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“Great pool for day-pass guests”

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PARKROYAL Penang Resort, Malaysia
Ranked #4 of 10 Hotels in Batu Ferringhi
Reviewed May 7, 2014

Park Royal have a great deal for anyone wanting to spend the day around their pool. It costs (for a couple) RM101.20 which includes RM46 credit towards food and RM20 deposit which is returned when you take back the towels. Opens around 10:30AM.

The pool is good with plenty of shade and in-pool seating areas. There is a bar service to bring your drinks and the Cool Bananas do some great snacks and lunches.

There is also a spa, massage and ayurvedic treatment on site..

  • Stayed: May 2014, traveled as a couple
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3  Thank Packidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear Packidge,
It is so nice to read you message and know that you had a great time with us as a daily pool member.
Thank you very much for sharing and we we look forward to welcome you back to PARKROYAL Penang Resort in a near future.
Have a wonderful weekend ahead.
Very sincerely,
Francois

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1,207 - 1,213 of 2,543 reviews

Reviewed May 7, 2014

We arrived after a long flight to be greeted with a warm smile, lovely cold drink and a refreshing towel whilst being checked in very efficiently. On entering our room I was disappointed at the location and generally shabby interior, I had been in contact with the hotel as i had booked this a good year in advance and requested a good seaview room and the room was not what i had expected. This was addresssed quicky by the hotel manager and we were moved to a much nicer room with a lovely balconey with seaview. Breakfast choice was vast and although i dont normally do breakfast found i was trying something different everyday ! The pool area was lovely leading down to the beach with plenty of space without being on top of people, the pool was very warm , the only thing that was annoying was the amount of people with young children in the pool, considering there is a very good childrens pool why werent they using it ? This did appear to more of a family hotel rather than couples due to the amount of children which was frustrating !
We only ate at the hotel at breakfast as there was so much choice outside the hotel at a much cheaper price and felt like we were out enjoying real streetfood.
The staff were generally very friendly and helpful. We spent our evenings out and organised our own trips out and about which was very easy with local buses operating from outside the hotel. Overall a good hotel, great location, would recommend if you like a good ,clean base to stay at.

Room Tip: Book a room 4th floor or higher for a lovely seaview !
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  • Stayed: February 2014, traveled as a couple
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1  Thank robertoswedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear robertoswedding ,
We were very pleased to read your kind message and happy to know that you enjoyed our Associates services, our facilities and breakfast selection where we always try to keep a large selection to please every taste.
I regret the disturbances in the pool with the children, we do try to advise Parents to use the children pool for games and children activities and rest assure we will continue to improve on that matter, sincere apologies for any discomfort caused.
Once again a very big thank you for your generous feedbacks on our Associates and very kind recommendation of PARKROYAL Penang Resort, greatly appreciated!
Have a wonderful time ahead.
Very sincerely,
Francois

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Reviewed May 6, 2014

Parkroyal Penang second time visitor, just stayed for 10 days. Honestly can't say a good word about the buffet breakfast. Kids refused to eat it, last 2 days even the fruit was that bad I couldn't eat it. No variety and way too many egg products, poached, fried, boiled, omelette, scrambled, quiche etc etc I counted 7. Save your money and walk down the road for a decent breakfast.

Loud music every night so don't expect sleep before 11pm. We had the joy of an outside wedding reception during our stay which played really loud music that you had to turn the TV up loud just to hear it. Made for grumpy kids the next day due to not enough sleep.

Rooms are a good size and well appointed, thou the pillows are way too hard even the foam ones. Great position and great pools.

Need to police the no smoking in rooms as you can smell smoke coming from rooms when walking down the corridors.

  • Stayed: April 2014, traveled with family
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5  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear Michael H,
First of all thank you for sharing with us here on TripAdvisor and do sincerely regret any discomfort caused. I do, however, regret very much not been able to meet you during your 10 days stay with us or for you not to inform us immediately in regards of our breakfast as it is very difficult once you left for us to understand what really happened and to give us a chance to improve immediately.
We generally receive many positive comments about our large food offering for our breakfast with local and western selection; As well our chef is always very happy to offer special request and also can propose a good variety of special food for special diet or some with allergies; again once we know if we fail or if guests have some preference we will try our best if we can to adjust and provide. I am sincerely very sorry you did not highlighted it your preference while with us.

