa Palace T, Guest Relations Manager at Minoa Palace Resort, responded to this reviewResponded August 22, 2018

Dear Susan b,

We are delighted to read your kind review after your recent stay in Minoa Palace Resort.

Specifically, we are glad that you felt like home by using the rooms facilities and that you had enjoyable moments in our pools.
In addition, thank you for mentioning the high level of the food quality in our Restaurants and the provided assistance by our service minded staff.

We are looking forward to welcoming you once again in our premises,

Best Regards,

Katia Dramitinou
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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