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“Nice Hotel” 5 of 5 bubbles
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
Ranked #3 of 12 Hotels in Batu Ferringhi
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice Hotel”
5 of 5 bubbles Reviewed June 23, 2010

Our stay at the Royal hotel was very pleasant. The staff were very nice and friendly. I like the snake show every Saturday. We have been upgraded for a nicer room with sea view which was nice of them to offer. The only thing is the drinks and food a bit pricey!! Its a very clean hotel, I recommend the Park Royal in Penang. Me and my husband really enjoyed our stay there.

  • Stayed June 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Nora79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRPEN, Executive Assistant Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, July 3, 2010
Dear Guests

Warm greetings from PARKROYAL Penang!

Thank you for your recent stay with us. We also appreciate that you have shared your experiences here on TripAdvisor and given us such a great rating. We are glad that you and your husband “really enjoyed your stay” with us. Thank you for your recommendations.

We are grateful for your positive comments about our staff team and are especially pleased to learn that you enjoyed our famous “Snake Show”.

It is true that outside our hotel you can find cheaper food and drinks, but our offerings come only after we meet the strict standards imposed by various authorities.

You will be interested to know that we even receive inspection teams from as far away as the UK! They check we are offering travelers only the best quality and meeting the high standards you will not find outside the hotel at less regulated operators.

We trust that your onward journey was a good one. It will be our pleasure to welcome you back to PARKROYAL Penang. We hope to see you again very soon.

Yours Sincerely

Richard Murphy
Executive Assistant Manager
PARKROYAL Penang
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2,349 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (559)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sydney
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 16, 2010

We were deciding between staying at the Rasa Sayang or the Parkoyal and decided on the Parkroyal because online the photos of the rooms and facilities looked great. Unfortunately the hotel didn't live up to expectations at all.

We booked the Lanai Suite, which was not what you could describe as cheap - about AU$300 a night. When we arrived at our room, we found a dark, damp room in need of a renovation that looked nothing like what we'd seen online. I visited reception and asked to be moved to another Lanai suite and we were shown a room that was marginally better so decided to move. Once again, the room was in need of a refurbishment, very worn and quite dark - you couldn't use the main bedroom during the day without turning the lights on.

The food in the hotel was average, buffet breakfast was quite good, but lunch and dinner seemed to be quite tasteless and oily but we perservered out of convenience due to travelling with an infant.

The service at front desk was difficult, staff did not speak the best English and didn't seem to understand some of the requests. Housekeeping on the other hand were very friendly and always did a good job of making up the room. The spa was the highlight of our stay, friendly staff, reasonably priced treatments and nice facilities. The gym was also pretty well equipped.

Overall, I wouldn't stay here again unless a major refurbishment was completed. For the money we spent on food and accommodation I don't feel it was very good value compared to other places we have stayed at.

  • Stayed April 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ness_st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, June 24, 2010
Dear Guest,

Thank you very much for your feedbacks which I have taken with great concern, as it is only through your positive criticism that we can improve our services befitted to all our guests and your goodself.
I sincerely apologise if we have fail in our service delivery; I have personally review with my Team your comments and you can rest assure no stone shall be left unturned to assure that we correct where necessary and assure we create a memorable hotel experiences for all our guests.
I do sincerely hope you will give us another opportunity to serve you again in a near future. Please do contact me , I will personally ensure that you have a wonderful stay with great memorable hotel experiences.

Have a fantastic day.
Very sincerely

Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
120 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 bubbles Reviewed June 7, 2010

Comfortable well A/Cd rooms. Pleasant pool and lovely gardens.
Helpful Staff.
Brilliant breakfast - could not fault it. Eat as much as you like and choice was excellent.

