We stayed in the Four Seasons (Suite 1521) last weekend for the 2nd time in a one and a half year. Due to the Hotel location and their gate control the check in is perfect and you are welcomed by name and the normal check in procedures are done fast.
The Bell Boy service is outstanding so is the telephone and Front Desk service and truly reflects High end 5 stars Guest Services and Standards.
Friendliness and Guest Service attitude of most employees has been very good except for the Breakfast service. My wife was asked if we are hotel guests in quite a negative way to say the least, to verify her answer was correct it took them almost 20 minutes, which in return did delayed our Breakfast service (40min) very much. Both the delay of the service and the attitude was way out of line.
The overall pricing of all Products and services are on the high end and well deserved I only consider the Breakfast price for 1 cup of café, juice and pan cake 22 USD plus over the top even for a Four Season Hotel.
The resort is partly being renovated or better face lifted at present; some services have been reduced due to the low occupancy such as Buffet Breakfast other Restaurant outlets did operate normally.
Our Guest Rom was perfectly made up, well maintained with all Amenities you may look for in a high end Resort.
The Spa is well managed, the Spa Services are good to perfect, the Spa is clean ad offers all Amenities for an Top of the line Spa, Reception desk courtesy was outstanding so was the Attitude of the Spa Therapists as well as Valets. The price value is fine however on the upper high end.
For as far as I concern the only down side up to this point in time are their 2 beach areas, the presentation is neither what it could or should be. This goes for the beach furniture as well as for cleanliness
Overall comparing my first and 2nd stay in Four Season, Employee attitude as well as Guest Services did for sure improve, maintenance problems still need to be addressed.
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- Also Known As:
- Four Seasons Resort Costa Rica At Peninsula Papagayo Hotel Gulf Of Papagayo
- 4 Seasons Resort Costa Rica At Peninsula Papagayo
- Four Seasons Costa Rica
- Four Seasons Liberia
- Peninsula Liberia
- Liberia Peninsula
- Liberia Four Seasons