Holiday for our Son and Daughter in laws' wedding with 28 people. Some glitches with unmet
expectations and difficulties with our travel agent and Noli Tours. Booked 7 months ahead
and told a month after booking that we had to pay more to upgrade to Ocean view rooms as
there were not enough rooms. Pay it or get a refund and dont go. (This hotel is not
practical for family groups of more than 2 to a room, and has a lot of stairs to deal with daily if you have young children.)
~We arrived and had no welcome drink and found that our rooms were spread from one end of the resort to the other. We were in building 1 and on 2nd floor so no great Ocean view but was at least close to the Pool and a short walk to the Lobby and
restaurants. My 80 year old Mother in law's room was in building 14 at the far end of the resort up many winding roads. You call for transport trucks to pick you up but they stop running at 11pm. So if you intend to be up late be prepared to walk.
~FRONT DESK Staff were very good at accommodating a change of rooms for those that had issues. (My mother in law got moved to our building the next morning. )We did see a variety of rooms in different buildings because we were with a group.
~Some in 14 and 15 complained of having crabs in their room in the morning if they didnt put towels against the door base. 1 couple had no working safe all week.
Some couples had 2 double beds instead of the King size beds requested.
~Buildings 19 and 20 had good views and verandas and were closer to the Ocean .Still a 5 min walk.
~Building 1 seemed to be decent rooms and were well kept ,even though the tubs were
~Water and beer not restocked for 4 days. Supposed to be everyother day I heard.
With 34 degrees every day it would be nice to have this service daily.
WEDDING~ Harold Rojas was the Wedding co-ordinator and was Excellent! He paid attention to every detail and was there to make sure everything was smooth and taken care of. At 4 pm we had a lovely Garden setting outdoor wedding area overlooking the bay and Mountain hills.
Very nice Cocktail hors d'oeuvres buffet and champagne reception. Marimba band and lighting
as it gets dark at 6-6:30pm
WATER - brushed teeth with it and drank the water in the restaurants and had no problems.
BEDS - Very comfortable King size.
BUFFET FOOD ~ Buffets were well presented items with variety and changed with some themes but still became a lot of the same after a while. eg Breakfast sausages 1st 2 days , then they were weiner slices for next 4. Great Coffee and Service staff in all areas worked hard and were fantastic and positve! Some waits for tables but not long.
DRINKS ~ all inclusive and lots of tropical drinks available. Red and White house wines decent
and Imperial beer was good and cold. Spirit drinks seemed to have different flavor. Eg.
Canadian Club or Appleton Rum did not taste like the real product. Almost tasted blended with
Cacique or cheaper alcohol. (personal opinion.)
RESERVED DINNERS~ Italian ~Was told for the weekend we had to book the day of so arrived
at 7:20 to be first and second in line to book for the Italian and was told they were full! Asked how that could be, or how many tables they had. or what times were available. No response. Finally after some unhappy complaining we got a time at 8 for 4 and 8:30 for 5 Apparently someone had evaded the booking policy to accommodate some larger groups. Once we arrived the Maitre d re arranged tables to get us all closer together and quickly seated us.
Our service was spectacular and food very good.
RESERVED DINNERS~ Asian Our tentative booking for Monday was cancelled as they closed
the Asian that day for a wedding banquet gathering.
SWIMMING POOL~ Warm , Clean, Lots of activities . (approx. 75 steps down from Lobby.)Gloria and Lou were fantastic everyday at the pool to encourage activities and keep everyone having fun. Then they worked the rest of the day in other areas. Very hard working staff. (Slippery around perimeter as my wife slipped on wet concrete and broke her big toe.) Action on improving safety around pool once wet should be considered.
BEACH 5 min walk from pool. down some stairs to sand beach , a little darker colored
with some rocky area. Warm water some Monkeys in the trees.
EXCURSIONS~Met Bryan from ISSY'S TOURS on the beach and booked 9 of us for Arenal Vol ano Zip line tour , Nature walk/hike Lunch and Las Lagos water park. Full Day with about 3 hours drive both ways.Our personal van so no stopping at other resorts or waiting for people. 7:30-7:30pm Tour guides Elvis and Driver Ariial were FANTASTIC. They showed us Tree Sloths 2 & 3 toed, Pesotes, Bluejean Frogs, and many more animals birds and info. Had great day for a little less than the Hotel excursions.Lots to see and do in Costa Rica.
Stayed a second week at the Westin Playa Conchal paid more money for it but the service and food and resort were 10 times better. You couldn't go wrong there but the only thing the WEstin could improve on is the quality of evening entertainment.
- Official Description (provided by the hotel):
- Located in Guanacaste on the Pacific coast of Costa Rica,The Adults Only Occidental Papagayo is only at 25 minutes from the Liberia International Airport. This Resort surrounded by nature, boast lush tropical landscape with scenic views of Bahia Culebra in Papagayo Golf.Ideal for couples, honeymooners and adult guest seeking a relaxing getaway. The Occidental Papagayo offers a highly personalized five star all- inclusive experience delivered by an attentive and dedicated staff. ... more less
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- Also Known As:
- Occidental Grand Papagayo Hotel Gulf Of Papagayo
- Occidental Grand Papagayo Gulf Of
- Occidental Grand Papagayo Costa Rica
- Grande Papagayo Costa Rica
- Grand Papagayo Liberia