  • Stayed May 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Shliben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 6, 2010

Cannot fault the hotel. Staff were great and so helpful. Our flight out of Penang was delayed and although we were unable to have the room for as lonng as we needed it as the hotel was very busy, they allowed us to stay in it until 2pm instead of 12 noon. A big help.
Buffet breakfast was the best and I can definitely recommend the seafood buffet on Saturday night. Definitely as good as the Raffles in Singapore which has been my favourite for a few years now.
The room was facing the hills but mattered not aswe did not spend much time in the room...only for sleeping. One thing to be aware of which we were disturbed by at first, but which we did eventually sleep through, was the calling to Mecca or whatever they were doing, at a nearby mosque. At 5-5.30am it was not welcome!!!
The bedroom was large and very comfortable and clean and the staff very good and helpful. We ate at the restaurant and the pool cafe...both excellent. Internet is 10rm per 30 mins. The kids club looked good and the kids seemed to be enjoying it. We spent a lot of time around the pool in the shade and loved the beautiful surroundings. The beach was at the edge of the grounds but a warning that there were stingers or something in the sea put us off swimming. The sports on the beach did not bother us atall.
The sun set at night was superb.
Local bus outside the hotel for 2rms to the main town in a/c went every 15 mins. We usually got a taxi back as we were tired!!! That was usually 30 - 35 rm.
In all, this was one of the nicest hotels we have stayed in and we have certainly done our share!!!
Boondy

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank boondy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 2, 2010

A hotel in excellent location with beautiful pools and most enjoyable buffet breakfast. Friendlly staff always ready to offer assistance. Without the awful incident experienced in the privately run souvenir shop, we will recommend Parkroyal to anyone without hesitation.

Stayed May 2010, traveled as a couple
Helpful?
2 Thank May038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, June 4, 2010
Dear Guests,

Thank you very much for your kind comments and recommendation.
Once again, I sincerely apologise for the poor behavior of the shop tenant to whom we have shared your legitimate dissatisfaction, after our discussion on that day in the lobby to see an immediate improvement.
On their behalf once again please accept our sincere apologies.

We look forward to welcome you back in a not too distant future.
Have a fantastic week ahead.
Sincerely,

François Sigrist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 1, 2010

When we arrived at the hotel, we were so happy with the choice we made. The place was the most welcoming we had stayed at through our trip in Malaysia, and it smelled wonderful as we ventured through the hotel with the essential oils softly burning. We had a sea facing family room. which was perfect for us, roomy enough with everything you need and the bathroom was a good size and stocked with enough towels etc for the four of us, something that was a problem in previous hotels. The maid and house boys were all friendly and often close by if we needed anything (thanks for the cookies and fresh towels....we love you!) The location of the hotel was lovely... I have read complaints about noise from water sports etc, but my husband and I quite enjoyed sitting on the balcony with a drink at the end of the day watching the parasailers drift around.... we loved it!!! There are lots of restaurants close by, and the market stalls open everynight just out the front. The local bus stops just outside too and is very cheap and a good way to get around... we caught it a few times to go to the big shopping malls and cinemas. The children aged 7 & 9 enjoyed the kids club and the pool area and chatting and playing with the lifeguards who are all very friendly and eager to help. I felt like there was everything we needed to all have the best trip ever... my husband and I were able to have time together and dinner alone thanks to the kids club and we were able to enjoy ourselves as a family too with everything being offered at our door step.... We were truly able to unwind!!!! My husband is still working off the pancakes which the lovely lady cooked fresh for him every morning ..... well stocked buffett... well done to all staff your all so wonderful!!! x ps I bought the oils and a burner from the spa just so I could relive a little of the park royal experience.

  • Stayed March 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 8noodle8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 27, 2010

We stayed here as part of our silver wedding anniversary the Hotel is in a surperb location and is so clean The staff made our holiday for us they were so helpful and attentive our room was immaculate and the breakfast is the best we have ever had anywhere in the world. we would certainly recommend thus hotel to friends and family and would love to return some day The Bus service was ecvellent and to get on and off from outsdie the hotel is a bonus but all the people are so friendly it was wonderful all of it Thank you all the staff at the Parkoyal

  • Stayed May 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank yorkshireizzywizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Property: PARKROYAL Penang Resort, Malaysia
Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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