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“Another wonderful stay!” 5 of 5 stars
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
4.0 of 5 Hotel   |   | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #3 of 12 Hotels in Batu Ferringhi
Certificate of Excellence
Manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Another wonderful stay!”
5 of 5 stars Reviewed September 29, 2013

This was my third time in the Parkroyal and once again I loved every second of my stay! The staff were friendly as always and the rooms were clean and spacious. There are two pools to accommodate families as well as allowing adults to take a break and relax. The hotel has also set up a great platform by the beach where we can enjoy the delicious bbq buffet while enjoying the sunset! In the evenings, it was wonderful to walk through the night market and walk away with some great bargains. Can't wait to come back!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Donna M ,

How nice to get such feedback particularly knowing you are a returnee, your kind comments have even more weight as it is a sign hopefully we are doing it right!
I am so pleased you also enjoyed our famous beach front outlets with its superb sunset view and great Barbecue.
We all look forward to welcome you back to PARKROYAL Penang Resort and please do not hesitate to contact me personally.
Have a wonderful day ahead.
Very sincerely,

François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,098 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (503)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong, China
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 28, 2013

Although the hotel is showing signs of age, the public areas are well maintained, open to the beach and ocean so our stay was very pleasant. The rooms though need a round of renovation, which explains the regular "special deals" online, but I didn't mind the spartan look in the 80s (or 90s) style. It was very comfortable. The service was attentive.

If you like seafood, there is a fantastic seafood restaurant (Chinese style) 5 minutes walk along the beach.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Chuchatchat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Chuchatchat,

I am very pleased to read your positive feedbacks and am delighted to know you had a good time and our Team was attentive to your needs.
We look forward to welcome you back in PARKROYAL Penang Resort in a not too distant future.
THANK YOU SO MUCH!
Have a fantastic time ahead.
Sincerely,
François
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hervey Bay, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 27, 2013

From the minute we stepped into the Parkroyal we were treated as valued guests. We were delighted with the sincere welcome from Richard and Nan, and were grateful for the early check-in to our rooms (Grand Deluxe Seaview rooms on 6th + 7th Floor).
The rooms were spacious, spotlessly clean and very well presented with fantastic views over the beach & sea.
Airconditioning was super quiet. The bathroom was very well set out, plenty of nice complimentary toiletries including toothbrushes, combs, nail files etc. Sewing kit also provided. The king size bed was so comfortable, pillows good also. Safe was big enough for a couple of ipads, wallets, passports etc with a lockable drawer located on shelf under safe - big enough to lock away a laptop etc.
The housekeeping staff were very friendly, always giving us a smile and greeting when passing in corridor. (It was only some of the other guests that did not smile or offer a friendly greeting when sharing the lift etc as is often the case.)
Housekeeping staff delivered tasty homestyle baked cookies each afternoon, checking with us daily if we were happy with everything in our room and inquiring if we needed any extra coffee, tea, bottled water, toiletries etc. Nothing was ever too much bother for them.
This high level of service was evident throughout the Hotel.
The breakfast buffet provided an excellent variety of foods to satisfy all tastes. Breakfast staff also very friendly and courteous and very efficient in clearing and cleaning newly vacated tables. Plenty of seating and table availability, never had to queue up for food.
Cool Bananas Cafe at the Hotel was a top place for lunch, huge helpings and icy cold drinks. Prices were great also. Great value for money.
Pool sparkling clean, and Hotel grounds very well maintained and presented. Heaps of empty sun lounge chairs available around the Hotel grounds everyday, both in the sun and shade. No towels draped across empty chairs all day like many other Hotels.
Night markets start out the front of Hotel and extend approximately a kilometre or so. Mini mart x 2 and money changer directly across the road. Long Beach Food Hall easy stroll away.
Hotel has a tour desk located near entrance door in lobby where tours, drivers , taxis etc can be organised for you. We did a couple of day tours and were delighted with our driver (Thompson - "Tom"). Great bloke.
The Hotel has its own shuttle bus into Georgetown several times a day (RM10 each way pp) which we used several times with a choice of pick up times for return journey back to Hotel. I well recommend this service.
This was our 6th trip to Batu Ferringhi and we had always stayed at the Golden Sands previously. Due to noisy unruly kids at the Golden Sands Hotel on our previous 2 visits we decided to try the Parkroyal this time.
Boy, we are so glad we did as the Parkroyal went above and beyond our expectations and a better hotel would be hard to find.
The hotel is quiet, in a great location, lovely well set out rooms, staff are friendly, courteous and very helpful.
What an absolute gem!!!!!!

Room Tip: Grand Deluxe balcony rooms (seaview) highly recommended. We stayed on 6th Floor and friends on 7th f...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Dingopupsherveybay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Dingopupsherveybay,

How nice to receive such a nice feedback. I am so pleased to know our Team was found to be friendly and attentive which is very reassuring to know. We will continue to work harder and perform our task the best we can to ensure our guests’ total satisfaction.
We all look forward to welcome you back to PARKROYAL Penang Resort in a near future.
Have an outstanding day.
Very sincerely,

François
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 26, 2013

Room was great, clean and spacious, staff were very lovely, pools are beautiful, buffet was excellent. Overall A++
highly recommended especially for people with young kids!! Forgot to mention the kids club... The kids had the best time!

