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“Lovely hotel to re-visit”

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PARKROYAL Penang Resort, Malaysia
Ranked #4 of 11 Hotels in Batu Ferringhi
Certificate of Excellence
Monmouth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely hotel to re-visit”
Reviewed January 24, 2014

Having stayed in this hotel at some time in January or February each year over the last seventeen years, it is always a great joy to return once again. During these years we have seen many significant changes and improvements, but the unchanging quality is the overall calibre of the staff at all levels and in all departments/disciplines. What is particularly interesting is that we are not alone in returning the way we do!. There is a substantial core of returnees year on year on year - can we all be wrong?

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Colin522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 29, 2014
Dear Colin522,

Always very, very nice to be reviewed by our returnees and see you coming back year after year; it show that we are doing something right but we will not stop there and continue to improve where ever we can to make your stay memorable one! Thank you for making PARKROYAL Penang Resort your second home, we are very honour and proud to have you with us.
I wish you and family a very happy Chinese New Year, Gong XI Fa Cai!

Very sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,418 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (578)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Portuguese first
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  • Swedish first
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English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 23, 2014 via mobile

Stayed at the Parkroyal for 7 days in January 2014, have to say the resort represents value for money as is the food quality and friendly service of staff which we encountered. The resort is easy walking to local shops and night markets, particularly the local nightly food hall which is OUTSTANDING - the resort is well positioned with easy bus trip to Georgetown centre for shopping (we hired scooters for 30 ringgit per day to get about).
All in all the Parkroyal is well worth the stay - hope this was helpful...

Stayed January 2014, traveled with friends
Helpful?
3 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 29, 2014
Dear John B,
Honestly so so pleased to read your nice and kind comments, a real motivation for all of us here at the Resort to work even harder to serve all our guests better to provide memorable hotel experience.
We all look forward to welcome you back to PARKROYAL Penang Resort soon.

I wish you and family a very happy Chinese New Year, Gong XI Fa Cai!
Very sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 20, 2014 via mobile

We stayed here for 8 nights, originally we were booked into a family room but the room was way to small for 2 adults and 2 kids. We ended up upgrading which was much better with way more room. The pool area was great and the kids and husband loved the slides. The breakfast was lovely with lots of options however the other meals were average, nothing special. Kids club was good however it would be better if they could venture out of the club room with the kids a bit not just stay indoors. We did enjoy our stay.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gijojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 23, 2014
Dear Gijojo,
It is so nice to read your kind message and see that you had a memorable time with us enjoying our breakfast and its varieties.
In regards of our children club I am pleased to let you know we have implemented since last two weeks new outdoor activities for the children which have been very popular. Thank you for highlighting this issue as we love to ensure the children have a great time while at the club to enable also the Parents to have a little free and relax time as well.
I wish you a wonderful day.
Very sincerely,

Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lennox Head, Australia
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 17, 2014

This hotel has a great location, great pool area with food and services being absolutely fine for the average traveler paying a 3 star price but getting 4 star quality.
A previous stay provided dismal Wifi services but i am delighted to say that this problem is now non existent. I was able to facetime from room, pool and foyer area without any issues what so ever. Well done to management for attending to this increasingly important aspect required for today's travelers' needs. Mini ipads and Ipads have become essentials along with the passport, as at every airport all people, not just the business people, are connecting constantly. Hotels which still charge for wifi will go bankrupt as connectivity is very important. Staff were polite and check in procedures were streamlined with individual care and welcome drink plus scented towel adding a pleasant personal touch. Room was spotless and ocean view quite impressive. Great for couples or families as 2 pools allow for enjoyment for all age groups. Recommended.

Room Tip: Ask for a balcony, great for a few cheeky Heinekens before dinner!
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 4thtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 23, 2014
Dear 4thtime,
It is really nice to get continuous positive comments from our returnees, really nice to know we keep creating memorable hotel experiences!
Yes we have been working hard and invested heavily to assure that our wifi is available throughout the Resort and at the beach front, we still do not have the easy connection that big cities have like Singapore or others but we do hope that better and faster connectivity will be available soon at the beach side.
Thank you for your kind recommendation of PARKROYAL Penang Resort, sincerely greatly appreciated!
Have a a fantastic week ahead.
Very sincerely,

Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
72 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 17, 2014

