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“Good Hotel”

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Minoa Palace Resort & Spa
Ranked #1 of 69 Hotels in Platanias
Certificate of Excellence
Reading, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good Hotel”
4 of 5 bubbles Reviewed June 12, 2014

We stayed here early June, and although the weather wasn't great the first two days the holiday was still lovely. The hotel is very good, clean, good food, helpful to fit in around you with swapping dinners for lunches etc if you want to go out for dinner, or swap for dinner on the beach as often as you wanted at no extra cost, good day time activities, did a free cooking class which was wonderful, good location with an easy walk into the town or and easy bus ride into Chania (which was just beautiful). The staff were (mostly) friendly and helpful, and the rooms were very good. The pools where very nice, and the beach (if you could get a sun lounger when it was busy) very nice. The spa was very good and the treatments just lovely, though you do have to pay extra for the sauna etc which is a bit annoying.

When there we were to start with put in a huge room which was lovely, but is was ground floor facing out to the front of the hotel, which we soon found out was horrid, and before 6am every morning there was lorry's and the like out the front, and the maids and their trollies in the halls making so much noise I could not sleep, we mentioned this to our Thompson rep (Sue, who was fantastic) and she and the hotel got us sorted moving to another room a day later, the room was not quite as big, but just as lovely, and all done very efficiently and was much quieter with a lovely view. So we were very grateful for the work put in to that, otherwise it would have ruined our holiday.

A few other minor points, the bar/beach staff were not very friendly, which was such a shame, as every other member of staff was delightful and could not do enough to help you, would be better if there were up to the standards of the others. As previously mentioned in the spa the fact you had to pay for the sauna etc, and book in advance, even though there was never anyone using them, was a bit annoying especially as it is a spa resort, would have thought they would be included. Again as mentioned initially being put in the noisy room was not a great start, even though the issue was handled well, did make for 2 uncomfortable days at the start of the holiday. The fact the hotel was on two sides of a busy road wasn't great, though wasn't a huge issue, was just a shame that such a lovely place had this very busy dirty road so close by, and some of the surrounding buildings were very shabby, again not a big issue, but as the hotel its self was so lovely it did put the other buildings around it to shame and seem a bit out of place, would be good if the other buildings could be done up or bought and included into the hotel to make it bigger and nicer.

However was a lovely stay and the few negatives would not put me off from recommending it to friends and family, as we did have a lovely time, but I just cant quite give it the 5 stars because of this.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
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English first
West Midlands, UK
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed June 11, 2014

We have just returned from this hotel after a weeks holiday there, it is a really lovely hotel, with great staff.

One word of warning, when they say no reserving sun loungers they mean it! At 9.30 each morning one of the pool staff went around collecting up towels and possessions of anyone who was not actually on the loungers, whilst I admire them for doing this, it did cause some issues when the people who thought they'd reserved a lounger turned up to find someone else in 'their' spot

We had a room in the older side of the hotel and this seemed nicer to me than the new side.

Evening entertainment was not great, so if you are looking for that this is not for you

Food at the main restaurant was good on most evening, a bit patchy on Cretan night.

Overall though a lovely hotel special mention to Eleni, Gogo, and others who's names I can't remember

One last thing as other reviewers have said, pop to Lidl for your beer and wine etc, prices in the hotel are very high

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WestMidlands_UKLulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

Just returned after 1 week at the Minoa Imperial beach side, this was wonderful for a relaxing holiday after a horrendous year.
Room was spacious and deluxe with private pool, so worth the extra money.
The pool had a warm stream of water pumped into it so was never too cool. My husband enjoyed a swim before breakfast which was absolutely lovely especially in the privacy of your own patio area.
The food at all the restaurants was always presented well and the staff were delightful.

Note to the owner! You MUST purchase the apartment block to the right hand side nearest the beach!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Torino03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
160 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed June 9, 2014 via mobile

My girlfriend and I visited for 10 nights in May and the pictures on the website didn't do it justice - it's a fantastic modern hotel which is exceptionally clean. The rooms were lovely - we were in the imperial side of the hotel on the first floor - it was a shame the views weren't up to scratch - more car park than mountain view. The food and drinks served there were 5 star and we were never disappointed. If you do stay here half board it's best to save money each day and charge the drinks to your room and pay at the end of your stay - it seemed to be the preferred method at the hotel rather than paying everything there and then. The only negatives were that the customer service in certain parts of the hotel let the side down. Staff in the main restaurant and breakfast restaurant were very polite, courteous and helpful. Bar staff however were aloof to say the least verging on ignorant - to the point you could go unnoticed for long periods of time without being served. The location of the hotel is on a busy main road and with a school next door to the imperial building was very noisy at times which made enjoying the balcony difficult. The beach however was stunning and amazing place to relax. Overall it was a nice place to stay but would not be a place we would return to if we were ever to come back to Crete

