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“Amazing”
Review of Allegro Papagayo

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Allegro Papagayo
Ranked #8 of 13 Hotels in Gulf of Papagayo
Exeter, United Kingdom
1 review
“Amazing”
Reviewed July 20, 2013

I was there in September 2012 during the rainy season and there wasn´t many people around which was exactly what we wanted; a few days to relax and enjoy the views and the beautiful surroundings. Very friendly staff, excellent views over the sea, good food, clean and nice little beach to relax.
You can really get everything you want.
Good value for money!!!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank APL2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (431)
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English first
Jersey City, New Jersey
1 review
Reviewed July 17, 2013

July 6,2013 Costa Rica is the most beautiful country to relaxt and Allegro Papagayo is a good resort to stay with ur family... We were 9 people and we enjoy everything on the resort, water games in the water and the food is excellent. We also enjoy the show are night for kids and adult they have games for kids in the water and intertainmet for kids and adullt. If you ever decided to go look for Hector his on the bar most of the time excellent guy. We enjoy this resort is worth it and not expensive and food and drinks are good and the people who work there. The view is amazing they even have cars that take u around the resort if u don't want to walk...My kids enjoy this trip stay for 8 days in the resort...

  • Stayed July 2013, traveled with family
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Helpful?
Thank Ingrid P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strathroy, Canada
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 16, 2013

i was in Allegro Papagayo for 2 weeks in January 2013 (arrived New Year's Eve to the most spectacular fireworks ever ). I know there were negative reviews but I had a wonderful 2 weeks. The resort is showing its age but so are a lot of people who travel. The staff was very friendly and helpful, the food in the buffet restaurant was good and with lots of variety. The bar offerings were varied and plentiful. Entertainment was OK and there were lots of activities in the daytime. Lots of animal life around which was fun. Tourists completely ignore the "Do not feed the animals" signs
The trip to the White beach club was fun if a bit wet getting in and out of the boat..
The day trip to Nicaragua was very interesting and well worth the price.
I am not a picky traveler so am happy with a lot of things that other people are upset over. I just like being looked after ans well fed. All this I got at the Allegro and for the price was very happy with my stay there. It is amazing how well you are looked after by staff if you are friendly to them and don't expect more than you paid for. I would go back.

Room Tip: Most rooms offer a chance to exercise which is a good thing as there is lots of food available.
See more room tips
  • Stayed January 2013, traveled solo
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Review collected in partnership with this hotel

Helpful?
2 Thank J Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, Costa Rica
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 14, 2013 via mobile

The room was ok, nothing special. Old sheets and towels, very very old!!!! The room was clean but look dated!!! I agree with the other reviews I read, why putting a coffee maker and nothing else, I mean NO COFFEE!!!??? The food in the buffet area was ok, nothing out of the ordinary, but at least was fine, the breakfast was the best food of the day.... Drinks were ok, but the huge line of 18 year old's from Canada (250 teens) asking for drinks and beer was not fun at all, specially at night when you can easily see how much they have been drinking all day.... That takes me to my major complain: how come the hotels expects that family vacation goes well with "spring break all you can drink nightmare"!!!??? I went to the front desk and ask for the change to their sister hotel, which they told me they can do for an extra$150 per guest, per night, are they insane!!!! Their big help was to be understanding and assure us they were also suffering from the teen drunk and wild nightmare. They made reservations for us at the italian restaurant La Tratoria that is the fine one, OMG, the food was tasteless, horrible, I even return my risotto cause tasted like soft rice with oil and milk (I have never tasted something so bad). And the desserts were soooooo bad that not even the kids ate them. Well for me being a costarrican is really a shame that tourists that visit this hotel think that they have being in Costa Rica.... No no no, please look for another place with at least better food and better take care facilities!!!!

Stayed July 2013, traveled with family
Helpful?
3 Thank Pillyhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Allegro Papagayo, responded to this review, July 15, 2013
Dear Pillyhg,

Thank you for taking the time to send us your feedback, our guests’ satisfaction is our main priority and your comments help us to enhance our services.

I apologize for any inconvenience you might have encountered during your stay with us. I can assure you that one of the main goals of our respective teams in all departments is to work on a daily basis to constantly improve our services and guest satisfaction.

We regret the behavior of the spring breakers. We spoke several times with the group leaders and will take action to avoid this kind of behavior in the future.

We always try to provide the best service to our guests, thus your comments are taken in earnest. Our executive chef has been made aware of your dissatisfaction and is currently looking into ways to amplify our food selection. Rest assured that we strive to provide the best of quality and service to all of our guests.

Regarding our accommodations, I would like to inform you that our rooms are undergoing renovations in order to enhance our guest experience. We hope that despite this you will offer us the chance of welcome you back and enjoy our recent renewals.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Gulf of Papagayo hotels

Brooklyn, New York, United States
1 review
Reviewed July 14, 2013

Rooms are old fashioned out of date. Broke AC, no Microwave, no fridge, no iron or ironing board.The beach is more mud than sand its awful....All inclusive = cheap liquor with no option to buy top shelf. One person doing all the shuttle runs up and down the resort which means anything you need from the front desk will take 20-30 minutes, even though they say they'll be there in 5. Not enough activities for adults night life wise...Wouldn't recommend to my worst enemy..First time in Liberia and couldn't have gone to a worst place.

  • Stayed July 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Allegro Papagayo, responded to this review, July 15, 2013
Dear Roberto A,

We are sincerely sorry to read that your recent experience at our resort did not reach your expectations, our respective teams strive to offer unforgettable vacations to each of our guests and it is disappointing to read that we failed with you. I assure you that we have taken note of each of the points you raised, in order to deploy action plans and improve our services.

