I had to finish some work in Penang and i was having a hard time looking for a Hotel there since it was a school holiday season. Then i remembered Lone Pine. The last time i wanted to stay there it was closed for renovation. I also read the really poor reviews about it which also took me by surprise since it was affiliated with the Eastern & Oriental hotel. Since Lone Pine is now open after her extensive renovation works i then decided to give it a try. When i called ...one of the receptionist then told me that they were fully booked on the dates i requested. Then i decided to check out the internet rates ( Trying my luck) and it was available but i was a little confused on the rates offered before and after tax so i decided to call again this time regarding the rates, unfortunately the receptionist was not able to attend to my question which was rather complex i don't blame him, he then transfered my call to the Manager on duty Casey, she helped me out with my reservation and i was all set to go. On my arrival day we were early and i understood that check in time was at 3pm its was also stated on my reservation confirmation i was early because i had to check out from the first hotel we stayed... we arrived at around 2pm ish, we were greeted and attended to one of the funkiest, stylish and sophisticated receptionist by the name of Tasha i hope i got her name right, Casey was also there and both of them were really cool and friendly loved talking to them. We then went for a our beach walk and got a call from Mr Shiva from concierge telling us that our room was ready and our bags were already placed in the room. we then hurried back in excitement. Once back at the lobby Shiva actually escorted us to our room and he really took time to explain the services and facilities which was provided by the hotel. I fell in love with the room, i should say it wasn't only renovation but also conservation every detail of the hotel was preserved it was exactly like in her glorious days. This time i should say the hotel is prepared for the future in time. From state of the art in room entertainment, air conditioning , the high ceiling, the absolutely fabulous ambiance lighting, the avant-garde design of the room and the spacious bathroom, not to mention the private plunge pool located on the balcony oh my god! It was amazing! I saw 2 mugs in the mini bar and was wondering if it was for sale and so i when down to the reception and i was attended by Eric and he told me that i could purchase it over at the hotel's shop which was located right across the swimming pool called 'Gerai'. Gerai is located in a Bungalow it is also one of the hotels food and beverage outlet also simply named as The Bunglow and breakfast was also served there. The Gerai lets you purchase the Lone Pine branded items. But then i was also looking for the Pens, the pens by Lone Pine are really cool and it is also recycled, i went back to see Eric and asked him where i can find the pens since there were not selling it at the Gerai, Eric then called housekeeping to deliver some extra Pens for me he also did a follow up call to check if i've received the pens. I should say he was very professional. On our departure day, check out was smooth Tasha was also the one who attended to our check out. Casey was also there once again i should say they represent Lone Pine IN STYLE. To the management....you need these people. KEEP THEM!!!! My overall experience was amazing! I should say it was a little busy with kids running around the place, and the swimming pool was constantly busy, but who needs it if you have one right in the privacy of your own room!!!! Thanks people i had an amazing stay! I hope to be there again sometime soon....and to those Trip Advisors who gave Lone Pine a bad review....well too bad you were there before the renovation....you should cut some slacks and make your way down to Lone Pine this time round....you'll be mesmerized!!!!
- Official Description (provided by the hotel):
- Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort reopened its doors refreshed in design and facilities, but still infused with the same colonial spirit and idyllic charm that has made it one of Penang's legendary hotels. ... more less
- Reservation Options:
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- Also Known As:
- Lone Pine Batu Ferringhi
- Hotel Lone Pine
- Lone Pine Hotel Penang/Batu Ferringhi