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“Will always be the best....” 5 of 5 bubbles
Review of Lone Pine Hotel

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Lone Pine Hotel
Ranked #6 of 12 Hotels in Batu Ferringhi
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Will always be the best....”
5 of 5 bubbles Reviewed June 10, 2011

I had to finish some work in Penang and i was having a hard time looking for a Hotel there since it was a school holiday season. Then i remembered Lone Pine. The last time i wanted to stay there it was closed for renovation. I also read the really poor reviews about it which also took me by surprise since it was affiliated with the Eastern & Oriental hotel. Since Lone Pine is now open after her extensive renovation works i then decided to give it a try. When i called ...one of the receptionist then told me that they were fully booked on the dates i requested. Then i decided to check out the internet rates ( Trying my luck) and it was available but i was a little confused on the rates offered before and after tax so i decided to call again this time regarding the rates, unfortunately the receptionist was not able to attend to my question which was rather complex i don't blame him, he then transfered my call to the Manager on duty Casey, she helped me out with my reservation and i was all set to go. On my arrival day we were early and i understood that check in time was at 3pm its was also stated on my reservation confirmation i was early because i had to check out from the first hotel we stayed... we arrived at around 2pm ish, we were greeted and attended to one of the funkiest, stylish and sophisticated receptionist by the name of Tasha i hope i got her name right, Casey was also there and both of them were really cool and friendly loved talking to them. We then went for a our beach walk and got a call from Mr Shiva from concierge telling us that our room was ready and our bags were already placed in the room. we then hurried back in excitement. Once back at the lobby Shiva actually escorted us to our room and he really took time to explain the services and facilities which was provided by the hotel. I fell in love with the room, i should say it wasn't only renovation but also conservation every detail of the hotel was preserved it was exactly like in her glorious days. This time i should say the hotel is prepared for the future in time. From state of the art in room entertainment, air conditioning , the high ceiling, the absolutely fabulous ambiance lighting, the avant-garde design of the room and the spacious bathroom, not to mention the private plunge pool located on the balcony oh my god! It was amazing! I saw 2 mugs in the mini bar and was wondering if it was for sale and so i when down to the reception and i was attended by Eric and he told me that i could purchase it over at the hotel's shop which was located right across the swimming pool called 'Gerai'. Gerai is located in a Bungalow it is also one of the hotels food and beverage outlet also simply named as The Bunglow and breakfast was also served there. The Gerai lets you purchase the Lone Pine branded items. But then i was also looking for the Pens, the pens by Lone Pine are really cool and it is also recycled, i went back to see Eric and asked him where i can find the pens since there were not selling it at the Gerai, Eric then called housekeeping to deliver some extra Pens for me he also did a follow up call to check if i've received the pens. I should say he was very professional. On our departure day, check out was smooth Tasha was also the one who attended to our check out. Casey was also there once again i should say they represent Lone Pine IN STYLE. To the management....you need these people. KEEP THEM!!!! My overall experience was amazing! I should say it was a little busy with kids running around the place, and the swimming pool was constantly busy, but who needs it if you have one right in the privacy of your own room!!!! Thanks people i had an amazing stay! I hope to be there again sometime soon....and to those Trip Advisors who gave Lone Pine a bad review....well too bad you were there before the renovation....you should cut some slacks and make your way down to Lone Pine this time round....you'll be mesmerized!!!!

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RossJayJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, June 15, 2011
Dear LessPretentious,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that the week has been wonderful and productive for you and your family. It was really fantastic to have read your wonderful comments during your recent stay at the Lone Pine Hotel and that have made it more satisfying for all us to learn that we have managed to fulfil the expectations of another guest.