Additionally, I would like to inform you that we are currently renovating our rooms and restaurants creating a more attractive and relaxing vacation experience for our guests.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Humble, Texas, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013 via mobile

Recent stayed here for July 4th weekend. Online on the Hotels website they claim to be a 4 star Hotel when in all actuality this is a 1 to 2 star resort. Well first thing was after we arrived to the property after a 4hr cab ride the lobby area was dark kind of intimate which i thought was a good thing but No it was deception the young lady that helped us check in was very abruptly rude and a tad bit aggressive. My partner and I asked for a nice room with a great view she put us in room 130. So excited we get into the complimentary shuttles the hotel offers because the resort is built into the mountain which was my favorite part of the hotel. So we get into the room OMG the funk hit my nose as I walked through the door! The room smelt as if it had been closed off for years. As we walked in to put our luggage down i was fairly disappointed because i totally expected something totally different. The sheets on the bed were ratty and old, pillowcases nasty dingy looking. The lamp shades were broken. The bathroom was DISGUSTING toilet nasty and the shower looked like it hadn't been cleaned EVER! So i said lets call and let them know we want back to lobby and the young ladytold us all of the rooms look the same and that they were at capacity. So we went back to the room to unwind after a full day of travel. My partner went to cut on the air, the room started to fill with hot hot air and bang because Im thinking a blade was broken. We then called the front desk and told the same young lady what was going on she said that she was going to send maintenance. So out of frustrations i went to sleep. Three hours later after waking up sweating We called back to the front desk and finally got someone different and they sent maintenance within a few minutes. Finally he comes and went outside and does something and it comes on, Not cold but cooler than it was. T decided to shower OMG she cut on the shower on there was standing water so she had to take the chair off the balcony and put in the shower stand on top of it to shower! I was terrified but it worked. So that's on the first few hours there. The next morning we asked to speak to the manager to let him hear the recording of the loud air condition and see the pics of this nasty room. He agreed to move us to the quote best room there at 3 pm. Its 10 in the am. So we went ate breakfast and wasted time. The food was AWFUL... Not much to say about it. So we went down to beach to see primates in the trees and was approached by a hotel representative or what we thought was. He offered us a boat ride to the sister hotel and told us wecold upgrade to that hotel if we like. I was all game because to top it off there were bus loads of kids from Canada who had just arrived here for there senior trip. I was pissed. So we go over the other hotel and law and behold its a freaking timeshare. So we were told if we didn't buy we could not upgrade. Angry we go back to this dump were trapped in for the rest of our trip. Kids drunk everywhere management doesn't care.... Nightmare please book this hotel with caution. I read other reviews i should have done that first could saved myself a headache. I also found it funny that the PR person responded to other reviews with the same tired excuse of that dump of a resort. I've stayed at other Occidental Resorts but i must say thus was the nastiest property I've ever seen in my life.

  • Stayed July 2013
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Helpful?
2 Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Allegro Papagayo, responded to this review, July 15, 2013
Dear Nicole L,

Thank you for taking the time to send us your review, we are sincerely sorry to hear about your disappointing experience in our resort. Our management has been made aware of the shortcoming you encountered in your room and restaurants and measures will be taken to improve our guests’ experience.

Please accept our sincere apologies, I assure you that we take guests feedback very seriously and we work on them to offer a better service.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 11, 2013

This resort is dirty and run-down and needs serious updating. The rooms were dirty, the bathrooms were worse and our toilet didnt work at all. We asked for it to be fixed and they would say someone was on the way. They never came the entire time we were there. The food at the buffet was good but they served the same thing everyday! How many times can you eat the same meal?? The worst thing about the trip was catching the cleaning staff going through my luggage!!! Came back from breakfast to find the person going through my bag!!! I told them to get out and reported it to management. If you cant trust the staff then what? No wonder they are so friendly. Tried to use the safe in my room but it wouldnt work! How convenient. I would love to go back to Costa Rica but I will never stay at this resort again. I have stayed at a 4 star resort and this was nowhere close to that standard.

  • Stayed July 2013, traveled with friends
    • Value
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Helpful?
4 Thank Cori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra Alcázar U, Social Media Coordinator at Allegro Papagayo, responded to this review, July 31, 2013
Dear Cori R,

We want to take a moment to say thank you for your review. We are deeply sorry that your stay did not meet your expectations this time in Occidental Hotels & Resorts.

We are regret for the dissatisfaction you encountered in your room, Maintenance Management are aware and they are currently working in their procedures to guarantee that each bathroom functions properly.

Please know that our Housekeeping team normally works very hard to clean and inspect all rooms. This is an integral service to our resort and guests, and we reviewed your remarks with our manager to certify proper procedure is followed. Everyday all our staff passes a strict security control before and after they finish their turn. So we can assure you that they cannot take something out from property. We don’t have any report about your situation.

We also apologize for the shortcomings you encountered while visiting our property. I have followed up with our Director of Food & Beverages to address your comments regarding the quality and variety of the food.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Allegro Papagayo

Property: Allegro Papagayo
Address: Playa Manzanillo | P.O. Box 48-5000, Costa Rica
Location: Costa Rica > Province of Guanacaste > Gulf of Papagayo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Gulf of Papagayo
#7 Luxury Hotel in Gulf of Papagayo
#7 Spa Hotel in Gulf of Papagayo
#8 On the Beach Hotel in Gulf of Papagayo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Allegro Papagayo 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Allegro Papagayo Hotel Gulf Of Papagayo
Allegro Papagayo Costa Rica
Allegro Papagayo Gulf Of
Allegro Papagayo Occidental
Costa Rica Occidental
Occidental Papagayo
Allegro Papagayo Resort

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