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Hotel - Restaurant Fleur de Neige
Ranked #2 of 18 Hotels in Chatel
Certificate of Excellence
Reviewed February 5, 2011

This is my third stay at this hotel and I will be coming back. The accommodation is comfortable, the staff are courteous and friendly, and the food is consistently superb. It is also an ideal place for lone travellers - you do not feel conspicuously alone - , and has good access to the ski areas - the telecabine for Super-Chatel is a short walk, and the shuttle buses stop outside the hotel. A gem.

  • Stayed: February 2011, traveled solo
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    • Sleep Quality
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5  Thank AudL2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 - 79 of 297 reviews

Reviewed March 14, 2010

I stayed 2 nights in this place and had a terrible time! We picked this place because of the leisure facilities but the pool was cold the jaccuzi didnt work and was cold the sauna and steam room were turned off and just when we thought it couldnt get any worse whilst at breakfast the chamber maid help herself to 50 Euro's from my wallet!!! The room was very cramped and outdated i am just glad i only had to stay here for 2 nights.

  • Stayed: March 2010, traveled as a couple
    • Value
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5  Thank Sunnymk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fneige, Gérant at Hotel - Restaurant Fleur de Neige, responded to this reviewResponded February 1, 2011

As manager of the hotel I would like to answer this complain.

1°) About the room :
I agree with the fact that the room occupied by this couple was outdated & cramped, and we have made a huge refurbishment in this part of the hotel. The rooms are now comfortable, cosy and bigger.

2°) About leisure facilities :
The swimming pool was open from 09.00 am till 08.00 pm and had a temperature between 28 to 30° whiches acceptable I expect?
Concerning the sauna, jaccuzzi and steam bath those facilities are open from 04.00 pm till 08.00 pm. But the sauna & steam bath are open at any other time as soon as our clients ask the reception to switch them on and we do it with pleasure.

3°) About the wallet :
All the rooms have a safe and I don't understand why this lady didn't put her wallet in the safe. She went outside to the ski local to get her skis and came back afterward at the reception to let me know about the 50 €. She was of course unable to proove that one of our staff stole her and I consider this complain as defamation and unacceptable!

The Manager.

Stéphane Neuvecelle

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Reviewed April 2, 2008

A great hotel.
Super evening meal (4 courses, and great), good rooms, jazucci, swimming pool etc., 5-10 mins from the main chair lift - and a good bus service if you do not fancy the walk.
I travelled with my wife and three children - ages 13,12 and 8 - we all enjoyed the hotel.
Very good value - we paid under 400 euros a night for the 5 of us, half board.

Stayed: March 2008
5  Thank dairycottage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
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  • Stayed: August 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank plebar
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Sébastien T, Responsable réception at Hotel - Restaurant Fleur de Neige, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago via mobile
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Stayed: October 2017, traveled as a couple
Thank A TripAdvisor Member
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Sébastien T, Responsable réception at Hotel - Restaurant Fleur de Neige, responded to this reviewResponded 1 week ago
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Reviewed 2 weeks ago
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  • Stayed: September 2017, traveled with family
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    • Rooms
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Thank fredocaldo
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Sébastien T, Responsable réception at Hotel - Restaurant Fleur de Neige, responded to this reviewResponded 2 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: September 2017, traveled with family
Thank rsermier
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Sébastien T, Responsable réception at Hotel - Restaurant Fleur de Neige, responded to this reviewResponded 3 weeks ago
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Additional Information about Hotel - Restaurant Fleur de Neige

Address: 564 Route de Vonnes, 74390 Chatel, Abondance, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Portes du Soleil > Abondance > Chatel
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Chatel
Price Range: $147 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel - Restaurant Fleur de Neige 3*
Number of rooms: 23
Official Description (provided by the hotel):
The hotel restaurant Fleur de Neige is situated in Chatel in an exceptional environment at the heart of the Portes du Soleil resort and the Abondance valley. At an altitude of 1200 meters, amidst the total calm and near to the ski runs, the center and the Lake of Vonnes, a charming mountain style hotel in a most privileged position with panoramic views over the mountain summits and the village. Philippe Trincaz and his son Sébastien, along with their wives Christine and Karolina welcome you simply in a warm, family way. The hotel has 23 rooms of which 17 have been recently renovated. Each room has a balcony with breathtaking views over the mountain and the village. Double, family duplex rooms and a suite offer a cosy atmosphere. An area with a hammam, sauna, jacuzzi, massage room, heated pool (open air in summer), shaded terrace. Relax by the fireside to share your family moments or a drink with friends. ... more   less 
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