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Reviewed October 11, 2017

Great place to relax, we went during off season. Not much to do. Main pool closed for renovations, no wild life. We could hear monkeys but never saw any. Only real neg is that you could only eat at the restaurant 2 times in a week. And the only option was buffet. If the hotel had more restaurants and day time entertainment it would be perfect.

  • Stayed: September 2017, traveled as a couple
    • Value
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Review collected in partnership with Barcelo Hotels & Resorts
1  Thank 876debbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this reviewResponded October 12, 2017

Dear Guest;
Thank you for reviewing your recent stay in our Occidental Papagayo. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion.
We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live music in the evening, nevertheless we will make sure to discuss your comments with the head of entertainment for information and improvement.
Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind Regards!!
J. Marie Prudencio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2017

Great value for an all inclusive stay. The staff was very friendly and attentive. I think my stay could have better if some updating had taken place in the rooms. The premium lounge could benefit from some decorating as well. The beach was great but could really use a bar service to keep up with other properties.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank johnsI724CJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this reviewResponded October 10, 2017

Dear johnsI724CJ
Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 
Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

Kind Regards;
J. Marie Prudencio
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2017

We visited this place 3 times, and this last time was disappointing.
It feels as if short cuts have been made in service and supplies ( no more people asking you if you like a drink when you sit by the pool ), entertainment was so so. The big pool was being fixed, so not useable, although there was a much smaller wading pool. The Asian restaurant's food was very salty.

Room Tip: Room supplies not adequate, no shampoo or conditioner, the shampoo bag in the dispenser was empty so I had to do without in the middle of a shower. The size of facial tissues in the box are only HALF the normal size, watch out when you blow your nose! The toilets don't always flush, have to do it a few times.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
2  Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this reviewResponded October 9, 2017

Dear John O;
Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
As you mention we are renovating our swimming pool; hopefully is going to be open on November. However as you also mention we do have available a new swimming pool with wet bar.
Thank you for your constructive critics regarding our Oriental food, we are going to share your comments with our chef in order to improve.

Best Regards;

Mr. J. Marie Prudencio
General Manager

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Reviewed October 6, 2017

Our first visit to Costa Rica. Beautiful property and lovely room. We are grand level owners. The room was lacking attention to the small details which would put the property on a higher level. Pleased with the food choices but disappointed that the large pool was under remodeling. The small intimate feel of the property was one of its best aspects. First club staff was superb as always.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank U4715NYjamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this reviewResponded October 9, 2017

Dear Guest;
Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction; and appreciate the pro activity and kindness of our staff.
We do thank you for all your comments and constructive critics about some small details in our property. Rest assured that we are continually working to improve our facilities and services to all our guests and We truly value your comments.
We are sorry to read that our buffet offer did not meet your expectations in terms of variety, our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights; your comments will be shared with the team so as to avoid receiving this kind of feedback in the future.

Best Regards;
J. Marie Prudencio
General Manager

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Reviewed October 5, 2017

This resort was beautiful. We really enjoyed our stay. A little difficult to get around in. Buildings were very far apart. Very relaxing. The room was very quite, clean and always neat. Would definately go back again.

Stayed: September 2017, traveled as a couple
Review collected in partnership with this hotel
2  Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Papagayo O, Manager at Occidental Papagayo - Adults only, responded to this reviewResponded October 6, 2017

Dear Donna,

First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations.
We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Kind Regards,
Jean Marie Prudencio.
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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