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“Our favourite hotel in Asia” 5 of 5 bubbles
Review of Holiday Inn Resort Penang

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Holiday Inn Resort Penang
Ranked #4 of 12 Hotels in Batu Ferringhi
Certificate of Excellence
Toronto
Level Contributor
271 reviews
224 hotel reviews
common_n_hotel_reviews_1bd8 319 helpful votes
“Our favourite hotel in Asia”
5 of 5 bubbles Reviewed March 16, 2014

We have previously reviewed this hotel as this was our fourth stay here. We spent three lovely weeks in February at this resort in Batu Ferrenghi. We stayed in the tower with a balcony overlooking the sea and night market. We booked directly with the hotel for the long-stay rate. Their motto is "Welcome home" and we sure felt like that. It is a motto that the staff as a whole strive to meet. It is a feather in the management's cap that there is so little staff turnover. The staff is friendly, helpful, knowledgeable and competent. Breakfast is excellent (probably the best breakfast we had during our trip in Southeast Asia). Our room was clean, with a very good mattress and very quiet. The balcony was really nice to have. We did have a problem with the tub draining properly - a problem that was not resolved. As well the male bathroom by the pool was not well maintained or sanitized. These small problems were certainly overshadowed by the ambiance and quality of the hotel. It amazed us at how many people return to this hotel year after year. One 97 year old man has been coming there for over thirty years. Having been there many times we certainly can see why people return year after year - we certainly will. This hotel has excellent unlimited WiFi in the rooms and everywhere else - fast, strong signal and for as many electronic devices as you have. Or you can use the wired Lan in the room - all included in the room rate. The gym is well equipped and well used. As an added bonus every two weeks there is a cocktail meet and greet for long-stay customers!

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Canadian079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, March 27, 2014
Dear Canadian079,

Warmest greetings from the Holiday Inn Resort Penang.

Thank you for taking the time to share your feedback with us on Trip Advisor.
I am very pleased to learn that you and your family had a wonderful stay with us recently and that you enjoyed the resort’s products, facilities and services. It’s always a great pleasure reading a positive review from our valuable return guest.

Please accept our sincerest apologies for any discomfort resulting from the bath tub drainage in your room. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. I have shared your comments with the Director of Engineering and I am confident the necessary adjustments will be made. I have noted your concerns in regards to the cleanliness of the male bathroom at poolside, and have followed up accordingly with our Executive Housekeeper for further improvement and rectification to ensure that we maintain a high quality and standard to all of our guests.

Again, thank you for choosing the Holiday Inn Resort Penang as your home away from home. I certainly look forward to welcome you back at our resort on your next visit to Penang.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
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2,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (633)
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English first
Dublin, Ireland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

We stayed in the Holiday Inn in Penang for the 2nd time for 2 weeks in Feb. We knew it was a good hotel but imagine out surprise to find it had been upgraded, we did not expect this as it was lovely before. Now it was fantastic.
We had a room in the Tower Block as we like to have a balcony and that is hard to get in the Beach View Block. Our room was Mountain View, we were looking out at trees, boring you might think but no, we could see lovely yellow and blue birds also in the evening as we sat having a cool drink on the balcony we could see the monkeys. The room was great, very spacious, good bathroom and all the facilities you could want. We liked to watch the sun rise having out coffee in the bed in the morning. It was spotless clean, with a change of towels morning and evening, also a turn down serves, which made the room very welcoming at night. The WiFi was ok not the fastes but grand for emails and a few games, the best part about was it's free
The breakfast was stupendous, fresh fruit, cereal, yogurt, eastern dishes, an egg counter that did eggs any way you liked. Lovely selection of bread, pastries etc. You would be set up for the day after that breakfast. The staff were most helpful anticipating your every need. Liza and Fike were most helpful to us, also Maria Francisca Richa the PR lady could not do enough for us.
We had no problem getting sun beds to lazy in the sun all day, great pool. You could just stroll straight down to the beach and swim in the sea. The garden were lovely to sit in under the trees in the dappled sunshine when it was too hot to sit beside the pool.
The location of the hotel was great for all the night markets and the food halls, just out the door and walk through the stalls.
I cannot praise this hotel too much as we really enjoyed our stay immensely.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RoisinDubh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, March 27, 2014
Dear RoisinDubh,

Warm greetings from Holiday Inn Resort Penang.

I am happy to read your wonderful reviews about our resort and we greatly appreciate your compliments on our dedicated team especially to Liza, Fika and Maria for their contribution to make your stay experience so meaningful and memorable.