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Balbul28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Balbul28,
Thank you so, so much for sharing your positive and very kind feedbacks and it is very reassuring to know we are doing it right at PARKROYAL Penang Resort. The Team is so happy to have seen your generous comments, a real boost of moral well needed!!
Have a most wonderful time ahead.
Very sincerely,

François
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks
Level Contributor
119 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed September 26, 2013

We stayed here 3 years ago and this time I upgraded to a Palm View Suite as this was our 40th wedding anniversary and we were knocked out by the size of the lounge and bedroom.
Staff were so attentive, especially Ivy on reception and Anna in the lounge. They made feel so special. On our anniversary day we were sitting on our veranda when I heard a knock from the inside of the veranda doors. Thinking that it was room service I opened the doors and was delighted to see Anna and 2 of her colleagues bringing us champagne, a dozen helium balloons, roses, decorated cup cakes and a card signed by the staff.So sweet.

Breakfast is in a non-a/c area but overhead fans help. Likewise the lounge is open to the elements so relies on fans.

The location is good, right in the middle of things. A laundry and mini mall over the road, restaurants to the left and the right.

OK we enjoyed the Rasa Sayang when we visited in 2007, but the Park Royal is close enough and is better value for money too.

The only downside is that there is no Club Lounge but we thoroughly enjoyed our stay.

Room Tip: Ask for a deluxe sea facing room or a suite, depending on your budget.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mjw44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear mjw44,

Thank you for your nice and positive comments particularly for Ivy and Anna to who I have already shared with and you should have seen the smile on their face, very rewarding!
THANK YOU, THANK YOU and THANK YOU for your great support toward PARKROYAL Penang Resort, greatly appreciated and a real sense of motivation to all of us at the Resort. THANK YOU!!
Have a beautiful day.
Very sincerely,

François
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 26, 2013 via mobile

My wife and 13yr old son recently spent 4 nights here and enjoyed the experience. The staff were excellent right across the board and couldn't be faulted. The check in process was seamless and pleasant with a warm welcome and cold drink. The location is great with the night markets right outside the door. We picked up some bargains there.

If I had any criticism it would be that the rooms are getting a little tired and could do with upgrading. Also the early morning call to prayer at the mosque next door can be a little loud for some.

This hotel is about 45min from airport and costs approx 70RM by taxi.

Overall had a nice stay and thank you to the very accommodating staff.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, October 2, 2013
Dear Jason B,
With my Team, I sincerely appreciate your wonderful review! I am very positive, your review will increase our Associates' morale tremendously. We surely had a good time serving you and your family and we all look forward to welcome you back to PARKROYAL Penang Resort in a not too distant future.
Have an outstanding time ahead.
Very sincerely,

Francois
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 24, 2013

We stayed in this place about 7-8 years ago when it was lovely without the current poor quality market lmost outside the entrance. I am all for local markets/stalls but not on the door step of a 4 star hotel with scares like - 'watch out for snatch thieves and unsavoury characters etc...'
During our 2 nights stay there , early September 2013, we were given a damp and mouldy room ( mould was growing on the net curtain) on arrival which we turned down. The next room though did not smell of damp was cramped and shabby including the bedding. It appears nothing has been maintained/refurbished in the intervening years. Everything looks shabby.
The breakfast area is dirty. Birds flying into the dining area and bird dirt on chairs were not cleaned. Very dissappointed indeed! Needs mega upgrading. Will not stay there again.
We were however very pleased with the tour of the Island . The driver and guide were excellent. They dropped us off at the airport because of the Friday traffic and saved us stress and extra cost - a nice touch. The helping of food is huge. the baguette and chips for our journey was too much for 2 people!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank CAA38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, September 26, 2013
Dear CAA38 ,

I am terribly sorry you did not like Penang and that our island changed not to your expectation.
Yes the market is not always to my personal liking but it is to most tourist and local who like to come for a good bargain. The market has been there for the past 14 years now and became a real attraction to Ferringhi Beach area in the evening.
I am pleased to say that so far we had very little incident at the Beach side in term of snatch thief, but this is also a global issue not only to Penang in all fairness. Police is alert and we have regular meeting with the authorities to ensure Penang and Ferringhi beach area remain a safe and pleasant place for all tourist and local alike.
I sincerely regret that we did not had the opportunity to meet while staying with us and understand how we could have made your stay a much more pleasant experience.
As I always say to all our guests I meet and talk to, if there is any issue and there will be as we are a people to people business, incident occur not we want them but it happen, as soon as we are inform we will ensure to do our best to rectify and make the guests stay a pleasant and enjoyable one. Highlighting after you departed it become real difficult for us to make it right for you and no one win, sadly! Again our aim is our guests’ satisfaction and pleasant experience while staying with us.
However I am glad you enjoyed our food quality and quantity for which we are known for.
I do sincerely hope you will give another opportunity to redeem ourselves and prove to you we are better than that!

Have a wonderful day
Very sincerely,
François
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Property: PARKROYAL Penang Resort, Malaysia
Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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