In regards of your room, we believe you were on the second floor, not knowing your name difficult to assure I am correct here and from that floor music can‘t be heard but again if notified on the spot, we would have more than gladly assist you to ensure that you have memorable and enjoyable time with us.
Allow me to remind all our guests, we like to hear from you more particularly when you are at the Resort to enable us to correct and improve if possible. We are not perfect but we do try hard to be better day after day.

For the non smoking in room policy, yes we do try our very best to maintain strict non smoking in the rooms but very regrettably as much as we would like, we can’t control all customers; however situation is much under control and we keep doing our best to improve.

Thank you once again for sharing and hope you will give us another opportunity to be of service to you and share with us your preference to assure you a more memorable hotel experience in future.
Very sincerely,

Francois

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Reviewed May 5, 2014

Fabulous two week stay at Parkroyal, Penang, sun sea, beaches and sightseeing around island. Staff of a very high professional standard that made holiday even better. All staff so helpful, nothing too much trouble day or night and always with a smile. :-). Cleanliness of a very high standard and room amazing with extra little touches like bathrobes and slippers. Sunset Bar the place to be as after only a few days staff knew what you liked as did breakfast staff. Choice of food at breakfast wide and varied. Pool and gardens kept very clean and tidy. Battu Feringhi offers many eating places and street markets to be enjoyed. Highly recommend stay at this hotel and will definitely be returning!! :-) :-)

  • Stayed: April 2014, traveled as a couple
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Thank Lynip2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear Lynip2014,
What can I say other than THANK YOU VERY MUCH for your kind words! It is so nice to hear positive feedback and know we are achieving our goal. Thank you , thank you , thank you!

With my Team I look forward to welcome you back soon at PARKROYAL Penang Resort and have a fantastic day ahead.
Very sincerely,

Francois

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Reviewed May 5, 2014 via mobile

Booked 2 nights for family cum friends holidays with 2 toddlers. We had an amazing time! The pools were very big which comes with slides, our kids enjoyed the time very much. The hotel tho a bit old, it is very well maintained, staff are very friendly, and helpful. Breakfast spread was amazing, lotsa choices, and very yummzzz! We will definitely come back!

Stayed: May 2014
Thank ivysoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear ivysoh,
It is so nice to read your feedback and have shared your comments to the whole Team, you should see their smiles on their faces which turn for all of them as real sunshine when informed about your message.
Thank you so much once again, it is really nice to know we made some one time with us Special and do sincerely hope to welcome you back to PARKROYAL Penang Resort. And thank you for your generous recommendation.
Have a fantastic time ahead.
Very sincerely,

François

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Reviewed May 4, 2014

If you are someone like me who has been traveling through the best Asian resorts, you might get a first impression that the facilities (mainly the lobby and colors of the building) look a bit dated and old; however, once you pass that and get over those details you will find several positive things about this place.

The Staff is super friendly and the service is very good.
The area around the pool is very nice, relaxing, and the atmosphere is very good overall.
The rooms are clean and the AC works well (which is not always the case in resorts).
The area around has lots of great food around that will satisfy anyone... Penang food proved to be simply great.

I can honestly, with the small caveat at the start, recommend this resort to anyone.

Room Tip: Choose a beach view room on the top floors.
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  • Stayed: May 2014, traveled as a couple
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Thank Chakib_AbiSaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear Chakib_AbiSaab,
Thank you so much for your kind and generous comments and feedbacks, sincerely greatly appreciated!
It is absolutely great to read about your satisfaction about our Associates and your great experiences staying while staying with us at PARKROYAL Penang Resort.
Thank you once, again, very much and we all look forward to welcome you back in Penang and wish you in meantime a fantastic time ahead.
Very sincerely,
Francois

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Reviewed May 4, 2014

Although Batu Ferringhi is the busiest strip on the Island, Parkroyal Resort Penang is one of the best places for travellers, who are looking for sun, beaches and nature. Don't miss the beautiful garden and be pampered by an excellent Hospitality.

Room Tip: Rooms between middle and East Wing are quieter
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  • Stayed: March 2014, traveled with family
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Thank Eddie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this reviewResponded May 8, 2014

Dear Eddie G,
Thank you very much for your kind comments and nice recommendation, sincerely greatly appreciated!
It is really nice to hear from our guests we have succeeded in providing Excellent Hospitality at PARKROYAL Penang Resort.
I will surely share those comments with my Team and will come as a great motivation.
A VERY BIG THANK YOU!
Have a wonderful time ahead.
Very sincerely,
Francois

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
Price Range: $86 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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