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“Great hotel” 4 of 5 stars
Review of PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
4.0 of 5 Hotel   |   | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia   |  
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Ranked #3 of 12 Hotels in Batu Ferringhi
Certificate of Excellence
Perth, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel”
4 of 5 stars Reviewed November 15, 2012 via mobile

We recently stayed at the Parkroyal for 9 nights - deluxe ocean view room. Apart from the chaotic check in - lots of people arrived all at one on a public holiday - we had no complaints! The bed was massive - nearly two queens!! The hotel is in a great location with lots of restaurants near by with amazing food (especially Indian and Malay - but also western options). The local street is very quiet during the day but at night comes alive with market stalls selling fake bags/sunglasses/clothes etc. The hotel is located on a lovely beach - recommend requesting to have breakfast in the garden for the view. Maid service was great and very friendly. Free wifi was great. Loved hanging out by the pool - heaps of sun beds, great pool side snacks (massive serving sizes) and loved the frozen mango juices. We old definitely go back. Had a great time!

Stayed November 2012, traveled as a couple
Helpful?
2 Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 27, 2012
Dear Caroline D,
I am so please to read your kind comments most encouraging to me and my Team as some time we really feel down but thank you so much for sharing your kind and generous comment swith all of us; greatly and sincerely very much appreciated.
We all look forward to welcome you back in a not too distant future.
Have a wonderful, wonderful day.
Very sincerely,

Francois
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,098 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (503)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Harvey WA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 14, 2012

Just returned home after spending 8 nights with husband and friends at Park Royal Hotel (Penang). Husband was dragged along most reluctantly, so keen for him to have a good experience. Holiday was a package deal with Singapore airlines, so wasn't sure what to expect. Well! We had a FASTASTIC time! We found the staff to be courteous, polite and very helpful; the buffet breakfast excellent; bedrooms clean, quiet (especially the aircon); loved the pool area; and service wonderful. For what we paid, I kept thinking that someone gave us the wrong price - it just seemed too cheap! Anyone who didn't like staying the Parkroyal, wouldn't be happy wherever they stayed. We'll be back and yes, my husband really enjoyed himself - especially the entertainment and music each everning.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank LeahMyalupWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear LeahMyalupWA,
THANK YOU, THANK YOU, THANK YOU. So glad you really enjoyed and had a good time with us as mentioned earlier sometime when we read feedbacks we get very confused. Your kind comments give us a great boost of moral to the Team and I to perform our duty better and of higher standard. Thank you once again so much
Have a fantastic day.
Very sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
penang
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 13, 2012

had a short getaway stay at the hotel during weekend in october,. luxury hotel environment and room . not much delay during check in . comfortable room . nice view of pool . nice beach( unable to enjoy beach due to raining day) . had sea food buffet in hotel , nice food and services provided. also had a walk along the night market / stalls along batu ferringhi . variety of stuff for shopping but need bargaining for good price.Our room included breakfast however we woke up late and had it in a rush .Would recommand for traveller to enjoy the breakfast early as the cafe is near to the beach with a good morning breeze.

Room Tip: choose room higher floor better view. other wise all the room are comfortable and clean
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank jackson_kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear jackson_kong,

I am so pleased to read your message and to get such nice feedback, always truly appreciated by all of us at the Resort.
We all look forward to welcome you back in a near future and offer you another memorable hotel experiences.
Have a lovely day ahead.
Very sincerely,

Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trondheim, Norway
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 13, 2012

Spent 5 days in this hotel for vacation. Localization and outdoor amenities is really good, although the rooms are definitely up for need of refurbishment. Old carpets and interior.
Breakfast isn't fantastic, but it is ok. Staff is helpful, but very variable quality of how they threat you. Basically no view from the room that we had, which was a hill view. From the name I did not expect the view to be to great either...

Overall, considering the localization and nice pool area I can recommend this for families as well as couples.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Geir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear Geir S ,
It is very nice to read your positive feedback and your personal positive feelings about our property which reassure us that we are on the right track and push us to work harder and ensure to provide all our guests with memorable hotel experiences. we are pleased to let you know that we are presently in process to change our room flooring to wooden type and change all carpets through out the resort as well as many other improvement plan for next year.
Thank you very much for sharing and for your support, greatly appreciated!
Have a wonderful day
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 12, 2012

Going to Penang was a last minute decision. I was desiring for a beach location nearby and somewhere I could also explore and be a tourist. Since it has been more than 10 years I was last at Penang, I decided to book the Parkroyal Penang Resort as it was right on the beach. The rooms were quite pleasant and very resort style. The hotel ground is large enough for a lovely morning walk. I most enjoyed the morning experience of having breakfast right at the beach front. You could enjoy the sea view while having a leisurely breakfast and not have to get all hot and sticky at the beach.

The disadvantage about staying at Batu Ferringhi is that it is quite a distance from the city area where all the tourist sights and local food is mostly located. Taking the shuttle bus from the hotel cost quite a bit (which I wish it was free), and taxis in Penang is really expensive and you have to pay through your teeth. The reception was also really slow in processing our check-ins, but I suppose when you are overseas you just have to be patient.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank thegaltravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear thegaltravels,

Thank you very much for your kind comments. Always greatly appreciated to hear from our guests.
I am pleased to know you enjoy your stay with us and with my Team look forward to welcome you back in a near future.
In regards of the taxi fare, from the hotel all the fee are fixed to assure that there is no abuse and price list in placed a the front door and concierge to keep everyone informed. A 25 kilometres trip to down town will cost only RM30 or S$.13 approximately. We also have in front of the hotel the regular city bus going down town or to airport from RM2.70 only
I regret that you may have had difficulty with the transport cost and hope this additional information will helpful for a future visit.

Have a beautiful day.
Very sincerely,
Francois
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phan Thiet, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 11, 2012

We spent 3 nights at Parkroyal Penang. The atmosphere was lovey, the staff are amazing they look after my family very well and catered for our every need.Everything was incredibly perfect, from the room which featured a king size bed with two single beds for the kids in the same room (this perhaps the only negative thing...) but a big bathroom with an outdoor huge Jacuzzi which my kids enjoyed a lot, to the Kids club, swimming pools., The food from the poolside cafe was also excellent. we tasted any kind of food Malaysian and it was all about great and tasty one and overall guests support and service. One negative thing I've got to say is that WIFI is free of charge for only ONE device per room, meaning free for only one person. Overall, I would definitely recommend this resort and they truly do such a wonderful job in making every one of their guests comfortable and happy.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Marlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review, November 28, 2012
Dear Marlene S,
Your comments have certainly warmed our hearts and we are truly grateful for your kind words!
Thank you for your lovely review and we are honored that you have chosen to stay with us. It is our vision to create memorable hotel experiences to all our guests.
We look forward to welcoming you back to PARKROYAL Penang Resort soon.
Have an outstanding day.
Yours sincerely,
Francois
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 9, 2012 via mobile

This is a good value place to stay in Batu Ferringhi, great location near the night market and long beach cafe. Was nice and quite when we stayed there.

The hotel is in need of a renovation, very 80s... The rooms do need a makeover to bring them into this decade... but the rooms are clean and tidy. There are very limited tv channels (no hbo and not many English channels) and like alot of other people mentioned, the free wifi is unbearably slow.

The pool is fantastic, and the hotel breakfast buffet one of the best around

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Timothy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PARKROYAL Penang Resort, Malaysia

Property: PARKROYAL Penang Resort, Malaysia
Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Official Description (provided by the hotel):
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi

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