On behalf of the entire team, we certainly look forward to welcoming you back to have another wonderful experience with us in the near future.

Sincerely,

Jean-matthieu Beroujon
Executive Assistant Manager
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Yorkshire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 14, 2014

I agree with all other reviews, this is a super place to stay.

Only a few niggles re pool area. The pool butlers just sit there all day doing nothing, yet all around the pool it is filthy. I think it should be swept and washed much more frequently, I am walking in yesterdays cigarette ash and

Room Tip: Try tower room with sea view
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  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank langtoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, March 27, 2014
Dear langtoft,

Greetings from the Holiday Inn Resort Penang.

Thank you for taking the time to share your feedback with us on Trip Advisor.

It was a pleasure to read that you have enjoyed your stay with us.

I have noted your concerns in regards to the cleanliness of the pool area and have followed up accordingly with our recreation department for further improvement and rectification to ensure that we maintain a high quality and standard to all of our guests.

Thank you for staying with us and we look forward to welcoming you back to the Holiday Inn Resort Penang in the near future.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Just returned from 2 weeks stay here, we stayed on the 22nd floor in the Tower overlooking the hills - so quiet and great views. The room was really spacious as was the bathroom and all kept spotless by housekeeping ........towels repleneshed twice daily
All the staff we encountered at the hotel were friendly and helpful
Hotel in great location with bus stop and night markets outside - buses very cheap to use and quite frequent
We took breakfast in the hotel each day and found plenty of choice and the food was of good quality with chefs cooking various egg dishes while you waited (breakfast did tend to get busy at weekends but only once did we have to wait for a table)
The pool area was good but some of the sun beds and mattresses do need replacing - we are led to believe that this will be done this year. Will certainly return - great value for money!

Room Tip: Go for a high room if you want quiet
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wharfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt_Beroujon, Manager at Holiday Inn Resort Penang, responded to this review, March 27, 2014
Dear Wharfy,

Greetings from Holiday Inn Resort Penang.

Thank you for your precious time in posting such a valuable review on Trip Advisor.
I was delighted to hear that you enjoyed your stay and that you were truly impressed with our rooms.

I am happy to report that the sun loungers replacements have now been confirmed and we are just waiting for production and delivery.

We greatly appreciate your compliments about our breakfast and also our friendly team. It was our pleasure to have you with us and we are looking forward to welcoming you back to the resort in the future.

With best regards,

Jean-matthieu Beroujon
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittingbourne
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

The best thing about this hotel is undoubtedly the staff, who were unfailingly friendly and polite. Yes, we had a few minor problems, like towels not replaced, and hit and miss hot water in the bathroom, which really needs the plumbing overhauled. At reception we were told we were in the Tower part of the hotel and asked if we could change to the original beach part. Big mistake! We later discovered that the Tower was much more modern and had great views and had some balconies which the beach part didn't. However, having to negotiate the bridge for breakfast could cause problems for those with heart or mobility issues. Would have liked better entertainment in the evenings. There was a girl singer who was good, but every night!? Impossible to get a sun lounger, because, as usual, the selfish people put their towels out from 7am and thus claimed the loungers for the day. This all sounds as if we didn't like the hotel, but generally we were very happy with it. Would we go back? Possibly not, but only for the reason that a balcony is important to us for the evening and we wouldn't have stayed there is we had known there weren't any.

Room Tip: Choose the Tower wing if you want the quietest and best rooms, but if you have heart or mobility pro...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mojude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longfield
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 9, 2014 via mobile

Excellent hotel. Good staff, good facilities, v good location all in good condition and well maintained. Highly recommended. Restaurant very good with good selection and well presented. Good pool at right temperature. Good clean beach with loads of interesting activity. Good live music every evening.

Stayed March 2014, traveled as a couple
Helpful?
Thank Hotfrog99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

The room is clean, love the bathtub, it has a wide window and if you pretty lucky you will enjoy Sunset Right inside your room.. thats pretty amazing! breakfast is good, friendly staff.. walking distance to the night market around that area, and if you bored of hotel food theres always has variety food stall open around the hotel area.
large swimming pool.it has private beach area, well maintain and not too crowded great place for relax and enjoy life.

Room Tip: Try Local food
See more room tips
  • Stayed January 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MISPRIZEME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Penang

Property: Holiday Inn Resort Penang
Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Batu Ferringhi
#4 Business Hotel in Batu Ferringhi
#4 Luxury Hotel in Batu Ferringhi
#4 On the Beach Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy' memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Batu Ferringhi

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