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alistair L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 9, 2014 via mobile

Great accomodations. Clean room with comfy beds and a large bathroom.
Very good food. Everything you could wish was available.
Nice staff.
We had a great week at Minoa Palace.
The hotel is well located at the end of Platanias. The main building has a direct acces to the beach.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank luc-tisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral, England
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed June 8, 2014

We stayed here 6th – 20th May booked through Thomson UK. The good points have largely been mentioned previously, but we have given the hotel an average score as the bad points are ones that we would not expect to find in any reasonable 3* hotel and we would not return because of that.

THE GOOD POINTS

The hotel was impressive and clean, staff very polite and helpful, food selection good and varied, and there is a very calm atmosphere in the hotel. The ability to change dinner venue to the waiter service restaurant by the beach (at no extra charge) was brilliant as the views, food and service there were excellent and the staff very pleasant. There was fruit and wine in our room on arrival as I think is supplied for all guests. We had mentioned that it was a special wedding anniversary during our stay and shortly after our arrival there was a knock on the door and we were presented with a bottle of Prosecco in a wine cooler and a cake, which was a lovely surprise.

We were at the back of the hotel and the view from our balcony was overlooking the countryside and mountains and there was late morning and afternoon sun on it, which was good in May.

THE BAD POINTS

There was a very big extraction vent just below and slightly to one side of our balcony. This did not appear to be working in the late afternoons, but it started up before 7.00am every morning with a high pitched whine which pulsated irregularly and woke us up early every morning, hence I was very tired for much of the holiday. We considered asking to be moved, but had already seen a couple of rooms that had drawbacks and walking round the outside of the hotel left us thinking that most rooms could be noisy because of the road, bins, etc. so we stayed thinking we would get used to it, but we did not.

The pool area in the old part of the hotel was alongside a busy road, so we only went there once as the traffic noise was extremely prominent, so we went to the Imperial pool or the beach, both of which had a pleasant ambience. However those areas had some problems. The porous mattresses on the pool sunbeds were not put into indoor storage at night or in bad weather and were then just left draped over the backs of the sunbeds to dry in the mornings. Hence at times you could just lift them up and water poured out of them. The parasols by that pool were very heavy to put up and some would not even go up high enough to put the holding pin underneath them as the canvas covers are too small. There was no pool attendant to help with sunbeds/umbrellas if you needed help. There was a person who gave out towels on the beach, (when he was there), but he had no interest whatsoever in helping with things like that, but worked in the bar much of the time. On one occasion we had particular problems with an umbrella which would not go up and we had to go to the bar for help. A barman came to help and tied it up with the pulley rope, which was both insecure (as the umbrellas are very heavy) and left the ends of the umbrella ribs nicely at eye height! We moved to another umbrella. One day we noticed two remnants of cocktails left on a sunbed table by the beach at 5.00pm and they were still there at 11.00am the next day. Also there was usually sand on the sunbeds by the beach in the mornings. The beach and pool area were not well maintained and bar staff did not come round to take orders for drinks. I went from my pool sunbed to the bar to buy a drink and no one even offered to carry it back for me. This did mean that we did not spend on drinks by day, as we found it easier to take our own drinks down to the pool or beach, rather than have carry them from the bar.

The toilets by the beach bar are down a marble staircase which has no handrail to grip and the polished floor surface was extremely slippery when wet after people got out of the pool before going downstairs. I realised the danger and was extremely careful going down there, but on one occasion I fell and hurt my arm, which was still painful three weeks later. After my injury I used to go to the main imperial building to use the lift down to those toilets, until I realised there was another set of toilets by the restaurant which were also accessible by lift – no one told me about those even after I fell. There was a ‘wet floor’ sign at the top of the staircase to the toilets where I fell, which showed that the hotel were aware that the stairs were dangerous when wet, yet they would often be wet by a swimming pool. The sign does not stop someone slipping when the floor is so dangerous. There were many polished marble floors and stairs around the complex, even in outside areas which do get wet, but there are few handrails to grip or any other safety features like non slip mats, even in the indoor pool shower area.