The start of our 6 day visit was not good. We'd travelled from Kuala Lumpur to Butterworth by the overnight train, caught the ferry and had been promised a car to meet us at 6.00am at the ferry. No car and a phone call to the hotel indicated they'd forgotten us! Interesting that they could have sent a car to the airport but not to the ferry terminal! We eventually squashed all 4 of us plus luggage into a budget taxi and arrived at the hotel with rooms ready (at 7am), a welcome relief and from then on, no complaints. The hotel is a little jaded in places. Our room was clean and a decent size. I cannot relate to the other review of dirty and smelly rooms infested with insects and regards to swine flu... since incubation is 1-7 days, the disease may well have occured prior to staying at the hotel and I think it unfair to infer the hotel was to blame, especially as transmission generally is with exposure to pigs...less likely in this Muslim country. All the staff were friendly and helpful. The pool area was excellent with plenty of sunbeds and shade. The buffet breakfast did provide a reasonable selection but the dining area was frequently a bit overcrowded so tables were quickly provided outside on the grass which was good, providing there was no rain! The night markets were just outside the hotel and a short stroll to cheap and varied 'street' food (Long Beach being my favourite). Use the buses that pass by and a boat to get to Monkey Beach, (much cheaper than a tour) especially if you are a party of 3 or 4. We had a sea facing room but that didn't get us a sea view as palm trees blocked the vision, but I'd still prefer this to a room facing the street. The hotel has a self service laundry (includes washing liquid/powder) which is more expensive than those advertised along the street. However, I'd still prefer to control what I wash and dry as I am more likely to control the temperature and not risk any shrinkage of clothes.

Room Tip: A sea facing room will eliminate any traffic noise but need to higher level than 3rd floor to sess t...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lloyd055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 23, 2014
Dear Lloyd055,
First of all, please accept once again our sincere apologies for the transfer issue, most unfortunate!
I am glad that you found our Resort clean and well maintained as well as our friendly Associates which is very reassuring after some comments. Thank you for helping us to correct it, greatly appreciated!
We look forward to welcome you back to PARKROYAL Penang Resort in a not too distant future.
In meantime we wish you a wonderful time ahead.
Very sincerely,
Francois
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Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 17, 2014

Very nice location but the hotel is tired, old and run down - the pool area is very nice even if the pool lounges are hard and a bit uncomfortable.
Rooms are small and noisy as well, the music from the bar in the lobby is so loud its hard to sleep, and then the noise from the road will wake you up when you do get to sleep.
Price is no guide to quality as the rooms are expensive, as is the food which is not that exciting - almost all guests eat out at night. They ran out of chocolate for making drinks today!
Ive travelled widely for 30 years and there are hotels I return to, but this is not one.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller2761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 23, 2014
Dear Traveller2761,

Thank you for your comments and you can rest assure that I will personally review with my Team the issues you faced particularly with the drink and will assure it will be rectified promptly. I will review with our Executive Chef our food offering and regret not having the opportunity to discuss with you on your expectations to assure we could provide them.
We are in process to review our room and facilities to assure constant improvement for our guests comfort.
Thank you once again for sharing and look forward to welcome you back and assure you a more enjoyable stay with us and prove to you those experience were only accidents and not the regular standard of the Resort. I sincerely regret that we did not had the opportunity to meet and give us a chance to rectify and improve where ever we could a the time while staying with us to assure you more positive experiences.
Have a lovely day.
Very sincerely,
Francois
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Johor Bahru, Malaysia
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 16, 2014

"I am here now, traveling with family enjoying vacation....very impressed with nice and friendly staff especially reception staff Mr Halikuz". The Bellboys very quick and very professional.... we went for a swim in the morning over looking the beach, something that will stay with me... I am looking forward to stay again here in future vacation....

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuthaanSubra88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, January 23, 2014
Dear SuthaanSubra88,
It is so nice to be upgraded to Heaven ! We are so pleased we achieved our goal to create memorable hotel experiences for you and you can be assured that your kind comments of our Associates will be pass to them and will surely come as a great moral booster to all of them including me !
Thank you so so much for your real nice comments and look forward to welcome you back to PARKROYAL Penang Resort in a near future.
Have an outstanding week.
Very sincerely,

Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Property: PARKROYAL Penang Resort, Malaysia
Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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