We spent a few nights at the Parkroyal in April 2011 and overall we were impressed. We have visited Langkawi twice and decided to spend a few nights in Penang at the end of our second trip, just to see something different. In all honesty, we weren't looking forward to leaving Langkawi and didn't expect Penang to be anywhere near as good but we really enjoyed it (infact we are planning our third trip next year, where we will spend a bit longer in Penang).
The rooms were great and although initially the rooms we were allocated weren't interconnecting (requirement for our family of 2 adults, 3 young children) it was rectified by the front office staff straight away. Check-in was a bit slow but the staff were very apologetic. The rooms were quite spacious and comfortable for hotel rooms and the decor was good.
The hotel facilities were great and we loved the location and agree with the other reviewers who recommended visiting the hawkers markets to eat and the night markets for shopping.
Overall we found the staff to be very customer service oriented and the facilities at the resort were great. Our children loved the waterslide and the variety of sports available at the pool. Buffet breakfast was fantastic with plenty of variety.
The hotel's General Manager obviously places huge emphasis on customer service and it really shows through the attitude of all staff.More
- Free Wifi
- Free Parking