The hospitality industry is indeed challenging but most fulfilling when we have a guest like you expressing your satisfaction to the whole world and pledging to return and visit us.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,382 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed June 9, 2011

this is a fine example of how the profit motive overrides obligations to the customers, the most basic of which is to provide a place of rest. lone pine has totally failed in that objective. on the day we arrived we sensed trouble because the sound system was being tested. the front desk told us that the noise would end at 11pm. to our utter disgust, the music was still going on at 2am. this was preceded by firecrackers at 11pm. in a heated altercation with Mr Khoo the manager, he said (sic) "we also have an obligation to our customer who booked 70% of the rooms". the said customer being the organiser of the party that was taking place that night. presumably this obligation includes playing loud music till 2 am. never mind that 30% of the guests had a right to a good night's rest, this didn't stop the arrogance and the sheer stupidity of Mr Khoo and/or management of lone pine. i gather that events are a frequent thing since the hotel was refurbished. if this is the case, i believe that lone pine's branding as idyllic destination in penang will soon disappear. to make matters worse, our A/C wasn't working on the 2nd night and we had to go through the hassle of sleeping in another room (albeit a nice suite, but still a hassle). to be fair, the front desk personnel, Sera, was very nice and had an understanding that was bordering on clairvoyance and the help and housekeeping staff were all very nice. Sera apologised profusely. the hotel also charged us half of the room nights we booked but that was just a small compensation for one of the most terrible experiences we had in penang.

Room Tip: garden premier rooms hv the best view and serenity
See more room tips
  • Stayed June 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
9 Thank jooolean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, June 12, 2011
Dear Jooolean,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

Thank you very much for your comments and feedback that we have received through Trip Advisor.

Please allow us to take this opportunity to extend our sincere apologies for failing to meet your expectations during your recent stay at the hotel. We have taken note of our short comings and have taken all the necessary actions to ensure that we improve on this aspect. It is through valuable comments and feedback from guest like your good-self that constantly motivate us to work harder and improve our services and raise the standards of the hotel.

Lone Pine Hotel always strived to achieve a long and mutual satisfying relationship with all our guests so we hope that you will give us another opportunity to be of service to you.

Once again a sincere word of thanks and wish you and your family a great week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed June 3, 2011

We stayed at the Lone Pine Hotel for six (6) nights and found our stay very relaxing from the rooms to the food and beyond. Staff here were very friendly and will help you with any problems you have this go's from the security man at the gate to the cleaners and every one associated with the hotel. The room was well appointed and well maintained the breakfast was good the bar snacks and the waiter service poolside were good.
The only downside was the amount of time it took for the pool area took to clean up once guests had left the pool ( minor hiccup) Overall i give this hotel the thumbs up and would recommend to anyone.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tezza5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, June 8, 2011
Dear Tezza5,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that you have had a wonderful and productive week. We would like to extend our sincere appreciation to you for taking some of your precious time to compliment our services during your recent stay at the Lone Pine Hotel.

All of us here are delighted to hear that you have had a wonderful stay with us and we have managed to have met or exceeded your expectations. Your wonderful comments will only motivate us to work harder to deliver a higher level of service in the hospitality industry.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
86 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed June 2, 2011

Our room was spacious, clean, well appointed, comfortable , with a small plunge pool on the balcony.
Suggest you make sure you get a room overlooking the well mantained gardens and ocean.
The friendly staff try very hard to help but it lacks the efficiency and smooth running of a five star property.
We would recommend this boutique hotel to our friends, perfect postion for a few days of total relaxation!

Room Tip: Sea view needed
See more room tips
  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank inja48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, June 8, 2011
Dear Inja48,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

On behalf of everyone at the hotel, I would like to extend our sincere appreciation for taking your precious time to compliment our services during your recent stay at the Lone Pine Hotel.

All of us here are so happy to hear that you have had a wonderful stay with us however I understand that there were certain issues that did not meet your expectations. We have seriously taken note of this and will take immediate action to improve those shortcomings. We do appreciate such constructive comments as it will only further motivate us to strive harder to provide a higher level in the service industry.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable and more fulfilling.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brisbane
Level Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed June 2, 2011

I have stayed at some pretty great hotels in the past but the Lone Pine really impressed me!

I loved everything about the hotel, the buildings and decor are beautiful...calming white walls with bright pops of colour here and there, shutters, hammocks, throw pillows, fantastic art works. Everything is clean and crisp, the beds are comfy, the bathroom is luxurious, and the staff are friendly and accomodating. There are lots of little touches which really make the difference, such as free internet and massage thongs! I particularly loved the little shuttered patio with daybed off our room which gave us a great view of the beach.

We enjoyed the buffet breakfast, had another great lunch at the Bungalow restaurant and made our way through a lot of cocktails on the very long list. We spoke to the manager who told us about the history of the Lone Pine and his memories of it from years ago, which was really interesting.

