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“Good Hotel and Staff..”

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Holiday Inn Resort Penang
Ranked #5 of 11 Hotels in Batu Ferringhi
Certificate of Excellence
Singapore, Singapore
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good Hotel and Staff..”
Reviewed December 18, 2013

Stayed for 2 nights. Found the location and the hotel really good. The hotel recognised the IHG platinum status and upgraded even when booking thru points. They gave us a sea facing room with balcony on 20th floor of the tower wing... which meant sea view plus less noise. The bus stop just infront of the hotel was an added advantage...

Some of the room service we ordered esp the Indian tiffin was great. The pool area and the beach access are also good.

Only thing which we didn't like was the breakfast. Esp being vegetarians there was nothing in the menu. We saved the money and visit the small roadside shop on 'Jalan Sungai Satu' which is the perpendicular road and has 2 couple of places which serve breakfast from early morning. Rest of the area was dead at that time of the day..

Room Tip: Use the bus stop to travel arnd if you have time 101 (with a 5-10 min frequency) and 102 can being y...
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Stayed December 2013, traveled with family
Helpful?
1 Thank _Prashant_KD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (646)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Aberdeen, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 17, 2013

We were in a room with a spectaular view. Breakfast by the pool and only a stones throw away from the beach. Close by - a number of good eating places. Tours arrangewd by hotel were just right. I can't wait to go back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

We booked sea view beach wing room frm 12 to 14th december, 4th floor. The room well decorate as i request thanks to laura frm room reservation departmant.friendly atmosphere. Location is very good just need to walk out to the street opposite hotel there's hawker street with variety of local malaysian foods. A little dissapointment at kids club n the charges for baby sitting cancelation. Very surprised eventhough i not complete or fill up any form the staff frm kids club as i earlier request for baby sitting (she mention she is the one who incharge for baby sitting/nanny service) on 13th 9pm for my two kids n i cancel earlier at 7.30pm. She charge cancelation fee rm10. N the same staff who incharge for kids club been asking rm10 an hour to take care my second kids 2years for kids club entry.so we leave both of them in kids club for 30 minute. So we pay rm5. Together with cancelation fee rm10. My kids love the kids club. Thanks to the indian staff looking after my kids.kids pool a bit dirty. Overall great beach n nice place to visit with kids.suitable for family with kids.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winsonsathis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon D, General Manager at Holiday Inn Resort Penang, responded to this review, January 6, 2014
Dear Winsonsathis,

Thank you very much for sharing your feedback on your recent stay with us. We are pleased to hear that you and your family had an enjoyable stay and we greatly appreciate on your compliments upon our dedicated team especially to our reservation staff, Laura.

Please accept my sincerest apologies for any discomfort resulting from the baby sitting facility. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. I have shared your comments with the respective Department Leader and I am confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. I have noted your concerns in regards to the cleanliness of the kids pool, and have followed up accordingly with our recreation department for further improvement and rectification to ensure that we maintain a high quality and standard to all of our guests.

Once again please accept my sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

I hope we have the opportunity to welcome you back to the Resort in the near future so we can show you the service we can really deliver.

Sincerely,
Simon Douthett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 14, 2013 via mobile

The hotel has nice design, rooms are spacieous- i didnt like the lack of balcony... All things were wet. Bathroon could be modernized but it was clean. The staff was very helpful and smiling, they truly cared of our opinions! Pool is nice and clean, the beach also. I liked breakfasts. In poolbar things are too expensive. The location is ok- nextdoor many shops, restaurants and hawkers:) really good things! Batu feringgi is rather boring- not much to do.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kasienka1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon D, General Manager at Holiday Inn Resort Penang, responded to this review, January 6, 2014
Dear Kasienka 1987,

Warmest greetings from Holiday Inn Resort Penang!

Thank you for staying with us and sharing your comment on Trip Advisor. We were happy to read your comments regarding the service you received from our team and that you liked our breakfast. We look forward to welcoming you back to our Resort in the near future

With best regards,

Simon Douthett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 13, 2013

A great hotel for simply "chilling out". The staff are extremely friendly but their helpfulness is marred by their relative inexperience and (it seems) poor training in their reservation and check-in system. The IHG iPad App is absolutely hopeless. Their online reservation system (using their iPad App) bears very little relationship to what the hotel tries to charge on check-in. They quote an "Average Daily Rate" which really means nothing! I recently spent over 45 minutes trying to check in due to their App not having advised the hotel of the actual rate quoted to me! Otherwise, a well kept property

Room Tip: Breakfast is really poor for westerners. Great "night markets" for miles around on the mai...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Sarawak, Malaysia
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 12, 2013

i stayed here with my family for 3 nights in early November and we enjoyed our stay very much. there were 7 of us and we booked the family room which had 3 large double beds. the room condition was good. check in was fast. the hotel staff were all helpful and well trained. my younger kids especially enjoyed the kids' center which had lots of activities to keep them entertained. the beach is very clean and the pool area was also lots of fun despite being very crowded. the location of this hotel is superb as it is near to many restaurants and food courts.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allanlao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon D, General Manager at Holiday Inn Resort Penang, responded to this review, January 6, 2014
Dear Allanlao,

Thank you for your wonderful review. We are happy to read that you and your family had an amazing stay at our Resort and your kids enjoyed our kids club and pool. Please let us know if we can assist with your booking in the future. We look forward to welcoming you back to Penang!

Sincerely,
Simon Douthett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 12, 2013

Holiday Inn is in the absolute perfect spot for a holiday. we were not on the ocean side which did not matter as we had a great view of the ocean. Markets over the road for eating and shopping and the bus stop outside the hotel for going out. Our room was very large and had 1 king and 1 queen bed and very comfortable. Hotel was very clean and staff were excellent.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aoitori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Penang

Property: Holiday Inn Resort Penang
Address: 72 Batu Ferringhi, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Batu Ferringhi
#4 Business Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#6 Family Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Resort Penang 4*
Number of rooms: 358
Official Description (provided by the hotel):
The Holiday Inn Resort Penang, together with its excellent location in the heart of famous Batu Ferringhi makes it easily accessible to the Night Market, shops and restaurants. The resort is situated right on the beach, split into two buildings- the Beach Wing, located at the beachside, or Ferringhi Tower, located directly across the road to the beach. The Ferringhi Tower commands spectacular views of both the hills and sea front and is linked by an overhead covered walkway. 358 spacious rooms with a great combination of Family Studios and Kidsuites, the resort is perfect for families and couples looking for a retreat. To also make your every moment of your stay an absolute delight, we make every dining experience special in its own way. As the only hotel offering speciality Northern Indian cuisine, it will be feast that will leave you with 'spicy' memories. At the Holiday Inn Resort Penang, you will discover an exotic way to truly enjoy your vacation and cherish every minute of it. Right from the warmth of the people, the quaint sights & sounds of the island's rich cultural heritage and the rejuvenating hospitality of Holiday Inn Resort Penang. ... more   less 
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Also Known As:
Holiday Inn Resort Penang Hotel Batu Ferringhi
Holiday Inn Penang
Holiday Inn Georgetown
Georgetown Holiday Inn
Holiday Inn Resort Penang Batu Ferringhi

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