One night I tried to get into our bathroom at 5.00am to find that the door had locked itself. We rang reception and a porter came to unlock it and showed us how to unlock it ourselves, (there was a slotted screw head on the outside which could be turned with a keycard). The next day we went to reception with the support of the Thomson rep and a maintenance man came and told us that that is what the bathroom doors are supposed to do – he had no intention of repairing the handle lock which was clearly faulty. The door did lock on another occasion and it is NOT funny struggling to unlock a bathroom door in the middle of the night when you need to use the bathroom.

Coffee was provided in pots for those who wanted it at breakfast, yet tea drinkers had to go to a tight corner where there was a small hot water urn, loose tea leaves and empty ‘fill it yourself’ tea bags. This caused considerable delays at times especially when people were new and did not understand the system. The tight corner meant only one person could get there, so it was not even possible for one person to be filling a tea bag and another to be using the urn. At first we asked for a pot of hot water at the table so we could reuse the teabag(s) and make tea there, but towards the end of the holiday we were told that we should not be provided with hot water. The water urn was not always kept topped up, causing further delays. The restaurant servery in general was not well designed as there were many tight corners preventing easy access and hence queues built up.

OVERALL

The hotel does have many excellent points and most staff want to ensure guests are enjoying their holidays. It is a shame that the bad points exist, as they spoil the overall experience of the hotel and some of these points could be easily addressed.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TringWirral_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed June 8, 2014

Great hotel with super staff. The food was excellent and the restaurant staff were really helpful and friendly. (Special thanks to the captain and maître de for arranging freshly prepared unsalted veggies for our baby daughter every day). We stayed on a half board basis and we were able to swop our evening meal for lunch and also ate at the beachfront restaurant a couple of evening swhere we had the 5 course menu instead of the buffet. Again this was excellent.

The hotel is very well kept and both the original and Imperial Wing are spotlessly clean and have lovely gardens. We particularly enjoyed taking a frappe in the cabana on the beachfront after breakfast. Cocktails also went down well!

The hotel has a very relaxed feel and entertainment is very low key which suited us perfectly. If you like big shows (and tacky entertainment) then this isn't the hotel for you.

Our room (a garden view bungalow) was a decent size and our worries about being cramped with a cot in the room were totally unfounded.

I used the spa a couple of times and had a fantastic massage from the male therapist. It was the best I've ever had actually. However, I was surprised that use of the sauna and jacuzzi incurred an additional charge as I've never known this to be in the case in a 5star hotel.

One thing dampened our stay at the Minoa - despite warm weather the unheated outdoor pools were freezing - to the point that our daughter cried whenever we tried to use them during the first week. I would suggest that the hotel considers heating the children's pools during early season as it did have a negative impact on our stay and I spoke to other guests from the UK who felt the same.


We booked via Thomson and felt the holiday was very good value given the high standard of the food and hotel. The rep, Sue, was also very good.

Overall, it's very worthy of the 5 stars and I would recommend the hotel.

Room Tip: Worth paying for a view
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LiverpoolButterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Minoa Palace Resort & Spa

Property: Minoa Palace Resort & Spa
Address: Platanias, Chania, Platanias, Crete 730 14, Greece
Phone Number:
Location: Greece > Crete > Chania Prefecture > Platanias
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Platanias
#1 Spa Hotel in Platanias
#1 On the Beach Hotel in Platanias
#1 Luxury Hotel in Platanias
#4 Romantic Hotel in Platanias
#4 Family Hotel in Platanias
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Minoa Palace Resort & Spa 5*
Number of rooms: 254
Official Description (provided by the hotel):
Minoa Palace Resort & Spa hotel offers majestic views of its surrounding countryside and the White Mountains. To the north, the hotel enjoys panoramic views of the endless beach of Platanias with the shimmering sapphire blue Aegean beyond. With the extension of the hotel in 2008, guests have immediate access to the beach, over the aerial bridge, connecting the two hotel's sections. The luxury and comfort, combined with the attention to detail and the relaxed atmosphere, provide a holiday to remember for a lifetime! ... more   less 
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Also Known As:
Minoa Palace Resort And Spa
Minoa Palace Platanias
Minoa Palace Hotel Platanias
Minoa Palace Resort & Spa Platanias, Crete - Chania

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