Of course in Penang you will want to visit the hawker stalls to sample all the delicious food available and that's just a few steps to the right as you leave the hotel. The night market is great for shopping every night after dinner.

We had a fantastic half day tour organised by the hotel (our tourguide's name was Vijay) and saw the fishing village, butterfly farm, little India, E & O hotel, and so many other sights. I also had a great treatment at the spa which I would recommend to anyone wanting to relax and make the most of their holiday.

In all, I loved everything about this hotel, and would love to return.

  • Stayed March 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank thriller_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, June 2, 2011
Dear Thriller_7,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that the week has been wonderful and productive for you and your family. It was really fantastic to have read your wonderful comments during your recent stay at the Lone Pine Hotel and that have made it more satisfying for all us to learn that we have managed to fulfil the expectations of another guest.

The hospitality industry is indeed challenging but most fulfilling when we have a guest like you expressing your satisfaction to the whole world and pledging to return and visit us.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
81 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed May 26, 2011

We stayed at the Lone Pine over the Easter Break. Wow...what a transformation from the last time we stayed about 5 years ago. The new hotel is wonderful. The rooms are large, fantastic bathrooms and friendly staff. You will love it. We did!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tree1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, May 30, 2011
Dear Tree1234,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

I trust that the week has been wonderful and productive for you and your family. It was really fantastic to have read your wonderful comments during your recent stay at the Lone Pine Hotel and that have made it more satisfying for all us to learn that we have managed to fulfil the expectations of another guest.

The hospitality industry is indeed challenging but most fulfilling when we have a guest like you expressing your satisfaction to the whole world and pledging to return and visit us.

Please rest assured that your comments have been acknowledged by the management of Lone Pine Hotel and have been duly passed on to the respective department heads to share with their staff.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 25, 2011

We have stayed at the Lone Pine a few times in the past 10 years and were worried when it close to be renovated in 2009. We needn't have been, on our recent stay we found that the worst parts of the hotel (a 70's? room block) has been removed and the new block has been added with a sympathy to what was already there. We stayed in our favourite room type - in one of the older blocks with views over to the lovely, and happy to say unchanged, gardens to the beach. Our room was lovely and big with 2 queen size beds - ideal for families. The bathroom has been very well renovated; we also love the terrace that can be closed off with shutters.
The room cleaning could be improved.
The pool has been extended well although one cautionary note is that the tiles are a little slippery when wet.
The service could be slow by the pool, on the first day we ordered cocktails that took over 1/2 hour to come but on the second day (especially when we mentioned our long wait of the previous day) they arrived very quickly.
The breakfast, included in the price, was very good, although the coffee could take a while to arrive.
Overall another great stay and rest assured we will returning to our little haven on Batu Ferringhi.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Suemcdoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoGB, General Manager at Lone Pine Hotel, responded to this review, May 30, 2011
Dear Suemcdoo,

Sunshine Greetings from Malaysia’s Premier Boutique Beach Resort!

On behalf of everyone at the hotel, I would like to extend our sincere appreciation for taking your precious time to compliment our services during your recent stay at the Lone Pine Hotel.

All of us here are so happy to hear that you have had a wonderful stay with us however I understand that there were certain issues that did not meet your expectations. We have seriously taken note of this and will take immediate action to improve those shortcomings. We do appreciate such constructive comments as it will only further motivate us to strive harder to provide a higher level in the service industry.

We certainly look forward to welcoming you back at the property again soon, and trust that future visits will be just as enjoyable and more fulfilling.

Once again, thank you and wishing you and your family a good week ahead.


Thank you and best regards,
MARCO G. BATTISTOTTI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lone Pine Hotel

Property: Lone Pine Hotel
Address: Lone Pine Hotel 97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Batu Ferringhi
#4 Spa Hotel in Batu Ferringhi
#4 Family Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lone Pine Hotel 4*
Number of rooms: 90
Official Description (provided by the hotel):
Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort reopened its doors refreshed in design and facilities, but still infused with the same colonial spirit and idyllic charm that has made it one of Penang's legendary hotels. ... more   less 
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Also Known As:
Lone Pine Batu Ferringhi
Hotel Lone Pine
Lone Pine Hotel Penang/Batu Ferringhi

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